I stayed for two nights while in the area visiting family. On my first night, the people in the adjoining room were very loud and disruptive into the early morning. I eventually called the front desk and spoke to Pam about the loud guests. She immediately contacted the guests and was able to get them to quiet down. The next morning I spoke to Pam and Darcy at the front desk. I thanked Pam for her efforts and asked if I could change rooms to avoid a repeat of the prior night. Darcy was kind enough to provide me with a new room while Pam provided me with a breakfast voucher for my inconvenience. Their responsive and polite response showed me that they truly cared about their guests and wanted to ensure that I felt like my concerns were heard. They are spectacular employees and I will now make this my hotel of choice when I am visiting family! There was also an amazing gentleman working the breakfast service. He was working alone on the floor and made every effort to speak to all guests while providing quick food delivery. There were several families attending a polo event in East Providence. He asked about the event, and spoke to each family. He genuinely seemed to care about their stay and was curious about their trip. He noticed my baseball cap and asked me if I was a fan of the Patriots. We spoke for a few minutes about the team while I paid my bill. He did an impressive job for while working alone on the floor and still providing excellent customer service.

The rooms were clean and serviced every other day which was fine with me. My only complaint is that they allow dogs in the hotel and each morning I was woken up by a very loud large dog. The staff were friendly and accommodating, and parking was adequate.

Very convienant and quick check in. Staff was pleasant.

The hotel and room were very comfortable and clean. Staff were generally friendly. Disappointed that there is a parking fee, not sure how anyone arrives at the hotel without a car.

The hotel and room were very comfortable and clean. Staff were generally friendly. Disappointed that there is a parking fee, not sure how anyone arrives at the hotel without a car.

The hotel was nice., but I couldn’t believe that they charged $12 a day for parking.

The hotel was nice., but I couldn’t believe that they charged $12 a day for parking.

Nice place but the room wasn’t as clean as it should have been upon arrival. 1 elevator not working and they didn’t put up signs notifying guests even after I had suggested it. People waiting like fools for an elevator that was never going to arrive.