Staff and place are stellar. Nice cozy spot to rest the night. Will come here again if the opportunity arises. They also have a very friendly bear-dog to socialize with. Solid place. Thank you.

Staff and place are stellar. Nice cozy spot to rest the night. Will come here again if the opportunity arises. They also have a very friendly bear-dog to socialize with. Solid place. Thank you.

Nice place, quite, great breakfast

Nice place, quite, great breakfast

Exceptional stay and totally safe. This was my first hostel stay and enjoyed my time here.

Exceptional stay and totally safe. This was my first hostel stay and enjoyed my time here.

1st time staying in a Hostel place. Like the experience of uniqueness of it. The style of the place is like a rustic cabin/lodge. Improvements could be a more parking spaces and an AC unit/system.

1st time staying in a Hostel place. Like the experience of uniqueness of it. The style of the place is like a rustic cabin/lodge. Improvements could be a more parking spaces and an AC unit/system.

Very nice hostel, clean. Close to down town, and hiking trails. Staff was very nice and helpful.

Very nice hostel, clean. Close to down town, and hiking trails. Staff was very nice and helpful.

Good location, waited for a while for someone to check us in. No staff present when we arrive!

Good location, waited for a while for someone to check us in. No staff present when we arrive!

A great place to spend the night and share some time with other adventurers! Comfortable dorms and plenty of amenities and places to hang out.

A great place to spend the night and share some time with other adventurers! Comfortable dorms and plenty of amenities and places to hang out.

For young & old alike the hostel experience is one not to be missed. Great place to meet folks from all over, not to mention all PCT thruhikers taking a break from the trail.

For young & old alike the hostel experience is one not to be missed. Great place to meet folks from all over, not to mention all PCT thruhikers taking a break from the trail.

Extremely helpful and friendly staff. Shower on the west side took 5 min to warm up but it is to be expected in an older place.

I stayed there with my 8 year old son, so he could experience the vibe of a hostel. We had a great time, met cool people, and loved the openness of the property. It was well maintained, very friendly staff, bed was comfortable, but we did have a private room. We will definitely be coming here again. It was the first weekend that the hostel was open, so there were maybe a dozen guests, so it may be different when full, but overall it was a great experience.

First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.

First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.

Great place. Very friendly staff. Excellent value for your money.

Great place. Very friendly staff. Excellent value for your money.

A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.

A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.

The staff were really nice and warm and helpful！ Enjoy the stay there..

Dont be Shy! this place was awesome and we would definately go back!

Dont be Shy! this place was awesome and we would definately go back!

Decent place with nice people. It's more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.

Decent place with nice people. It's more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.

I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.

I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.

Staff was great - very welcoming and friendly. Reasonably clean. Didn't take advantage of the food, but it looked good. Bed was comfy. General maintenance needs help (stuff looks patched together)