Clean and comfortable accomodating Nice and friendly staff

Very spacious room which was clean and the tv had great streaming options. The only downside was the limited amount of warm to hot water in the bathroom.

Very spacious room which was clean and the tv had great streaming options. The only downside was the limited amount of warm to hot water in the bathroom.

We always like to stay in an apartment hotel as it gives us dining options ( in or out) The people on reception were very helpful and accommodating

We always like to stay in an apartment hotel as it gives us dining options ( in or out) The people on reception were very helpful and accommodating

Was nice and clean workers were very friendly. Bed was oh so comfortable. Apartment was very homely. Close to everything

Was nice and clean workers were very friendly. Bed was oh so comfortable. Apartment was very homely. Close to everything

The property is in a very convenient location, but our room was on the main. Road, so lots of road noise. The tvs were the smallest I’ve ever seen. And the very small show head made for an average shower

The property is in a very convenient location, but our room was on the main. Road, so lots of road noise. The tvs were the smallest I’ve ever seen. And the very small show head made for an average shower

Upon check in the room, found toilet seat cover broken off. Carpet has a damp smell. Remote for television wasn’t working.

Upon check in the room, found toilet seat cover broken off. Carpet has a damp smell. Remote for television wasn’t working.

We arrived late on our check-in day to find the room hadn't been cleaned. There was juice in the kettle and there was a liquid dripping down the bed head. The bath/ shower floor was dirty from cups being sat on it. We did need extra sheets for our son, but there weren't any, so we had to take them from another room. The blinds and couch were both filthy and we had to place towels on the couch to sit on it. We also found what could only be a bag of drugs on the back patio in the ash tray, which also was full of cigarettes. The entire apartment needed renovation/fixing and it just wasn't a liveable space, or somewhere you wanted to be. I can't say what other rooms would be like, but they didn't have any other rooms suitable to move us into, so we had to stay the first night and left to find other accommodation the next day. The staff were nice and accommodating, but I did have to follow up with them quite a bit after leaving. We did get a refund in the end and compensation was also offered, but I haven't heard from them in regards to that.

We arrived late on our check-in day to find the room hadn't been cleaned. There was juice in the kettle and there was a liquid dripping down the bed head. The bath/ shower floor was dirty from cups being sat on it. We did need extra sheets for our son, but there weren't any, so we had to take them from another room. The blinds and couch were both filthy and we had to place towels on the couch to sit on it. We also found what could only be a bag of drugs on the back patio in the ash tray, which also was full of cigarettes. The entire apartment needed renovation/fixing and it just wasn't a liveable space, or somewhere you wanted to be. I can't say what other rooms would be like, but they didn't have any other rooms suitable to move us into, so we had to stay the first night and left to find other accommodation the next day. The staff were nice and accommodating, but I did have to follow up with them quite a bit after leaving. We did get a refund in the end and compensation was also offered, but I haven't heard from them in regards to that.

I couldn't check-in. Didn't end up getting my room. Call the phone number provided and was put on hold for over 30 min. Ended going to another hotel I would like my money refunded please.

I couldn't check-in. Didn't end up getting my room. Call the phone number provided and was put on hold for over 30 min. Ended going to another hotel I would like my money refunded please.

our room was not very clean. where the dryer was you could see the dust on the wall. the toilet still had toilet paper and floaties in it. there were no face washers. the tv in the bedroom would not turn on. I have stayed in a lot cheaper motels and they have been a lot cleaner. the staff were friendly and accommodating

our room was not very clean. where the dryer was you could see the dust on the wall. the toilet still had toilet paper and floaties in it. there were no face washers. the tv in the bedroom would not turn on. I have stayed in a lot cheaper motels and they have been a lot cleaner. the staff were friendly and accommodating

Pretty average. They didn’t give us our free bottle of wine until we were leaving, acknowledging it was in the notes but they hadn’t bothered to read it. We got late checkout but they forgot and woke us up knocking on the door. And they made us check in ourselves with an emailed form. The receptionist also told us the pool was indoors and 24 hours (which was false on both counts). Otherwise the location was good and it was clean. Would be good for the receptionists to learn some customer service skills.

Pretty average. They didn’t give us our free bottle of wine until we were leaving, acknowledging it was in the notes but they hadn’t bothered to read it. We got late checkout but they forgot and woke us up knocking on the door. And they made us check in ourselves with an emailed form. The receptionist also told us the pool was indoors and 24 hours (which was false on both counts). Otherwise the location was good and it was clean. Would be good for the receptionists to learn some customer service skills.

Water temperature whilst in the shower kept changing from hot to cold every 30 seconds. No handwash or laundry detergent provided. Very basic

Water temperature whilst in the shower kept changing from hot to cold every 30 seconds. No handwash or laundry detergent provided. Very basic

Location is closeby to shopping centre. The property itself is in very poor condition and dirty to be classified as a 4.5 star accommodation. Gym wasn’t even open for use at 7am or 8pm. Also, no toiletries were available on my first night there and not a single person in reception or on hotline to assist. so couldn't even take a shower! Supposed to receive a bottle of wine, but nothing showed up.

Location is closeby to shopping centre. The property itself is in very poor condition and dirty to be classified as a 4.5 star accommodation. Gym wasn’t even open for use at 7am or 8pm. Also, no toiletries were available on my first night there and not a single person in reception or on hotline to assist. so couldn't even take a shower! Supposed to receive a bottle of wine, but nothing showed up.

Nice property location and easy check in process. Facilities are a bit old. And half the Gym was not functional

Nice property location and easy check in process. Facilities are a bit old. And half the Gym was not functional

The apartment was spacious and clean. Close to shopping centre and restaurants with plenty of dinning options. The bottle of wine was a really nice touch!

The apartment was spacious and clean. Close to shopping centre and restaurants with plenty of dinning options. The bottle of wine was a really nice touch!

Conveniently located near Westfield Knox Th apartment was spacious and comfortable

Conveniently located near Westfield Knox Th apartment was spacious and comfortable

They gave me early checkin and late checkout which was very accomodating

They gave me early checkin and late checkout which was very accomodating

Although I received a phone call enquiring about time of arrival and if parking was required, I was not informed that I had to pay extra for parking. Will not return or stay where I have to pay for parking in the property’s parking area.