All good except super busy and noise one Saturday night from concert / local rave an issue until 4am

Wie really like the breakfast

Wie really like the breakfast

The rooms were clean. But the air conditioning and the safes didn’t work, and there weren’t maintenance people available to help. The hotel isn’t very old but it’s really showing its wear and tear. There weren’t enough staff on site. The hotel photos on Expedia showed a man in a suit at the front desk and two women tending the bar. In reality there was one staff member on shift at any time both running the front desk and the bar, so there were very long waits for either. Booked two rooms for our family with 3 kids but they gave us rooms at the opposite ends of the hotel. The breakfast was pretty good considering it was included, so it was very popular with the guests as you can tell from the other reviews.

The rooms were clean. But the air conditioning and the safes didn’t work, and there weren’t maintenance people available to help. The hotel isn’t very old but it’s really showing its wear and tear. There weren’t enough staff on site. The hotel photos on Expedia showed a man in a suit at the front desk and two women tending the bar. In reality there was one staff member on shift at any time both running the front desk and the bar, so there were very long waits for either. Booked two rooms for our family with 3 kids but they gave us rooms at the opposite ends of the hotel. The breakfast was pretty good considering it was included, so it was very popular with the guests as you can tell from the other reviews.

Hotel check in was quick and easy. Room was reasonable size. Bathroom was relatively clean although some visible mould and limescale in shower. Soundproof rooms apart from having window open then some loud glass recycling around 6.30am. Front desk staff friendly although very understaffed on a Saturday evening, seemed unfair to only have one gentleman checking guests in and also serving a busy bar also. Breakfast was good, lots of choice. We stayed for 4 nights and although had a DND sign on the door the first morning to allow for a lie in, we took it off and didn't get clean towels or bed made up which was disappointing. Overall decent experience and good value for money. Quick and easy to get into centre of Freiburg either walking or tram.

Hotel check in was quick and easy. Room was reasonable size. Bathroom was relatively clean although some visible mould and limescale in shower. Soundproof rooms apart from having window open then some loud glass recycling around 6.30am. Front desk staff friendly although very understaffed on a Saturday evening, seemed unfair to only have one gentleman checking guests in and also serving a busy bar also. Breakfast was good, lots of choice. We stayed for 4 nights and although had a DND sign on the door the first morning to allow for a lie in, we took it off and didn't get clean towels or bed made up which was disappointing. Overall decent experience and good value for money. Quick and easy to get into centre of Freiburg either walking or tram.

Excellent service at the reception during the check in. Clean place. Silent place to rest. Delicious breakfast. Far walking distance to the old city.

Excellent service at the reception during the check in. Clean place. Silent place to rest. Delicious breakfast. Far walking distance to the old city.

New Hotel close to the city.

New Hotel close to the city.

Personal came into the room before 10 am. Personal generally unfriendly

Personal came into the room before 10 am. Personal generally unfriendly

Super hotel

Super hotel

Very comfortable room with good AC. Front desk staff was helpful and professional.

Very comfortable room with good AC. Front desk staff was helpful and professional.

Great hotel, very clean, confortable bed and very good breakfast. The only negative point, you have to pay for the parking

Great hotel, very clean, confortable bed and very good breakfast. The only negative point, you have to pay for the parking

bathroom smelly (sewage water)

bathroom smelly (sewage water)

Good breakfast buffet and excellent front desk customer service. Gym a bit limited, but OK for a short stay.

Good breakfast buffet and excellent front desk customer service. Gym a bit limited, but OK for a short stay.

Great hotel very welcoming thanks

Great hotel very welcoming thanks

All perfect

All perfect

They advertise that they have a restaurant. They do not, they have snacks. I only booked because of the restaurant. Staff was very accommodating which made the stay nice.

They advertise that they have a restaurant. They do not, they have snacks. I only booked because of the restaurant. Staff was very accommodating which made the stay nice.

Great value for the price. Well connected to city center and good room as well.

Great value for the price. Well connected to city center and good room as well.

We had an issue during the breakfast. They said they offer gluten free bread but it turned out that when we went to the cantine they ran out of it. It seems that other guests which don’t have this special needs where taking gluten-free bread, without any wrong intent, because there weren’t any bread left at some point. This can be a little bit annoying when a person with gluten intolerant needs it. Next time we will warn to the staff to at least reserve part of it. Regarding the stay, everything was perfect.