Bad service and negligent hygiene

Great lobby, polite staff and an amazing breakfast

Great lobby, polite staff and an amazing breakfast

Five minutes to the Taj Mahal. Building is nice enough. Bathroom had water issues leaking from the shower head and soaking the floor. Beds were comfortable and clean. Breakfast staff was very friendly. Reception counter was not as friendly; we stood at the counter and waited far too long before we received a greeting, without a smile I might add. A simple smile and “I will be right with you” can go a long way for customer service. Otherwise, good place to stay for a very reasonable price.

Five minutes to the Taj Mahal. Building is nice enough. Bathroom had water issues leaking from the shower head and soaking the floor. Beds were comfortable and clean. Breakfast staff was very friendly. Reception counter was not as friendly; we stood at the counter and waited far too long before we received a greeting, without a smile I might add. A simple smile and “I will be right with you” can go a long way for customer service. Otherwise, good place to stay for a very reasonable price.

The check in was quick and smooth. Breakfast buffet had lots of options and was delicious. Housekeeping was prompt and helpful. Ramveer, housekeeper in charge, was very courteous

The check in was quick and smooth. Breakfast buffet had lots of options and was delicious. Housekeeping was prompt and helpful. Ramveer, housekeeper in charge, was very courteous

Love our stay in this property. Very close to Tajmahal. Breakfast was very good with multiple options.

Love our stay in this property. Very close to Tajmahal. Breakfast was very good with multiple options.

Everything is excellent and we love it.

Everything is excellent and we love it.

I would have given the hotel 4 stars; the hotel is nice, clean, and food is good but the location is surrounded by semi slum like area. Most of the staff is nice. However, the front office changed us Rs. 200 for a small pack of nuts which we did not consume or open. I explained this nicely to the front office manager, Neeraj Singh, multiple times but he kept on basically accusing us that we opened the nuts pack and are lying and forced us to pay for service that was never given to us. It is so hurtful to see a hotel staff, Neeraj Singh, accusing us of lying in front of other staff and guests. Note that our bill was in 10s of thousands of Ruppes and the manager insulted us for a small sum of Rs. 200. I would never ever stay at any Radisson.

I would have given the hotel 4 stars; the hotel is nice, clean, and food is good but the location is surrounded by semi slum like area. Most of the staff is nice. However, the front office changed us Rs. 200 for a small pack of nuts which we did not consume or open. I explained this nicely to the front office manager, Neeraj Singh, multiple times but he kept on basically accusing us that we opened the nuts pack and are lying and forced us to pay for service that was never given to us. It is so hurtful to see a hotel staff, Neeraj Singh, accusing us of lying in front of other staff and guests. Note that our bill was in 10s of thousands of Ruppes and the manager insulted us for a small sum of Rs. 200. I would never ever stay at any Radisson.

It was an ok stay. Only stayed for 1-2 hours.

It was an ok stay. Only stayed for 1-2 hours.

Room and bathroom very clean and working condition. Very comfortable. In house dining is very expensive but there are a lot of outside options .

Room and bathroom very clean and working condition. Very comfortable. In house dining is very expensive but there are a lot of outside options .

This is a nice hotel in Agra close to the east gate of the Taj. I was disappointed with the overall service of the hotel, even in the off peak season none of the staff appeared to know what was going on, we arrived mid afternoon with the check in staff telling us that the rooftop pool and restaurant were open only to come up and to be told that the areas were closed for a private function. This resulted in having to eat in the ground floor restaurant, where we wanted to eat Al a Carte and not from the buffet, we were told by the staff there to proceed to the rooftop area for that option!! It was frustrating to have to explain to the hotel staff that it was closed. After some time we were seated and presented with one menu for our group to share, more than once were asked if we were sure we weren’t having the buffet, our bill when it arrived was for 5 buffet places not for the meals we had ordered, we then had to go back through the menu to tell them what we had ordered!!

This is a nice hotel in Agra close to the east gate of the Taj. I was disappointed with the overall service of the hotel, even in the off peak season none of the staff appeared to know what was going on, we arrived mid afternoon with the check in staff telling us that the rooftop pool and restaurant were open only to come up and to be told that the areas were closed for a private function. This resulted in having to eat in the ground floor restaurant, where we wanted to eat Al a Carte and not from the buffet, we were told by the staff there to proceed to the rooftop area for that option!! It was frustrating to have to explain to the hotel staff that it was closed. After some time we were seated and presented with one menu for our group to share, more than once were asked if we were sure we weren’t having the buffet, our bill when it arrived was for 5 buffet places not for the meals we had ordered, we then had to go back through the menu to tell them what we had ordered!!

Resturant service is very bad….unsupportive

Resturant service is very bad….unsupportive

Issues with check in, we booked a king size bed but when we went our room we saw 2 queen size bed, they should let us know when we were doing the checkin at the reception( we thought it was a mistake), we had to go back and get a king size bed for which they were giving a lot of excuses. Finally we got a king size bed but the room had a foul smell and we had to do all the process again and get a different room. Lot of issues with internet and staff is not always quick to attend to your queries.

Issues with check in, we booked a king size bed but when we went our room we saw 2 queen size bed, they should let us know when we were doing the checkin at the reception( we thought it was a mistake), we had to go back and get a king size bed for which they were giving a lot of excuses. Finally we got a king size bed but the room had a foul smell and we had to do all the process again and get a different room. Lot of issues with internet and staff is not always quick to attend to your queries.

My stay at this hotel was, simply put, OK. The rooms were fairly dated and I think what irked me the most was the inconvenience of them having to move me on my last day because they’re doing construction on my floor. one would think they would know this before hand and they would’ve told me in the morning, but instead they tell me in the evening, and that only have a few minutes to pack my things and be ready to move to another floor. I was accommodative, but when they moved me to another floor, they moved me to a king size bed room, instead of the double that I had previously. not to mention, I had to go down to the lobby to ask for help to move things up when you would’ve thought they’d have the courtesy to send someone up automatically - but nope This hotel has a lot to learn about great guest experience and be more communicative to its guest. on the fence If I’d ever recommend this hotel.

My stay at this hotel was, simply put, OK. The rooms were fairly dated and I think what irked me the most was the inconvenience of them having to move me on my last day because they’re doing construction on my floor. one would think they would know this before hand and they would’ve told me in the morning, but instead they tell me in the evening, and that only have a few minutes to pack my things and be ready to move to another floor. I was accommodative, but when they moved me to another floor, they moved me to a king size bed room, instead of the double that I had previously. not to mention, I had to go down to the lobby to ask for help to move things up when you would’ve thought they’d have the courtesy to send someone up automatically - but nope This hotel has a lot to learn about great guest experience and be more communicative to its guest. on the fence If I’d ever recommend this hotel.

Everyone was helpful and the travel coordinator made sure we had our driver and tour guide for the day. The room need to get renovated it seems but other than that, accommodation was great! Would be back

Everyone was helpful and the travel coordinator made sure we had our driver and tour guide for the day. The room need to get renovated it seems but other than that, accommodation was great! Would be back

Helpful friendly staff, great ambience and good facilities. Excellent stay.

Helpful friendly staff, great ambience and good facilities. Excellent stay.

Great breakfast and courteous staff!

Great breakfast and courteous staff!

I thought this property really punched above its weight. We stayed in one of the 5th floor rooms with a Taj view, which really was worth the money and the room was good. Really appreciated how helpful the staff were in setting up tours and arranging and onward transfer ( at a sensible price - not a given from what I saw at other hotels we stayed in ). My only reason for not giving 5 stars is on our first night, there was a wedding anniversary on until midnight and the music was really disruptive and so loud, even with ear plugs, it was really hard to sleep- hopefully we just got unlucky but the hotel I think should notify in advance if they’re putting an event like this in because given their layout, it will be invasive ). Food at the hotel was ok but below average compared to other places we stayed.