Not 4 star

We booked very last minute so there was very little choice for family accommodation but overall we had a lovely stay. The price was quite high but that is to be expected for the school holidays though it was a nice surprise for food and drinks to be included. It was nice to have a separate living room to the bedroom and a little patio area at the front. Only downside is that it didn't take our young son long to figure out how to open the front door to get outside! The pool area was really nice, there is a shallow pool which is warmer, ideal for younger kids.

We booked very last minute so there was very little choice for family accommodation but overall we had a lovely stay. The price was quite high but that is to be expected for the school holidays though it was a nice surprise for food and drinks to be included. It was nice to have a separate living room to the bedroom and a little patio area at the front. Only downside is that it didn't take our young son long to figure out how to open the front door to get outside! The pool area was really nice, there is a shallow pool which is warmer, ideal for younger kids.

Had a wonderful stay, the staff were so friendly and chatty, the hotel is beautiful and would most definitely stay again!

Had a wonderful stay, the staff were so friendly and chatty, the hotel is beautiful and would most definitely stay again!

Just come back from a weeks stay at this hotel, we couldn’t really fault it, all inclusive food really nice something for everyone, local alcohol drinks which we found ok, you can pay extra for premium all inclusive If you prefer premium branded drinks think it was 15 euro pp per Day. 99% of staff really friendly and gave a good service. Children’s pool heated.night time entertainment area abit on the small side.overall for the price we paid we was happy with our stay.

We was a family of 7 Apartments next door to each other without asking . Accommodation clean And comfortable Food was good we never went hungry. Staff friendly Bar outside abit cold but it was February. Location good cross the road and-cut down to the sea front . We will definitely be back next year

Just come back from a weeks stay at this hotel, we couldn’t really fault it, all inclusive food really nice something for everyone, local alcohol drinks which we found ok, you can pay extra for premium all inclusive If you prefer premium branded drinks think it was 15 euro pp per Day. 99% of staff really friendly and gave a good service. Children’s pool heated.night time entertainment area abit on the small side.overall for the price we paid we was happy with our stay.

We was a family of 7 Apartments next door to each other without asking . Accommodation clean And comfortable Food was good we never went hungry. Staff friendly Bar outside abit cold but it was February. Location good cross the road and-cut down to the sea front . We will definitely be back next year

Excellent sea and mountain views from our room. Large room. Friendly staff. Beautiful and clean resort. Excellent food. Entertainment/play areas need updating.

Excellent sea and mountain views from our room. Large room. Friendly staff. Beautiful and clean resort. Excellent food. Entertainment/play areas need updating.

We had an amazing stay and looking to book again. The hotel and staff were lovely and were always around if needed. The all inclusive package was well worth it only thing they could maybe think about is what food they offer for children pizza gets a little boring after a few days. Look forward to returning again

We had an amazing stay and looking to book again. The hotel and staff were lovely and were always around if needed. The all inclusive package was well worth it only thing they could maybe think about is what food they offer for children pizza gets a little boring after a few days. Look forward to returning again

A value for money, all-inclusive hotel. Rooms are clean and beds comfortable. Typical buffet restaurant; breakfast was good, with omlettes/eggs cooked to order but coffee / tea provided by machine. Lunch and dinner were fair but limited variation, and very little choice for vegetarians. House wine was awful! Branded alcoholic drinks, including cocktails were charged extra - as was bottled water! The hotel also charges for use of the in-room safe (I have not encountered that policy for several years!) but will not accept liability for valuables that may go missing if guests do not use the safe, so cannot understand why this is not just included in the room price. The (outdoor) pool bar was the only communal area to sit (but this was very cold in the evening in January!); there is a small, rather soulless lobby bar but that only opens at 9pm. There are no bars or restaurants in the immediate vicinity if guests want to have a break from the "all-inclusive" buffet food. Beware! check-out time is strictly 12 noon; we received a phone call from Reception at 12:05 to remind us, just as we were closing our cases!

A value for money, all-inclusive hotel. Rooms are clean and beds comfortable. Typical buffet restaurant; breakfast was good, with omlettes/eggs cooked to order but coffee / tea provided by machine. Lunch and dinner were fair but limited variation, and very little choice for vegetarians. House wine was awful! Branded alcoholic drinks, including cocktails were charged extra - as was bottled water! The hotel also charges for use of the in-room safe (I have not encountered that policy for several years!) but will not accept liability for valuables that may go missing if guests do not use the safe, so cannot understand why this is not just included in the room price. The (outdoor) pool bar was the only communal area to sit (but this was very cold in the evening in January!); there is a small, rather soulless lobby bar but that only opens at 9pm. There are no bars or restaurants in the immediate vicinity if guests want to have a break from the "all-inclusive" buffet food. Beware! check-out time is strictly 12 noon; we received a phone call from Reception at 12:05 to remind us, just as we were closing our cases!

I have spent 6 nights at this hotel (X-Mas period 2019) with my family (4 in total, 2 kids). The service was excellent, good food, good location and excellent and clean house (two rooms, living room and bathroom). The only drawback is that the water in the main pool is too cold. I would suggest to anyone that is travelling with the family. Leonardo

I have spent 6 nights at this hotel (X-Mas period 2019) with my family (4 in total, 2 kids). The service was excellent, good food, good location and excellent and clean house (two rooms, living room and bathroom). The only drawback is that the water in the main pool is too cold. I would suggest to anyone that is travelling with the family. Leonardo

Fantastic location by the volcano and close walk to the beach. Excellent food and friendly staff. Good value and we will go back. Watch out with food allergy into as other guests told us not that accurate and could be misleading.

Fantastic location by the volcano and close walk to the beach. Excellent food and friendly staff. Good value and we will go back. Watch out with food allergy into as other guests told us not that accurate and could be misleading.

We had a lovely holiday, attentive respectful staff, buffet style food was lovely and always a great choice of freshly made meat pizza salads pasta etc. Would return and would recommend

We had a lovely holiday, attentive respectful staff, buffet style food was lovely and always a great choice of freshly made meat pizza salads pasta etc. Would return and would recommend

Lovely hotel & facilities Spacious bedroom Great pool area Fantastic views

Lovely hotel & facilities Spacious bedroom Great pool area Fantastic views

The Alyssa suite hotel was very clean and the food was great. There's stuff for the kids to do in the day but the evening entertainment could be better. Overall a very nice hotel with very friendly staff.

The Alyssa suite hotel was very clean and the food was great. There's stuff for the kids to do in the day but the evening entertainment could be better. Overall a very nice hotel with very friendly staff.

We had a lovely, relaxing week. It was a luxury to lounge on a sunbed while watching people walk up the volcano rim which overlooked the hotel (only a 20 minute walk). Would love to go again.

We had a lovely, relaxing week. It was a luxury to lounge on a sunbed while watching people walk up the volcano rim which overlooked the hotel (only a 20 minute walk). Would love to go again.

Lovely modern spacious bungalows with private south facing terrace. Nice relaxing scenic location with partial sea views set beneath an extinct volcano. Food was great, all the staff were pleasant and efficient. Entertainment on some nights was good. Only fault was the very loud noise almost everyday from maintenance cleaning the landscaped areas with leaf blowers.

Lovely modern spacious bungalows with private south facing terrace. Nice relaxing scenic location with partial sea views set beneath an extinct volcano. Food was great, all the staff were pleasant and efficient. Entertainment on some nights was good. Only fault was the very loud noise almost everyday from maintenance cleaning the landscaped areas with leaf blowers.

Hotel didn't have my booking on arrival due to a cancellation error. Hotel itself is ok, wouldn't call it 4* as it's missing some basic things to bring it up to that standard. Something as simple as a water fountain to be able to get a drink after AIl inclusive service stops Was sold it as adults only, full of children!

Hotel didn't have my booking on arrival due to a cancellation error. Hotel itself is ok, wouldn't call it 4* as it's missing some basic things to bring it up to that standard. Something as simple as a water fountain to be able to get a drink after AIl inclusive service stops Was sold it as adults only, full of children!

Totally unacceptable by Expedia to mention 2 bedroom villas when there aren't any on the complex. The site is currently being refurbished with approx. 5no. Completed.