Our room was next to the office, so could hear talking constantly. It was also looked into from the gardens and common areas. The bathroom window would not close properly which made us nervous being on the ground floor. A little tatty here and there and could do with a bit of tlc. Nice lounge/bar area though. Staff were good.

Our room was next to the office, so could hear talking constantly. It was also looked into from the gardens and common areas. The bathroom window would not close properly which made us nervous being on the ground floor. A little tatty here and there and could do with a bit of tlc. Nice lounge/bar area though. Staff were good.

Personal agradable

Personal agradable

we had a great stay in a family room for 4 at the hotel

we had a great stay in a family room for 4 at the hotel

Lovely property, excellent staff, wonderful breakfast. Quiet. Comfortable. Easy walk to downtown.

Lovely property, excellent staff, wonderful breakfast. Quiet. Comfortable. Easy walk to downtown.

Excellent reception staff and extremely professional cleaning services. My congratulations to Stefanie

Excellent reception staff and extremely professional cleaning services. My congratulations to Stefanie

Nice location. I had a view of the old town area including the cathedral!

Nice location. I had a view of the old town area including the cathedral!

Room was good and comfortable. Staff is friendly, courteous and attentive. We appreciated they stored our bags because we arrived before our check-in time. It gave us time to explore the area. When our room got too warm, they changed the temperature for us immediately. The hotel is pretty close to the airport, but it rained during our check-out and the reception was very kind to call us a taxi. I would stay here again.

Room was good and comfortable. Staff is friendly, courteous and attentive. We appreciated they stored our bags because we arrived before our check-in time. It gave us time to explore the area. When our room got too warm, they changed the temperature for us immediately. The hotel is pretty close to the airport, but it rained during our check-out and the reception was very kind to call us a taxi. I would stay here again.

Was near the airport and close to restaurants and shops.

Was near the airport and close to restaurants and shops.

Stayed one night. Choose this property due to proximity to airport ~ 7 min drive. Very well kept hotel. Cute clean bar/lounge area that extends to patio. Parking on site limited but there is a parking lot around the corner. Staff was very friendly and helpful. Rooms clean. Bathroom little outdated but overall not an issue.

Stayed one night. Choose this property due to proximity to airport ~ 7 min drive. Very well kept hotel. Cute clean bar/lounge area that extends to patio. Parking on site limited but there is a parking lot around the corner. Staff was very friendly and helpful. Rooms clean. Bathroom little outdated but overall not an issue.

Great checkin staff, clean property and rooms. Walking distance to airport.

Great checkin staff, clean property and rooms. Walking distance to airport.

The entire staff was very helpful. They made sure everything went smoothly from checking in, breakfast, to holding bags on check out so I could enjoy town. Bonus was they made sure I didn’t forget my pants in room.

The entire staff was very helpful. They made sure everything went smoothly from checking in, breakfast, to holding bags on check out so I could enjoy town. Bonus was they made sure I didn’t forget my pants in room.

I had a great stay. Friendly staff. I would stay here again. 5-10 minute walk to see France on the other side of the river. Beautiful architecture in this area. Plus you can easily walk to the airport but I never heard a plane while I was there. Comfy bed and big shower. A

Great location, fantastic staff, superb stay

Great location, fantastic staff, superb stay

We arrived and we did not like the room, level 0, although it had a small patio. They were very accommodating and changed us to the 3rd floor. The restaurant open for lunch was excellent. The pool was nice. The staff was very helpful and nice.

Good

Great location and good value. Decor somewhat dated

Great location and good value. Decor somewhat dated

The reservation made and paid at Travelcity was different than the one received by the hotel. We paid for a 3 persons / 3 beds or 2 doubles and actually got a 1 double bed room. Even as I shown the reservation to the staff they took no responsibility and were not helpful, even after I shown then a confirmation mail by the hotel where it clearly said 3 persons / 3 beds or 2 doubles. We had to stay because there was no rooms available in the nearby hotels and the staff. The communication between Travelcity and the hotel is really bad and they just ping pong between each other the responsibility and the customer pays the price.

Great find right near San Sebastian airport - and right in the shadows of the castle!

Personnel very helpful. Initially given a family room in... underground with superposed beds, unacceptable for a four star establishment. They finally gave us a very nice family room in second floor. Very happy with it.