No people there at reception and could not check in correctly

No people there at reception and could not check in correctly

All lighting to room went off in the night. No one to sort it Asked for help from police but they couldn’t sort it so had to wedge room door open to get light . To get dressed we took turns to stand at door as we needed to get light to see . Very difficult to shower , make coffee brush teeth etc

All lighting to room went off in the night. No one to sort it Asked for help from police but they couldn’t sort it so had to wedge room door open to get light . To get dressed we took turns to stand at door as we needed to get light to see . Very difficult to shower , make coffee brush teeth etc

The bad - the 24 hour check machine want accepting cards so couldn't access the room quickly as I had an €0.80 city tax to pay. No towels in my room which I didn't realise until 4am after a shower 😠 The Good - friendly lady in reception helped get the payment through and my room code even though she technically wasn't in shift. The location is great for the shopping centre, restaurants and cinema.

The bad - the 24 hour check machine want accepting cards so couldn't access the room quickly as I had an €0.80 city tax to pay. No towels in my room which I didn't realise until 4am after a shower 😠 The Good - friendly lady in reception helped get the payment through and my room code even though she technically wasn't in shift. The location is great for the shopping centre, restaurants and cinema.

A mixed review! The duty manager was friendly and helpful telling us we’d been allocated a large room. Indeed it was larger than usual, but the room configuration was odd. Although it had a small cubicle for the toilet, the washbasin was in the bedroom and the shower also opened directly I to the bedroom. No privacy at all, once you were out of the shower. The room was spotlessly clean and the bed comfortable but only one rather lumpy pillow each. The hotel appears to have been recently updated and forms a complex with two other B&B hotels, one 3 star and one 4 star. There is a restaurant in the 4 star one across the car park with food priced moderately. It’s convenient if you’ve just arrived from Le Tunnel or for shopping at Cite Europe.

A mixed review! The duty manager was friendly and helpful telling us we’d been allocated a large room. Indeed it was larger than usual, but the room configuration was odd. Although it had a small cubicle for the toilet, the washbasin was in the bedroom and the shower also opened directly I to the bedroom. No privacy at all, once you were out of the shower. The room was spotlessly clean and the bed comfortable but only one rather lumpy pillow each. The hotel appears to have been recently updated and forms a complex with two other B&B hotels, one 3 star and one 4 star. There is a restaurant in the 4 star one across the car park with food priced moderately. It’s convenient if you’ve just arrived from Le Tunnel or for shopping at Cite Europe.

Great hôtel nice and clean thanks

Great hôtel nice and clean thanks

Great location for one night but our room smelt of smoke

Great location for one night but our room smelt of smoke

Repairs in hotel on arrival( realise this has to be done) Help given to automatically access entry to room.

Repairs in hotel on arrival( realise this has to be done) Help given to automatically access entry to room.

Second time we’ve stayed here and we’ll stay again. Great for a stopover on the way to and from the Tunnel. All you need to rest before continuing on. Really good as a shopping base.

Second time we’ve stayed here and we’ll stay again. Great for a stopover on the way to and from the Tunnel. All you need to rest before continuing on. Really good as a shopping base.

Very tidy and modernised for a 2 star hotel. Small breakfast area but well stocked. Self serve process after hours didn't work, but call centre solved issue quickly.

Very tidy and modernised for a 2 star hotel. Small breakfast area but well stocked. Self serve process after hours didn't work, but call centre solved issue quickly.