Absolutely shocking from start to finish. Customer service was appalling. He was too busy on his phone to even speak to me. Didn’t even apologise when I explained I wasn’t staying in a room that looked like a crack den. The fire alarms had just been silenced instead of dealing with the problem. The blinds in the room were all twisted and snapped so they didn’t close. No curtains either. The headboard was hanging off and the room smelt like a homeless person had been kipping in there for 2 weeks straight. Dirty.

The staff were friendly and helpful

The staff were friendly and helpful

Had a lovely stay! The service and staff were amazing and friendly

Had a lovely stay! The service and staff were amazing and friendly

Unfortunately we booked, but didn’t stay, no reception, had ring up then some one arrive, the toilet was not clean, felt unsafe. The window wouldn’t close, not like the photos in any way. Was let in, given codes for the doors, anyone could have entered. Was a nice guy who let us in. We just walked in, walked, we could have been unlucky, very dated, very basic.

It was okay, nothing to rate really, clean and basic for thr money you pay its not like a typical hotel tho more like a tempory place to stay, rooms were clean, sink in bedroom was no water, toilets/showers were shared only, not enough space to swing a cat, the only down fall was kept up most of the night on friday night and saturday to people upstairs being very noisy, talking loudly, laughing too much, banging as they walked on the floor i thought there was an herd of elephants up there, never had no sleep this went on for a good few hours well until about 5am both mornings, at one point saturday night heard the said updtairs guests having loud intercourse 3 times totally no respect, no staff whatsoever there at all. Saw what looked like a few rough people. Totally felt uncomfortable on the stay even when i was staying with my partner. Never felt like that after staying in a "hotel" before, no breakfast as yiu have to go across the road to the other hotel. Didnt really rate it tbf shame really

Unfortunately we booked, but didn’t stay, no reception, had ring up then some one arrive, the toilet was not clean, felt unsafe. The window wouldn’t close, not like the photos in any way. Was let in, given codes for the doors, anyone could have entered. Was a nice guy who let us in. We just walked in, walked, we could have been unlucky, very dated, very basic.

It was okay, nothing to rate really, clean and basic for thr money you pay its not like a typical hotel tho more like a tempory place to stay, rooms were clean, sink in bedroom was no water, toilets/showers were shared only, not enough space to swing a cat, the only down fall was kept up most of the night on friday night and saturday to people upstairs being very noisy, talking loudly, laughing too much, banging as they walked on the floor i thought there was an herd of elephants up there, never had no sleep this went on for a good few hours well until about 5am both mornings, at one point saturday night heard the said updtairs guests having loud intercourse 3 times totally no respect, no staff whatsoever there at all. Saw what looked like a few rough people. Totally felt uncomfortable on the stay even when i was staying with my partner. Never felt like that after staying in a "hotel" before, no breakfast as yiu have to go across the road to the other hotel. Didnt really rate it tbf shame really

Our room type was booked to have a bathroom in the room. It ended up being a shared bathroom in a dorm-type lodging, but we were assured "it's ok, nobody else is booked here. it's private for you" When someone else opened the bathroom door while it was in use, check-in staff said "what do you expect? it's a hotel of course there are other people". We were told the room we booked wasn't available because "the man from the council has it now". Upon checking in we were immediately told "I have CCTV everywhere so your car will be safe", as though it was a major concern for other travellers. Went up to the room and the door frame was falling apart, looked like the doors had been kicked in multiple times. We immediately checked out and found other accommodation

Our room type was booked to have a bathroom in the room. It ended up being a shared bathroom in a dorm-type lodging, but we were assured "it's ok, nobody else is booked here. it's private for you" When someone else opened the bathroom door while it was in use, check-in staff said "what do you expect? it's a hotel of course there are other people". We were told the room we booked wasn't available because "the man from the council has it now". Upon checking in we were immediately told "I have CCTV everywhere so your car will be safe", as though it was a major concern for other travellers. Went up to the room and the door frame was falling apart, looked like the doors had been kicked in multiple times. We immediately checked out and found other accommodation

Very accommodating and friendly staff .

Very accommodating and friendly staff .

No one at reception to help with enquiries, place was clean enough.

No one at reception to help with enquiries, place was clean enough.

Very basic hotel in rough area. Possible druggies around hotel.

I only checked in and then checked out an hour later- noisy people coming in and out- room smelt, tv did not work. I would but recommend. First time in 17 years I did not stay somewhere I booked. Should not be advertised and a refund should be issued.

I only checked in and then checked out an hour later- noisy people coming in and out- room smelt, tv did not work. I would but recommend. First time in 17 years I did not stay somewhere I booked. Should not be advertised and a refund should be issued.

Very basic hotel in rough area. Possible druggies around hotel.

Staff were lovely, room was clean, warm and safe. Breakfast was great too.. basic accomodation but near the town centre and stadium which was where we were going

Staff were lovely, room was clean, warm and safe. Breakfast was great too.. basic accomodation but near the town centre and stadium which was where we were going

The room we stayed in room 35 had a big stain on the double mattress rubbish in the cupboard the shower were dirty full off mould could of done with a refurbishment and decorating the breakfast is nothing to write home about would not stop again bed was very uncomfortable to sleep on people doing drugs in the room and noisy when come to bedtime

The room we stayed in room 35 had a big stain on the double mattress rubbish in the cupboard the shower were dirty full off mould could of done with a refurbishment and decorating the breakfast is nothing to write home about would not stop again bed was very uncomfortable to sleep on people doing drugs in the room and noisy when come to bedtime

It was awful and I felt unsafe so I didn’t stay

It was awful and I felt unsafe so I didn’t stay

It was awful and I felt unsafe so I didn’t stay, checked into another hotel near by

It was awful and I felt unsafe so I didn’t stay, checked into another hotel near by

The service is good. And Chinese speaking friendly

The service is good. And Chinese speaking friendly

On arrival a little disappointed, did not look great or welcoming , however staff were well presented and polite. Shown to first room which had other peoples luggage in, thank god our room was changed as it smelt terrible. Second room not much better, if we could have found another hotel we would have !! The door actual did not fit the gap, we had a sink in the room which not only did the water trickle out but not hot. Refused to use the shower as unpleasant, only one towel for two people. The bed was comfortable and sheets clean but only pillow per person. Did have tea and coffee facilities but took 15 mins to fill kettle. Overall it was overpriced and awful, I doubt anyone would ever go back for another stay, so it works for the management. Best thing they could do is knock it down and start again smarten the rooms up !!!

On arrival a little disappointed, did not look great or welcoming , however staff were well presented and polite. Shown to first room which had other peoples luggage in, thank god our room was changed as it smelt terrible. Second room not much better, if we could have found another hotel we would have !! The door actual did not fit the gap, we had a sink in the room which not only did the water trickle out but not hot. Refused to use the shower as unpleasant, only one towel for two people. The bed was comfortable and sheets clean but only pillow per person. Did have tea and coffee facilities but took 15 mins to fill kettle. Overall it was overpriced and awful, I doubt anyone would ever go back for another stay, so it works for the management. Best thing they could do is knock it down and start again smarten the rooms up !!!

Bed frame all stained. Sink in the room where when turned on the water just trickled out. Holes etc.. in the walls .Overall the hotel needs cleaning and updating and to be used just as a hotel and not as temporary accommodation for the homeless. A knock at the door in the early hours by another resident stating that they had used the shared toilet and did I have a cigarette for them !!! . Not something I would expect from a decent hotel. As previous reviews mentioned, I believe this hotel is being used as temporary accommodation for the homeless. We went down for breakfast ( not really expecting much due to the room condition) and we're disgusted at the state of the dining area and lack of food available. We left without eating anything due to the conditions in the dining area. Whilst our stay was cheap it certainly didn't reflect good value for money and we certainly won't be going back next time we're ever in the area