Great

Great

It's ok. Just that 1- the bathroom needs to be seriously updated to resolve a) the SLOW water draining in the sink b) upgrade the shower head and water flow strength. 2- each floor icemaker need to be in operating condition.

It's ok. Just that 1- the bathroom needs to be seriously updated to resolve a) the SLOW water draining in the sink b) upgrade the shower head and water flow strength. 2- each floor icemaker need to be in operating condition.

Everything was great !

Everything was great !

Room was super hot at check in, felt like the air had been off for a week. Took 5 hours to cool room to a comfortable temperature!

Room was super hot at check in, felt like the air had been off for a week. Took 5 hours to cool room to a comfortable temperature!

Everhart was great!!!!

The place was nice, clean and staff members were friendly and helpful

Everhart was great!!!!

The place was nice, clean and staff members were friendly and helpful

Very nice.

Isolated property, safe and good scenic view

Isolated property, safe and good scenic view

Very nice.

We checked in a little after 3:00. The room was ready, very clean. Sheets and mattress were so comfortable. I really quiet room. The breakfast was really good. Waffle was a nice change, enjoyed it a lot. I was impressed with the woman at the desk. She told us the juices and coffee were available all day. We are seniors and our room keys wouldn’t work. I went to the desk and she came back to the room with me to make sure the keys worked. This employee is a keeper. A very nice hotel, we will definitely stay here again.

We checked in a little after 3:00. The room was ready, very clean. Sheets and mattress were so comfortable. I really quiet room. The breakfast was really good. Waffle was a nice change, enjoyed it a lot. I was impressed with the woman at the desk. She told us the juices and coffee were available all day. We are seniors and our room keys wouldn’t work. I went to the desk and she came back to the room with me to make sure the keys worked. This employee is a keeper. A very nice hotel, we will definitely stay here again.

Pool was dirty the ladder to the Pool was broken. People were smoking their dope at the pool and nobody cares.

Pool was dirty the ladder to the Pool was broken. People were smoking their dope at the pool and nobody cares.

I booked a room for 6 nights. I was immediately uncomfortable because there were people loitering in the parking lot who didn’t seem like they were guests. My room had a strong musty smell. I went to close the curtains and they were covered in mildew or mold. There were also glasses left from a previous guest. It was later in the night, so I decided to stick it out for the night & check out the next morning to go elsewhere. I was at the front desk around 8 am, and the staff member told me she couldn’t help me because I had booked through hotels.com. Hotels.com tried to help, but she told them she couldn’t do anything because her manager wasn’t there. She said he’d be there at 4 and I could talk to him then. I had an all day event, so I arrived at around 4:15 only to find out from the different staff who was there, that the manager had actually LEFT at 4. She contacted him, and he said to go ahead and change my booking. I’m not sure why she could do that but not the lady who had been there in the morning! Then I was told I would still have to be charged for 2 nights since it was after 11 am checkout. I said- but I tried to checkout at 8 am to avoid that! No one cared about that so I was forced to stay another night. When I was preparing to leave my room the next morning, a bed bug crawled over the mattress! I told them at check out and the manager told her to partially refund the night. It should have been the whole night, in my opinion! Breakfast was also very disappointing

I booked a room for 6 nights. I was immediately uncomfortable because there were people loitering in the parking lot who didn’t seem like they were guests. My room had a strong musty smell. I went to close the curtains and they were covered in mildew or mold. There were also glasses left from a previous guest. It was later in the night, so I decided to stick it out for the night & check out the next morning to go elsewhere. I was at the front desk around 8 am, and the staff member told me she couldn’t help me because I had booked through hotels.com. Hotels.com tried to help, but she told them she couldn’t do anything because her manager wasn’t there. She said he’d be there at 4 and I could talk to him then. I had an all day event, so I arrived at around 4:15 only to find out from the different staff who was there, that the manager had actually LEFT at 4. She contacted him, and he said to go ahead and change my booking. I’m not sure why she could do that but not the lady who had been there in the morning! Then I was told I would still have to be charged for 2 nights since it was after 11 am checkout. I said- but I tried to checkout at 8 am to avoid that! No one cared about that so I was forced to stay another night. When I was preparing to leave my room the next morning, a bed bug crawled over the mattress! I told them at check out and the manager told her to partially refund the night. It should have been the whole night, in my opinion! Breakfast was also very disappointing

Everything was just fine

A

Everything was just fine

A

Clean and easy

Clean and easy

Booked this hotel when attending Tour de BOERNE bike event. Great and convenient stay.

Booked this hotel when attending Tour de BOERNE bike event. Great and convenient stay.

Bathroom doors did not lock and barely closed. Doors to the rooms had huge gaps at the door frame you can see through. Our family stayed in 4 different rooms and all of them had these issues. Front desk was not rude - because they were almost never there. When they were it was more like they were being inconvenienced by us.

Bathroom doors did not lock and barely closed. Doors to the rooms had huge gaps at the door frame you can see through. Our family stayed in 4 different rooms and all of them had these issues. Front desk was not rude - because they were almost never there. When they were it was more like they were being inconvenienced by us.