Pool Furniture is old and dirty

Pool Furniture is old and dirty

Hi Would you believe it there was a big escorpion walking freely on the floor you can imagin if it had bitten one of us you can imagin the rest . And all he said we put you in another room i want my money back for the nights i paid!!!!! By the way i took a photo in case we decide to sue them. Thank you for listening

Hi Would you believe it there was a big escorpion walking freely on the floor you can imagin if it had bitten one of us you can imagin the rest . And all he said we put you in another room i want my money back for the nights i paid!!!!! By the way i took a photo in case we decide to sue them. Thank you for listening

I would definitely not recommend the property. The service in the pool area was very limited, I struggled a lot getting specifically the dishes I ordered as well as the drinks. The quality of the food is not good and the hotel seems to be under staffed. The place has a great potential to have something a lot better, I would not come back to the hotel, at least not in the near future.

I would definitely not recommend the property. The service in the pool area was very limited, I struggled a lot getting specifically the dishes I ordered as well as the drinks. The quality of the food is not good and the hotel seems to be under staffed. The place has a great potential to have something a lot better, I would not come back to the hotel, at least not in the near future.

The view is amazing and the hotel grounds are beautiful and spacious. My only request is they upgrade the coffee condiments in the rooms The was only one pack of creamer. Both my wife and I like cream in our coffee. There should be enough for two at least.

The view is amazing and the hotel grounds are beautiful and spacious. My only request is they upgrade the coffee condiments in the rooms The was only one pack of creamer. Both my wife and I like cream in our coffee. There should be enough for two at least.

The hotel's location provieds great views of Taxco, but is not worth car/taxi/shuttle rides up if you are stay there more than 1 or 2 days. The staff is fantastic 5 stars.. The other con, is this hotel is outdated, it needs a major renovation.

The hotel's location provieds great views of Taxco, but is not worth car/taxi/shuttle rides up if you are stay there more than 1 or 2 days. The staff is fantastic 5 stars.. The other con, is this hotel is outdated, it needs a major renovation.

Nice

Nice

Ok

Ok

Montetaxco Hotel is a great place to satey. Excellent service and the staff is very kind and always willing to serve. It's easy to go to downtown by taxi and the great benefit to stay in Montetaxco is a very quiet area

The resort is nice but I got sick having dinner there

The resort is nice but I got sick having dinner there

Night view isperfect.

Night view isperfect.

I had booked this hotel to visit Taxco with a friend. We were super excited to go, but then she had a medical emergency a couple of days beforehand and were no longer able to make it. We immediately called the hotel and it was very difficult to reach someone. When we finally did, we told them the situation, and even told them her doctor would provide a letter stating she could not go, and they said they couldn’t do anything and that we had to wait until the Marketing Manager (?!) got in the following day. We were so confused as to why we would need to talk to the Marketing Manager and asked to speak with the hotel’s General Manager. The woman on the phone said that she was the GM and didn’t have the authority to decide on a refund, which I find very strange. Long story short, we went back and forth for two days calling and emailing and never got a response. Expedia’s customer service had to handle the issue and the hotel refused to let us cancel and get our money back. Almost $200 wasted. SMH, never again!

I had booked this hotel to visit Taxco with a friend. We were super excited to go, but then she had a medical emergency a couple of days beforehand and were no longer able to make it. We immediately called the hotel and it was very difficult to reach someone. When we finally did, we told them the situation, and even told them her doctor would provide a letter stating she could not go, and they said they couldn’t do anything and that we had to wait until the Marketing Manager (?!) got in the following day. We were so confused as to why we would need to talk to the Marketing Manager and asked to speak with the hotel’s General Manager. The woman on the phone said that she was the GM and didn’t have the authority to decide on a refund, which I find very strange. Long story short, we went back and forth for two days calling and emailing and never got a response. Expedia’s customer service had to handle the issue and the hotel refused to let us cancel and get our money back. Almost $200 wasted. SMH, never again!

The view is unique and the staff are very kind. They offer several forms of entertainment during the weekend.

The view is unique and the staff are very kind. They offer several forms of entertainment during the weekend.

Beautiful views and great restaurant

Beautiful views and great restaurant

Beautiful Hotel with great view of the City of Taxco. We arrived on a Saturday and Hotel had also featured some entertainment that evening for the guests. Room was clean and spacious.

Beautiful Hotel with great view of the City of Taxco. We arrived on a Saturday and Hotel had also featured some entertainment that evening for the guests. Room was clean and spacious.

Awesome

Awesome

We love the hotel at all, It Is private, beautifull, the taste ofnthe food Is amazing and the activities on weekends are faboulous. Thank you...

We love the hotel at all, It Is private, beautifull, the taste ofnthe food Is amazing and the activities on weekends are faboulous. Thank you...

I had a wonderful time!