Well at the beginning rooms overbooked and I didn’t get the room I was reserved

Our room with two queen beds smelled like smoke and my daughter and wife get headaches around cigarette smoke. The hotel had no other comparable rooms (we checked in after 11pm) and the front desk person offered a discount on the room and would speak to his manager. The room’s bathroom light didn’t work, looked like food or blood was sprayed on the curtain, stains all over the furniture, and smelled of smoke. When we checked out, the front desk lady couldn’t do anything about a discount and said her printer didn’t work. She would email the folio to me which I never received. And she asked that I contact the manager directly to discuss the discount. I emailed her this morning and haven’t heard back. Not impressed with the property or management

The rooms are very outdated and not very clean. One room we booked smelled of mildew.

The rooms are very outdated and not very clean. One room we booked smelled of mildew.

Our room with two queen beds smelled like smoke and my daughter and wife get headaches around cigarette smoke. The hotel had no other comparable rooms (we checked in after 11pm) and the front desk person offered a discount on the room and would speak to his manager. The room’s bathroom light didn’t work, looked like food or blood was sprayed on the curtain, stains all over the furniture, and smelled of smoke. When we checked out, the front desk lady couldn’t do anything about a discount and said her printer didn’t work. She would email the folio to me which I never received. And she asked that I contact the manager directly to discuss the discount. I emailed her this morning and haven’t heard back. Not impressed with the property or management

We arrived after midnight to check in after a long day of travel. The front desk attendant gave us keys to a room that was either occupied or hadn’t been cleaned yet. I opened the door and saw towels on the floor, unmade beds, and full trash cans. We went back downstairs and were assigned to a different room. Although the new room was in a better state, there was still garbage on the floor that had been left behind by the previous guests in 2 corners of the room. For a family of 3, there was only one towel in the room. When we attempted to retrieve more towels, we were told that there were none available. I have never written a bad review before and wouldn’t be considered a complainer. Knowing we spent close to $200 for what was ultimately a 6-hour stay left us feeling a little frustrated. A clean room with 3 towels is not an unreasonable expectation.

We arrived after midnight to check in after a long day of travel. The front desk attendant gave us keys to a room that was either occupied or hadn’t been cleaned yet. I opened the door and saw towels on the floor, unmade beds, and full trash cans. We went back downstairs and were assigned to a different room. Although the new room was in a better state, there was still garbage on the floor that had been left behind by the previous guests in 2 corners of the room. For a family of 3, there was only one towel in the room. When we attempted to retrieve more towels, we were told that there were none available. I have never written a bad review before and wouldn’t be considered a complainer. Knowing we spent close to $200 for what was ultimately a 6-hour stay left us feeling a little frustrated. A clean room with 3 towels is not an unreasonable expectation.

the worst