The hotel accused me of stealing the towels . I checked in early and got charged 50$ but I also checked out 1 night early and they wouldn’t even return the 50. They called me 4 times the next day telling me I never gave the towels to the housekeeping which I absolutely did. Not very impressed to be accused of stealing towels . Wow . Other then that the stay was 4 star

The hotel accused me of stealing the towels . I checked in early and got charged 50$ but I also checked out 1 night early and they wouldn’t even return the 50. They called me 4 times the next day telling me I never gave the towels to the housekeeping which I absolutely did. Not very impressed to be accused of stealing towels . Wow . Other then that the stay was 4 star

Was perfect place to head out to lake. Room very nice and dishes and utensils. Elevator not working

Was very clean. Hotel staff was very helpful with our last minute reservation. We would definitely stay there again if we're ever in the area again.

Was very clean. Hotel staff was very helpful with our last minute reservation. We would definitely stay there again if we're ever in the area again.

The room was excellent and the breakfast fine for buffet. A 2:00 am party down the hall followed by two hours of drunk people yelling and stomping up and down the hallway was too much. The night staff asked them to “keep it down” but were ignored. I was lucky to get four hours of sleep.

The room was excellent and the breakfast fine for buffet. A 2:00 am party down the hall followed by two hours of drunk people yelling and stomping up and down the hallway was too much. The night staff asked them to “keep it down” but were ignored. I was lucky to get four hours of sleep.

It’s in a industrial area

It’s in a industrial area

Unfortunately we end up with a smoking room. It stunk but stall were able to transfer us the next day

Unfortunately we end up with a smoking room. It stunk but stall were able to transfer us the next day

Good

Good

Nothing fancy, but was clean and staff where good

Nothing fancy, but was clean and staff where good

Beware if you are booking at this property. The 4th floor is a ‘smoking floor’, and it is easy to miss that rooms are designated as ‘smoking’ when booking through Expedia. The entire 4th floor smells disgusting, and the rooms are no exception. Despite packing up everything and taking it with us during the day over our two night stay, our clothes and luggage still had the stench of smoke on it when we arrived home. We did not smoke in the room, and ran into two other guests also stuck on the 4th floor who weren’t smokers and had the same experience. If you think it won’t be bad because you’re not smoking, think again. It will. If there were any other rooms available in Bonnyville, we would have eaten the cost of the room and stayed elsewhere our second night.

Beware if you are booking at this property. The 4th floor is a ‘smoking floor’, and it is easy to miss that rooms are designated as ‘smoking’ when booking through Expedia. The entire 4th floor smells disgusting, and the rooms are no exception. Despite packing up everything and taking it with us during the day over our two night stay, our clothes and luggage still had the stench of smoke on it when we arrived home. We did not smoke in the room, and ran into two other guests also stuck on the 4th floor who weren’t smokers and had the same experience. If you think it won’t be bad because you’re not smoking, think again. It will. If there were any other rooms available in Bonnyville, we would have eaten the cost of the room and stayed elsewhere our second night.

It was our own fault that we didnt see that our room was a smoking room. I didnt think that it was legal to do this still. Tho hotel and staff were exelent though. There was no more rooms avaliable and we had to stay in the smoking room. If you are put on the 4th floor and dont smoke, make sure to cancel it.

It was our own fault that we didnt see that our room was a smoking room. I didnt think that it was legal to do this still. Tho hotel and staff were exelent though. There was no more rooms avaliable and we had to stay in the smoking room. If you are put on the 4th floor and dont smoke, make sure to cancel it.

We were given a smoking room. The manager was proud of the fact that they were “one of the only hotels that offers smoking rooms yet”. Gross. Get with the times and don’t allow smoking anywhere in your facility.

We were given a smoking room. The manager was proud of the fact that they were “one of the only hotels that offers smoking rooms yet”. Gross. Get with the times and don’t allow smoking anywhere in your facility.

Nice place great staff awesome contental breakfast

Nice place great staff awesome contental breakfast

It was good, staff are nice, thank you.

It was good, staff are nice, thank you.

The continental breakfast was excellent!!

The warm breakfast is a nice touch.

The continental breakfast was excellent!!

The warm breakfast is a nice touch.

property is old. Limited parking for such a big hotel. Industry all around. View from room was a fenced in industrial yard with equipment working till late.

property is old. Limited parking for such a big hotel. Industry all around. View from room was a fenced in industrial yard with equipment working till late.

Security issues Smells old Door numbers didnt match