I booked a family room but they gave me a normal room and when I asked the reception to change , he was shocked. He said that this normal room is the family room!! And when I ask him to show the kitchen (which was mentioned in the reservation) he had no reason any more and finally gave me the right one!!! The air condition was in the Automat mode and you can not change the degree and customise it

I booked a family room but they gave me a normal room and when I asked the reception to change , he was shocked. He said that this normal room is the family room!! And when I ask him to show the kitchen (which was mentioned in the reservation) he had no reason any more and finally gave me the right one!!! The air condition was in the Automat mode and you can not change the degree and customise it

We booked this hotel specifically because itvhad a restaurant and bar. They were both closed during our stay. The other reason we chose this hotel was for air conditioning, it barely cooled the room at all it was very hot. We would not recommend.

We booked this hotel specifically because itvhad a restaurant and bar. They were both closed during our stay. The other reason we chose this hotel was for air conditioning, it barely cooled the room at all it was very hot. We would not recommend.

It's OK but air-conditioning not cold enough and one table fan need in the room. Quite good.

It's OK but air-conditioning not cold enough and one table fan need in the room. Quite good.

This is absolutely NOT a 4 Stars hotel. NOT convenient for families, due to the following points: - The floor carpet was very dirty and stained both in corridors and inside the room. - The air-conditioning did not work properly to cool enough the room during the night, as announced. The receptionist laughed when we asked to move to another room with better air-conditioning and said this was the same for the whole hotel. - The toothbrush container was disgusting and the shower floor was quite dirty. - Although we did not take the breakfast in the hotel (due to the bad aspect), we never saw anybody sitting there and seemed closed. - We informed the reception that one glass was broken during the night and asked for a thorough vacuum of the room. Not only for the adults but also for our kids health! However, when we came back in the night, the glass pieces under the hands-washbasin were still there. Probably also on the carpet!! Ideally, I would like to have my money back. However, it is also important Hotels.com takes care of this big issues since I do not consider this hotel to be part of the good/very good options from this group. Unfortunately, I did not take any photo to be uploaded, but next time I will do it.

This is absolutely NOT a 4 Stars hotel. NOT convenient for families, due to the following points: - The floor carpet was very dirty and stained both in corridors and inside the room. - The air-conditioning did not work properly to cool enough the room during the night, as announced. The receptionist laughed when we asked to move to another room with better air-conditioning and said this was the same for the whole hotel. - The toothbrush container was disgusting and the shower floor was quite dirty. - Although we did not take the breakfast in the hotel (due to the bad aspect), we never saw anybody sitting there and seemed closed. - We informed the reception that one glass was broken during the night and asked for a thorough vacuum of the room. Not only for the adults but also for our kids health! However, when we came back in the night, the glass pieces under the hands-washbasin were still there. Probably also on the carpet!! Ideally, I would like to have my money back. However, it is also important Hotels.com takes care of this big issues since I do not consider this hotel to be part of the good/very good options from this group. Unfortunately, I did not take any photo to be uploaded, but next time I will do it.

Very uncomfortable and not as per what was mentioned on hotels.com The matteress was horrible. Room had some smell. AC was not there. The hotel explains that the AC will only blow air and that will be 5 C below the outside temp. The pedastal fan was half funtionining. We stayed only overnight. Would not recommend this hotel again.

Very uncomfortable and not as per what was mentioned on hotels.com The matteress was horrible. Room had some smell. AC was not there. The hotel explains that the AC will only blow air and that will be 5 C below the outside temp. The pedastal fan was half funtionining. We stayed only overnight. Would not recommend this hotel again.

It was quiet and comfortable.

It was quiet and comfortable.

The room was really hot so I asked the front desk if it was broken. He came up and looked at it and said that the government wouldn’t let guests cool the room more than 10° less than the outside temperature. Fine. We set it as low as it would go thinking it would keep up with falling temperatures during the night. We woke up in the morning after being hot and uncomfortable all night and walked outside to a cool morning. What he said may be true but things didn’t work that way for us during the night. He left us feeling as though we shouldn’t be asking for such things. As though we are spoiled Americans. I feel like what we were asking for was nothing unusual and would have been a no brainer in most civilized countries around the world. Climate control is not new technology. I don’t think the A/C was working the way it was supposed to work and I don’t think he really cared.

The room was really hot so I asked the front desk if it was broken. He came up and looked at it and said that the government wouldn’t let guests cool the room more than 10° less than the outside temperature. Fine. We set it as low as it would go thinking it would keep up with falling temperatures during the night. We woke up in the morning after being hot and uncomfortable all night and walked outside to a cool morning. What he said may be true but things didn’t work that way for us during the night. He left us feeling as though we shouldn’t be asking for such things. As though we are spoiled Americans. I feel like what we were asking for was nothing unusual and would have been a no brainer in most civilized countries around the world. Climate control is not new technology. I don’t think the A/C was working the way it was supposed to work and I don’t think he really cared.

Quiet hotel very close to the freeway

Quiet hotel very close to the freeway

Very quiet hotel with wonderful staff. I had read a previous review which mentioned that it wasn't well insulated for sound but we didn't find that to be the case at all. Location was convenient as well.

Very quiet hotel with wonderful staff. I had read a previous review which mentioned that it wasn't well insulated for sound but we didn't find that to be the case at all. Location was convenient as well.

Area is very bad , hotel rooms was very hot , smell so bad very uncomfortable over all very bad experience.

Area is very bad , hotel rooms was very hot , smell so bad very uncomfortable over all very bad experience.

Very clean and lexury hotel

Very clean and lexury hotel

Very noisy highway nearby. Breakfast was super expensive.

Very noisy highway nearby. Breakfast was super expensive.

Uncomfortable pillows and bed. We stayed 4 nights, they didn’t change the bedsheet and the towels. Lack of cleaning service, no cooling.

Uncomfortable pillows and bed. We stayed 4 nights, they didn’t change the bedsheet and the towels. Lack of cleaning service, no cooling.

A/c didn’t work in the room. Got warm during the night.

A/c didn’t work in the room. Got warm during the night.

Very friendly reception staff

Very friendly reception staff

We stayed here one night for a long layover. Only thing I will say it is it not soundproof. You can literally hear people using the restrooms. We were only here for a night and it served it’s purpose. The staff was amazing and they made our stay!

We stayed here one night for a long layover. Only thing I will say it is it not soundproof. You can literally hear people using the restrooms. We were only here for a night and it served it’s purpose. The staff was amazing and they made our stay!