Excellent service

I arrived and as soon as I got in saw how dirty it was. I gut to my room and same thing. I met someone in the elevator and he said he was leaving because of it being dirty. After I left my room with my trolley of baggage’s, the gentleman said uh oh. The manager got me into the much cleaner nicer place next door holiday in express.

I arrived and as soon as I got in saw how dirty it was. I gut to my room and same thing. I met someone in the elevator and he said he was leaving because of it being dirty. After I left my room with my trolley of baggage’s, the gentleman said uh oh. The manager got me into the much cleaner nicer place next door holiday in express.

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

I booked prepaid for this reservation for an elderly disabled family member. They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

I booked prepaid for this reservation for an elderly disabled family member. They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!

I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.

The couple at the front desk were absolutely fantastic. But everything else sucked. SMELLS like cigarette smoke and its a bit of an older cheap hotel. In the parking lot a tweaker had their window open smoking drugs right into the parking lot and randoms walking through the lot. We left and went to the Aloft hotel.

The couple at the front desk were absolutely fantastic. But everything else sucked. SMELLS like cigarette smoke and its a bit of an older cheap hotel. In the parking lot a tweaker had their window open smoking drugs right into the parking lot and randoms walking through the lot. We left and went to the Aloft hotel.

Staff was very helpful and the room was very clean

Staff was very helpful and the room was very clean

Nice folks.

Nice folks.

Perfect for our purpose of getting to birding location NW of Austin

Perfect for our purpose of getting to birding location NW of Austin

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

Very nice staff

Very nice staff

This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.

This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.

Wonderful accommodations.

Wonderful accommodations.

Outdated facility. I continued to find wads of black hair in my first room. The water never got hot and was told to let it run for a few minutes before getting in. The elevator looked like it had never been cleaned. There was a sock by the trash can that was not picked up for a week. No one ever came into my room to clean and I was there for two weeks. The only employee that I could give a 5 star rating was the girl who worked last Thursday night. She was amazing and very kind. Will not be staying again.