we had a nice stay l, the staff are super helpfum and friendly. The cafe view stunning but rooms very basic

we had a nice stay l, the staff are super helpfum and friendly. The cafe view stunning but rooms very basic

Hi, I am making a formal complaint. I made the booking through yourselves for a party of 10, we booked 2 rooms of 5. We had spent the day travelling along the west coast while stopping in several pubs, slowly working our way to our accommodation in Broad Haven. We arrived at our accommodation around 9:30 as we had guidelines to arrive by 10pm. We were then informed at reception that they would not accept our party as we were 5 to a room and that it did not comply with welsh government guidelines. I hope you can appreciate that the booking was made and accepted. Our minibus had already left as he had to stick to a time limit of hours driven and we were 1 and a half hours from home. We had to call him back to come to collect us. It had completely spoilt our day as we had plans for that evening and the following day. I had been given the task of arranging a stag do which was difficult given the restrictions that have been in place but we were wrongly turned away as welsh government guidelines state up to 6 households per room. We are very disappointed in the way we were treated by the staff and personally I felt that I had failed as best man in arranging a last night of freedom despite doing everything by the book. Our minibus could only manage a single drop off point for our return journey, this leaving several members of our party having to walk up to 6 miles home through country lanes. I hope you can reply with an explanation and possibly compensate. Many thanks.

Hi, I am making a formal complaint. I made the booking through yourselves for a party of 10, we booked 2 rooms of 5. We had spent the day travelling along the west coast while stopping in several pubs, slowly working our way to our accommodation in Broad Haven. We arrived at our accommodation around 9:30 as we had guidelines to arrive by 10pm. We were then informed at reception that they would not accept our party as we were 5 to a room and that it did not comply with welsh government guidelines. I hope you can appreciate that the booking was made and accepted. Our minibus had already left as he had to stick to a time limit of hours driven and we were 1 and a half hours from home. We had to call him back to come to collect us. It had completely spoilt our day as we had plans for that evening and the following day. I had been given the task of arranging a stag do which was difficult given the restrictions that have been in place but we were wrongly turned away as welsh government guidelines state up to 6 households per room. We are very disappointed in the way we were treated by the staff and personally I felt that I had failed as best man in arranging a last night of freedom despite doing everything by the book. Our minibus could only manage a single drop off point for our return journey, this leaving several members of our party having to walk up to 6 miles home through country lanes. I hope you can reply with an explanation and possibly compensate. Many thanks.

Amazing glamping

Amazing glamping

I love that place.

I love that place.

Really clean rooms with good facilities.

Really clean rooms with good facilities.

Great location, very clean, really friendly helpful staff, highly recommend

Great location, very clean, really friendly helpful staff, highly recommend

Really closw to the beach, excellent staff and amazing view.

Really closw to the beach, excellent staff and amazing view.

Fantastic location by a local lovely beach, walking distance to restaurants and pubs. Staff very friendly and helpful.

Fantastic location by a local lovely beach, walking distance to restaurants and pubs. Staff very friendly and helpful.

Great Staff, just pity we had to speak in English in Wales... Otherwise facilities were clear enough but I struggled to make the Electric Shower work and I was really scared that my magnetic card (key) would just not work anymore and that I would get stuck outside (cause nobody at the reception after 10pm) So please : Repair this shower Open till later (or use proper keys) Hire Welsh speaking staff

Great Staff, just pity we had to speak in English in Wales... Otherwise facilities were clear enough but I struggled to make the Electric Shower work and I was really scared that my magnetic card (key) would just not work anymore and that I would get stuck outside (cause nobody at the reception after 10pm) So please : Repair this shower Open till later (or use proper keys) Hire Welsh speaking staff

Room basic but adequate. Staff friendly and helpful. Less than 5 min walk to Broad Haven's beautiful sandy beach, a couple of cafes and a pub.

Room basic but adequate. Staff friendly and helpful. Less than 5 min walk to Broad Haven's beautiful sandy beach, a couple of cafes and a pub.

Comfortable. A bit humited in the dorm room.

Comfortable. A bit humited in the dorm room.

For the type of accommodation (Youth Hostel), Broad Haven represents very good value. Comfortable beds, good food at a reasonable price, friendly, efficient staff and an excellent location

For the type of accommodation (Youth Hostel), Broad Haven represents very good value. Comfortable beds, good food at a reasonable price, friendly, efficient staff and an excellent location