Nice service, clean hotel. Free breakfast.

The stay was pleasant and the staff was professional and very helpful.

The stay was pleasant and the staff was professional and very helpful.

Downtown location which makes food/drinks very easily accessible. Downside to downtown is vagrants…kinda feel a little unsafe when out in downtown.

Downtown location which makes food/drinks very easily accessible. Downside to downtown is vagrants…kinda feel a little unsafe when out in downtown.

Hotel refused to provide housekeeping each day. It's a hotel and they expect me to pay the rate each day then housekeeping should be provided. When we asked for housekeeping each day the staff replied that they are prohibited from doing housekeeping each day by Hilton. If this is the case it should be clearly stated upfront. I will not stay at hotels that do not provide daily housekeeping.

Hotel refused to provide housekeeping each day. It's a hotel and they expect me to pay the rate each day then housekeeping should be provided. When we asked for housekeeping each day the staff replied that they are prohibited from doing housekeeping each day by Hilton. If this is the case it should be clearly stated upfront. I will not stay at hotels that do not provide daily housekeeping.

Great location. Easy parking on site (garage) and excellent staff.

Great location. Easy parking on site (garage) and excellent staff.

Great location in Roanoke for weary travelers. There are only 3 guest floors. Many restaurants and small shops nearby. Hotel is aging, and the AC on the top floor was not really able to keep up with today's higher temps. The staff were very nice. Our one complaint is that the people who order and serve the breakfast do not know how to properly store and serve cut melon-it was literaly stinking when we stayed earlier in the week, and not much better this time. The rest of breakfast was up to Hampton standards.

Great location in Roanoke for weary travelers. There are only 3 guest floors. Many restaurants and small shops nearby. Hotel is aging, and the AC on the top floor was not really able to keep up with today's higher temps. The staff were very nice. Our one complaint is that the people who order and serve the breakfast do not know how to properly store and serve cut melon-it was literaly stinking when we stayed earlier in the week, and not much better this time. The rest of breakfast was up to Hampton standards.

Keo’ was the best thing about our stay. He was so helpful and kind and working all the time! Give that man a RAISE!

Keo’ was the best thing about our stay. He was so helpful and kind and working all the time! Give that man a RAISE!

The staff were great, and the hotel is literally close to everything you need or want.

The staff were great, and the hotel is literally close to everything you need or want.

Loved the balcony view and cleanliness.

Loved the balcony view and cleanliness.

The carpets are very dirty

The carpets are very dirty

We liked the location and everyone was very friendly during check in. This was a perfect stopping point for our trip to the beach this year!

Pros: Service was very friendly and location is great. Cons: Reserved a King bed and got two full beds. Conditioner was out in the shower. Looked like someone had used the toilet paper before I got there. Outside patio table was dirty.

Pros: Service was very friendly and location is great. Cons: Reserved a King bed and got two full beds. Conditioner was out in the shower. Looked like someone had used the toilet paper before I got there. Outside patio table was dirty.

No key to room which was an Inconvenience, dirty bathroom/shower, cracked balcony-scared to stand on.

No key to room which was an Inconvenience, dirty bathroom/shower, cracked balcony-scared to stand on.

Location was great, the room was ok, it just didn't seem very clean. There were cigarette butts on the balcony, the couch had stains, and the pillows looked like someone had just slept on them - the linens were not crisp- they were very wrinkly. The toilet paper roll holder was coming off the wall and there was hair on the shared hand soap bottle. There was only decaf coffee in the room but we were able to go down to the breakfast to get regular coffee. Staff was very nice and friendly at check-in. The view from the balcony was great. We only stayed one night so it was fine, but if we had been there longer I would have been disappointed with the cleanliness of the room. House keeping needs to do a better job.

Location was great, the room was ok, it just didn't seem very clean. There were cigarette butts on the balcony, the couch had stains, and the pillows looked like someone had just slept on them - the linens were not crisp- they were very wrinkly. The toilet paper roll holder was coming off the wall and there was hair on the shared hand soap bottle. There was only decaf coffee in the room but we were able to go down to the breakfast to get regular coffee. Staff was very nice and friendly at check-in. The view from the balcony was great. We only stayed one night so it was fine, but if we had been there longer I would have been disappointed with the cleanliness of the room. House keeping needs to do a better job.

Super fun check in with Keo. No lines. Parking in garage was easy

Super fun check in with Keo. No lines. Parking in garage was easy

Clean modern hotel in the heart of downtown Roanoke in walking distance to many good restaurants and bars.

Clean modern hotel in the heart of downtown Roanoke in walking distance to many good restaurants and bars.

Liked easy walk to Table 50 for dinner. Next day shopping and lunch at Three Notch'd.

Liked easy walk to Table 50 for dinner. Next day shopping and lunch at Three Notch'd.