Nice little hotel and very nice people

Nice little hotel and very nice people

Great location obliging staff. Restored to a high standard We enjoyed our stay and will return

Great location obliging staff. Restored to a high standard We enjoyed our stay and will return

Unfortunately I would NOT recommend the Mistral Hotel. My husband and I had hopes for this hotel as it did have great reviews and we were looking forward to spending some relaxing time on Elba to break up the bustle of our Italian Anniversary trip. We arrived and checked in and were told breakfast was NOT included- what?! I only book b and bs as breakfast is our main meal- I was shocked and told it would cost 35 euros pp and we would have to make reservations. We made the most of our visit and went to the grocery store and stocked up our small fridge. Our room was VERY clean the first day and then cleaning services deteriorated with our stay- the sheets were not clean the bed was not made and the sink was not cleaned. It gets worse- we felt unwanted at the Mistral Hotel, given we are foreigners - we try our best to speak Italian ( I lived in Florence for several years and can communicate) as we think it is respectful -but we felt shunned, ignored and our smiles and greetings were not reciprocated. We did notice that most of the other guests were Italians. Made us feel very unwelcome. Lesson learned. Don't stay here if you are looking for a welcoming home away from home. The location is superb- quaint town. Beach was filthy and ocean water was gross with trash. Too bad.

Unfortunately I would NOT recommend the Mistral Hotel. My husband and I had hopes for this hotel as it did have great reviews and we were looking forward to spending some relaxing time on Elba to break up the bustle of our Italian Anniversary trip. We arrived and checked in and were told breakfast was NOT included- what?! I only book b and bs as breakfast is our main meal- I was shocked and told it would cost 35 euros pp and we would have to make reservations. We made the most of our visit and went to the grocery store and stocked up our small fridge. Our room was VERY clean the first day and then cleaning services deteriorated with our stay- the sheets were not clean the bed was not made and the sink was not cleaned. It gets worse- we felt unwanted at the Mistral Hotel, given we are foreigners - we try our best to speak Italian ( I lived in Florence for several years and can communicate) as we think it is respectful -but we felt shunned, ignored and our smiles and greetings were not reciprocated. We did notice that most of the other guests were Italians. Made us feel very unwelcome. Lesson learned. Don't stay here if you are looking for a welcoming home away from home. The location is superb- quaint town. Beach was filthy and ocean water was gross with trash. Too bad.

Arrived at hotel to find reception locked. Unable to phone the number provided with my phone so i went to hotel next door. they rang the Mistral manager who came to reception. Not to apologise as one might expect for her absence but to rebuke me for having someone call her. She was away from reception as she said she was entitled to a break for food. I agree with this but why isn't there adequate staff to cover breaks. One person to run a hotel is not adequate. The room was fine in general but the air conditioning was ineffective. so it was a choice between sleeping in an oven or leaving the window open for mosquito's to drink your blood.

Arrived at hotel to find reception locked. Unable to phone the number provided with my phone so i went to hotel next door. they rang the Mistral manager who came to reception. Not to apologise as one might expect for her absence but to rebuke me for having someone call her. She was away from reception as she said she was entitled to a break for food. I agree with this but why isn't there adequate staff to cover breaks. One person to run a hotel is not adequate. The room was fine in general but the air conditioning was ineffective. so it was a choice between sleeping in an oven or leaving the window open for mosquito's to drink your blood.