Terrible stay. Dirty room. Huge bodily fluid stains all over the pull out couch matress. I cannot believe they would not get rid of that. Cigarette ash all over the balcony in a non smoking room. TV broken. Gave us the wrong room number so i disturbed another guest trying to enter my room. Scary dirty halway and slow elevator. I would rate this place lower than 1 if i could for cleanliness.

Terrible stay. Dirty room. Huge bodily fluid stains all over the pull out couch matress. I cannot believe they would not get rid of that. Cigarette ash all over the balcony in a non smoking room. TV broken. Gave us the wrong room number so i disturbed another guest trying to enter my room. Scary dirty halway and slow elevator. I would rate this place lower than 1 if i could for cleanliness.

Would not suggest this resort if you’re looking for a pool. The pool and hot tub area are extremely under maintained.

We rented three two beds rooms for 6 nights. We paid for all three rooms. Family vacation. Was told that we would have a cleaning on Monday and that never happened! Condos missing a few things in the kitchen that help With cooking. The fry pans are not good at all. They only give you two garbage bags( not enough when you’re cooking) not enough kitchen towels. The bed in the master room, wasn’t even made at the bottom of the bed. The sheet wasn’t pulled down so it would come apart. I’ve been traveling all over in the the USA and Europe and the bed is very important to most people.

We rented three two beds rooms for 6 nights. We paid for all three rooms. Family vacation. Was told that we would have a cleaning on Monday and that never happened! Condos missing a few things in the kitchen that help With cooking. The fry pans are not good at all. They only give you two garbage bags( not enough when you’re cooking) not enough kitchen towels. The bed in the master room, wasn’t even made at the bottom of the bed. The sheet wasn’t pulled down so it would come apart. I’ve been traveling all over in the the USA and Europe and the bed is very important to most people.

The place we stayed in, the lighting was horrible. Very dark. The had old light fixtures, it was overdue for an upgrade. Only one TV, a small one in the living room. None of the bedrooms had TV's. They had two safes, both were broken, we called to have them fixed but they never showed up. My daughters pillow case had blood stains on it and her comforter was stained. The carpet was very old. The place was in a good location they just need to update the hotel. Also, the hot tub was broken.

The place we stayed in, the lighting was horrible. Very dark. The had old light fixtures, it was overdue for an upgrade. Only one TV, a small one in the living room. None of the bedrooms had TV's. They had two safes, both were broken, we called to have them fixed but they never showed up. My daughters pillow case had blood stains on it and her comforter was stained. The carpet was very old. The place was in a good location they just need to update the hotel. Also, the hot tub was broken.

Property was tidy and close to amenities. Nice little cafe in the lobby. Pool was small and hot tub jets were weak. Also only 1 elevator in each building making it faster to take stairs then wait for elevator.

Property was tidy and close to amenities. Nice little cafe in the lobby. Pool was small and hot tub jets were weak. Also only 1 elevator in each building making it faster to take stairs then wait for elevator.

Over all good place to stay.

Over all good place to stay.

We had a really good time. Would definitely go back.

We had a really good time. Would definitely go back.

Everything was good just the check in. The booking said 4p they weren’t ready till closer to 6p

Everything was good just the check in. The booking said 4p they weren’t ready till closer to 6p

Great place to stay. Super unfortunate they don’t have an outdoor hot tub as the indoor one gets loud and echos. Great location to get to downtown if you don’t mind taking a 20min walk. We enjoyed it tremendously! Close to other amenities too if you aren’t wanting to walk downtown.

Great place to stay. Super unfortunate they don’t have an outdoor hot tub as the indoor one gets loud and echos. Great location to get to downtown if you don’t mind taking a 20min walk. We enjoyed it tremendously! Close to other amenities too if you aren’t wanting to walk downtown.

Beautiful view of the mountains, easy access, clean, comfortable and spacious rooms

The property was located near the main Hwy 1, which provides easy access to Banff, Lake Louise and Moraine Lake. My spouse and I stayed in a one bedroom suite. It had new appliances but the rest of the room was very outdated. The cheap blinds were falling off the windows and half of them didn’t work. The pleather furniture was peeling off on the sofa seat and back and would stick to your clothes. The shower plumbing system was unlike anything I’ve seen before and the drain was clogged up, so tub filled up with water before you finished showering. There were long hairs in the tub in several places before first using shower. There is a washer/dryer combo but washer door remained open and wouldn’t close properly. The carpet in bedroom was heavily padded but looked dirty. Not enough lighting throughout room, so had to use phone flashlight to work appliances.

The room was spacious with nice, large, vaulted patio with very scenic views of the mountain. New appliances. Nice open floor plan.

The property was located near the main Hwy 1, which provides easy access to Banff, Lake Louise and Moraine Lake. My spouse and I stayed in a one bedroom suite. It had new appliances but the rest of the room was very outdated. The cheap blinds were falling off the windows and half of them didn’t work. The pleather furniture was peeling off on the sofa seat and back and would stick to your clothes. The shower plumbing system was unlike anything I’ve seen before and the drain was clogged up, so tub filled up with water before you finished showering. There were long hairs in the tub in several places before first using shower. There is a washer/dryer combo but washer door remained open and wouldn’t close properly. The carpet in bedroom was heavily padded but looked dirty. Not enough lighting throughout room, so had to use phone flashlight to work appliances.

The room was spacious with nice, large, vaulted patio with very scenic views of the mountain. New appliances. Nice open floor plan.

For what you’re paying here you’re not getting “luxury”. While it’s not a terrible place, it is dated and old. You will get a Mountain View in the right rooms but from behind another building likely. We encountered a few broken items in our room such as the microwave, wine cooler, refrigerator door handle, washing machine doesn’t drain appropriately, the bathroom door didn’t shut without force past the toilet in the washroom.

For what you’re paying here you’re not getting “luxury”. While it’s not a terrible place, it is dated and old. You will get a Mountain View in the right rooms but from behind another building likely. We encountered a few broken items in our room such as the microwave, wine cooler, refrigerator door handle, washing machine doesn’t drain appropriately, the bathroom door didn’t shut without force past the toilet in the washroom.

The suite was big but inconvenient parking situation n no room service as its apartment like stay . Pool is far n gross and hard to find from our building with a long walk from The staff on front desk was very helpfull when we complaint of . No WiFi available in the room for the length of our stay and they kept making excuses n saying they can't help as no technician can come and she told us to come to lobby to use the internet on our laptops , the lobby was far from our room My daughter needed to go to lobby area in the night n early mornings to finish her office work which was critical . We used our data on phone to do our searches for food n buying tours at the area . That was not great experience .

The suite was big but inconvenient parking situation n no room service as its apartment like stay . Pool is far n gross and hard to find from our building with a long walk from The staff on front desk was very helpfull when we complaint of . No WiFi available in the room for the length of our stay and they kept making excuses n saying they can't help as no technician can come and she told us to come to lobby to use the internet on our laptops , the lobby was far from our room My daughter needed to go to lobby area in the night n early mornings to finish her office work which was critical . We used our data on phone to do our searches for food n buying tours at the area . That was not great experience .

The sofa bed didn't work and we were given rollout beds that were too soft so my kids had a terrible sleep during the stay. Other things are good. Kitchen was good.

The sofa bed didn't work and we were given rollout beds that were too soft so my kids had a terrible sleep during the stay. Other things are good. Kitchen was good.

Really dirty hallway and in suite carpet. Musty smelling. Bathroom vent fan did not work. Dark - very little natural light. For the price paid, this was outstandingly bad.

Rooms are pretty comfortable and luxury

Rooms are pretty comfortable and luxury

Really dirty hallway and in suite carpet. Musty smelling. Bathroom vent fan did not work. Dark - very little natural light. For the price paid, this was outstandingly bad.