The hotel is set in a beautiful setting but some of the bedrooms could be modernised. The standard room at the top of the building was quite claustrophobic. The staff were helpful and switched us to a room with a balcony at a small extra cost.

The hotel is set in a beautiful setting but some of the bedrooms could be modernised. The standard room at the top of the building was quite claustrophobic. The staff were helpful and switched us to a room with a balcony at a small extra cost.

I liked: - cordial, polite, and helpful staff - panoramic lake view - breakfast included - restaurant I didn't like: - hard to reach the train station/bus stops (but the hotel cannot do anything about it) - old amenities and some spiders in the rooms

I liked: - cordial, polite, and helpful staff - panoramic lake view - breakfast included - restaurant I didn't like: - hard to reach the train station/bus stops (but the hotel cannot do anything about it) - old amenities and some spiders in the rooms

The hotel looks pretty bad and run down from the outside, but inside it is lovely and warm and welcoming, it looks like it's had a refurbishment. The staff were lovely, the room was lovely and so was the breakfast. Best views from a hotel I've had for years too. I couldn't fault the hotel other than outside appearance.

The hotel looks pretty bad and run down from the outside, but inside it is lovely and warm and welcoming, it looks like it's had a refurbishment. The staff were lovely, the room was lovely and so was the breakfast. Best views from a hotel I've had for years too. I couldn't fault the hotel other than outside appearance.

All was good

All was good

Property was lovely and great value for money. The beds were changed everyday and the views over the lake were incredible!!! The breakfast was good with enough options to keep most people happy. Can’t complain at all about the stay. The view is what made it for us!

Property was lovely and great value for money. The beds were changed everyday and the views over the lake were incredible!!! The breakfast was good with enough options to keep most people happy. Can’t complain at all about the stay. The view is what made it for us!

Do not like carpets in the room.

Do not like carpets in the room.

Lovely view of the lake. Safe parking. Minutes from Arona centre on foot. Good breakfast. All good

Lovely view of the lake. Safe parking. Minutes from Arona centre on foot. Good breakfast. All good

No AC in the room they gave me. Nice that they did book and send me to another hotel in the area. Not nice that I had to drive into the other hotel at 10:00pm at night

No AC in the room they gave me. Nice that they did book and send me to another hotel in the area. Not nice that I had to drive into the other hotel at 10:00pm at night

Beautiful view Great breakfast

Beautiful view Great breakfast

Loved the view. Good choices for free breakfast

Loved the view. Good choices for free breakfast

Old outdated hotel. In very bad conditions. Room very old. Hotel very old and lobby smells like black mould. Breakfast mainly cakes. The view is though amazing.

Old outdated hotel. In very bad conditions. Room very old. Hotel very old and lobby smells like black mould. Breakfast mainly cakes. The view is though amazing.

The staff were excellent and very warm and welcoming... for that reason I will stay again.. also breakfast was good too!

The staff were excellent and very warm and welcoming... for that reason I will stay again.. also breakfast was good too!

The hotel has been left without even the very essential basic maintenance. Very run down and sad to see how no effort has been made. This is the furthest thing from a 4 star hotel and the price is a total rip off. Honestly worst hotel I’ve been to, and I’ve traveled 15 years for a living.

The hotel has been left without even the very essential basic maintenance. Very run down and sad to see how no effort has been made. This is the furthest thing from a 4 star hotel and the price is a total rip off. Honestly worst hotel I’ve been to, and I’ve traveled 15 years for a living.

The restaurant staff was very polite and helpful, however unfortunately this is the only good point. It’s hard to believe this hotel is considered 4 star... it’s in an utter state of disrepair and decay. The stairs had been peed on by a dog, carpet is filthy and stained, same as everything in room with damaged floor, chipped walls, damaged furniture, curtains with actual holes, and à terribly old and uncomfortable bed (two singles joined together with a large gap in the middle. The shower reminds me of a cruise ship, except smaller. The worst is the noisy road in front of this hotel which is a never ending symphony of motorcycles and cars reving their engines as they pass the stop lights. The food was so salty and pain we had to send it back... the staff in the restaurant was understanding and replaced our dish. I’m shocked by this hotel... it need a LOT of repair and better management. 4 stars is a joke, seriously.

The restaurant staff was very polite and helpful, however unfortunately this is the only good point. It’s hard to believe this hotel is considered 4 star... it’s in an utter state of disrepair and decay. The stairs had been peed on by a dog, carpet is filthy and stained, same as everything in room with damaged floor, chipped walls, damaged furniture, curtains with actual holes, and à terribly old and uncomfortable bed (two singles joined together with a large gap in the middle. The shower reminds me of a cruise ship, except smaller. The worst is the noisy road in front of this hotel which is a never ending symphony of motorcycles and cars reving their engines as they pass the stop lights. The food was so salty and pain we had to send it back... the staff in the restaurant was understanding and replaced our dish. I’m shocked by this hotel... it need a LOT of repair and better management. 4 stars is a joke, seriously.

Water in shower came out black. This hotel need to be updated

Good location next to Arona, stayed 1 night, rooms clean but tired, could do with updating, decorating. Breakfast ok, not great.

Good location next to Arona, stayed 1 night, rooms clean but tired, could do with updating, decorating. Breakfast ok, not great.

Hotel is located in nice spot with the lake view from half of the rooms. Way in to the Arona center is really bad.. Sidewalk where there is no lights at the night time is narrow, so you need to be really careful when walking back in to the hotel, because cars are over speeding right next to you. Hotel in general is straight from the 80's, but is mainly in good condition and everything works. Rooms are outdated and air conditioning system makes awful noise, so you cannot keep it running in the night. Room cleaning is also strange, because all rooms will be cleaned even though you would not like to have it some days. There is no possibility to hang do not disturb-sign at your door. Breakfast is really basic, but if you like cakes or donuts this is heaven for you. Everything in breakfast is just lifted from the self, so there is nothing warm which would involve cook - you need to even boil eggs by yourself. When I checked out, reception person tried to re-charge my stay, even though I had paid my room in advantage. Happily I noticed this charge from my credit card and we managed to settle this at the hotel. When I got the money back in cash(!), I left with the feeling that that was somehow my fault and she didn't even bothered to apologize what happened.