When i arrived at the hotel i went to the front desk and told the receptionist there what my name is and said hey where is your restroom. I went to the restroom and when i came back to pay 5 mins later she said oh yeah mrs strong we moved your room to the westin. I said huh? She said no worries we will pay for it. I drove over and they didn’t have a room booked dor me and i had to pay the weatin amount because i didnt have a walk over letter from the homewood suites hotel. I was tired. I had been driving for 4 hours and needed to rest. I ended up paying twice. Homewood had already charged me. I still dont know why my room was moved to the westin.

When i arrived at the hotel i went to the front desk and told the receptionist there what my name is and said hey where is your restroom. I went to the restroom and when i came back to pay 5 mins later she said oh yeah mrs strong we moved your room to the westin. I said huh? She said no worries we will pay for it. I drove over and they didn’t have a room booked dor me and i had to pay the weatin amount because i didnt have a walk over letter from the homewood suites hotel. I was tired. I had been driving for 4 hours and needed to rest. I ended up paying twice. Homewood had already charged me. I still dont know why my room was moved to the westin.

The riverfront was a beautiful walk and view

Staffs are friendly

Kitchen nice, room comfortable and quiet

Conveniently located

Ok

Ok

Everything was perfect

Everything was perfect

The hotel was very nice, it was updated, clean, and comfortable.

The hotel was very nice, it was updated, clean, and comfortable.

It was great

It was great

Front desk clerk was very nice

Front desk clerk was very nice

The staff was great the location was wonderful

The staff was great the location was wonderful

I enjoyed the riverwalk area, a walking path along the riverfront behind the hotel. Customer service was poor. I waited 20 minutes to check in because no one was at the front desk when I arrived. The front desk staff was generally very unhelpful!!! The room was nice and the view was acceptable but not overlooking the river as advertised for this location. The kitchen is clean and well-stocked, and the beds are comfortable. However, the closet door was broken. I had difficulty accessing the closet to hang my clothes, and the television didn't work. I reported this on Friday evening when I checked in. I left the hotel room at 11:00 am the following day and returned later that day to find the closet door partially fixed, with one sliding door opened, allowing access to hang my clothes. The other door was still broken/jammed, and the television's live channels were working, but none of the other advertised "free" apps, such as Netflix, YouTube, etc, worked. The floor and carpet could have been cleaner, and the room was dusty. The bathroom was clean, but I could not adjust the showerhead; it was stuck in one position. Housekeeping is every other day unless requested. I only requested housekeeping provide fresh towels and trash removal daily. Housekeeping was one of the few services offered quickly and with a smile. The free breakfast was okay, but the 24-hour coffee was excellent! There was an unsightly water leak in the ceiling. Overall, I rate my stay at 5 out of 10.

This hotel is perfect for my stays in Wilmington-close to where I need to work, comfortable. The only thing that I was disappointed in was that they started charging to park!

I enjoyed the riverwalk area, a walking path along the riverfront behind the hotel. Customer service was poor. I waited 20 minutes to check in because no one was at the front desk when I arrived. The front desk staff was generally very unhelpful!!! The room was nice and the view was acceptable but not overlooking the river as advertised for this location. The kitchen is clean and well-stocked, and the beds are comfortable. However, the closet door was broken. I had difficulty accessing the closet to hang my clothes, and the television didn't work. I reported this on Friday evening when I checked in. I left the hotel room at 11:00 am the following day and returned later that day to find the closet door partially fixed, with one sliding door opened, allowing access to hang my clothes. The other door was still broken/jammed, and the television's live channels were working, but none of the other advertised "free" apps, such as Netflix, YouTube, etc, worked. The floor and carpet could have been cleaner, and the room was dusty. The bathroom was clean, but I could not adjust the showerhead; it was stuck in one position. Housekeeping is every other day unless requested. I only requested housekeeping provide fresh towels and trash removal daily. Housekeeping was one of the few services offered quickly and with a smile. The free breakfast was okay, but the 24-hour coffee was excellent! There was an unsightly water leak in the ceiling. Overall, I rate my stay at 5 out of 10.

This hotel is perfect for my stays in Wilmington-close to where I need to work, comfortable. The only thing that I was disappointed in was that they started charging to park!

I did not like having to pay for parking

I did not like having to pay for parking

Lovely setting. So modern! The community furniture on patio was worn, uncomfortable.

Lovely setting. So modern! The community furniture on patio was worn, uncomfortable.

Poor experience all around. Parking lot was too small for all hotel guests, so we were told to park down the street. Room was “half” cleaned - bed was made but trash still in waste bins, wet dirty towels left lying on end table, empty toilet paper roll on ring - like housekeeping stopped mid-job and vanished. A/C did not work - notified front desk - was told “we’re checking the A/C in another room for you, will call you ASAP.” Shift change occurred at 11pm, we went to front desk for an update, and new oncoming staff had no idea what we were talking about. Absolutely will not be staying here again.

Poor experience all around. Parking lot was too small for all hotel guests, so we were told to park down the street. Room was “half” cleaned - bed was made but trash still in waste bins, wet dirty towels left lying on end table, empty toilet paper roll on ring - like housekeeping stopped mid-job and vanished. A/C did not work - notified front desk - was told “we’re checking the A/C in another room for you, will call you ASAP.” Shift change occurred at 11pm, we went to front desk for an update, and new oncoming staff had no idea what we were talking about. Absolutely will not be staying here again.

Surprised that we had to pay for parking using a QR code. Happy with full size fridge and nice TV. Great location!

Surprised that we had to pay for parking using a QR code. Happy with full size fridge and nice TV. Great location!

Poor breakfast options powered eggs in 2024 not enough food or staff to clean up or prepare food. The lounge furniture was dirty sofas need to be deep cleaned and stream cleaned. The rooms were dirty the floors, the sheets, the pillows had yellow spots, the mattresses etc. I tired to get a room at other hotels and they were all booked so I had to stay at this dirty hotel.Staff nasty and no room service.

Poor breakfast options powered eggs in 2024 not enough food or staff to clean up or prepare food. The lounge furniture was dirty sofas need to be deep cleaned and stream cleaned. The rooms were dirty the floors, the sheets, the pillows had yellow spots, the mattresses etc. I tired to get a room at other hotels and they were all booked so I had to stay at this dirty hotel.Staff nasty and no room service.