Comfortable bed and good coffee

Comfortable bed and good coffee

Book it!! Clean comfortably. 24 hr coffee

Book it!! Clean comfortably. 24 hr coffee

Room next door had a noisy child.

Room next door had a noisy child.

This has been my go-to hotel for many years. Staff was wonderful in letting me checking very early after an overnight 12 hour drive. Will always use.

This has been my go-to hotel for many years. Staff was wonderful in letting me checking very early after an overnight 12 hour drive. Will always use.

Good property. Lots of dining options within 100 meters. Dollar Tree store for conveniences/ snacks etc. Just 15 minutes from airport and RIT.

Good property. Lots of dining options within 100 meters. Dollar Tree store for conveniences/ snacks etc. Just 15 minutes from airport and RIT.

Well, being a nurse in the triage dept @ Highland Hospital is tough, but fullfilling, so being 'on-call' is sometimes a part of my job. I had Sunday evening off, but then got called ito work. Microtel wouldn't refund or even let me reschedule another date, so I lost $120.00 Wheres the love ?

Well, being a nurse in the triage dept @ Highland Hospital is tough, but fullfilling, so being 'on-call' is sometimes a part of my job. I had Sunday evening off, but then got called ito work. Microtel wouldn't refund or even let me reschedule another date, so I lost $120.00 Wheres the love ?

The first room they reserved for me, had a wet/musty smell. They gave me a new room, which had a body odor/food smell.

The first room they reserved for me, had a wet/musty smell. They gave me a new room, which had a body odor/food smell.

It was very safe and the staff was kind and attentive. The room was clean and cozy. We enjoyed our time there.

It was very safe and the staff was kind and attentive. The room was clean and cozy. We enjoyed our time there.

The staff were fantastic! They dealt with my concerns quickly and even followed up with me throughout my stay to make sure that everything was all good. The breakfast was decent and the cookies in the lobby were a nice touch. The hotel itself does need some upgrades, but it was clean and again the staff were awesome and so friendly. Thank you to everyone who made our stay a pleasant one. Will definitely go back to this hotel if ever in the area again.

The staff were fantastic! They dealt with my concerns quickly and even followed up with me throughout my stay to make sure that everything was all good. The breakfast was decent and the cookies in the lobby were a nice touch. The hotel itself does need some upgrades, but it was clean and again the staff were awesome and so friendly. Thank you to everyone who made our stay a pleasant one. Will definitely go back to this hotel if ever in the area again.

We had a nice one night stay. Staff were friendly and the room was clean. Breakfast was mediocre. The juice machine was out of order. The elevator was a little shaky but since there’s only 2 floors, we used the stairs. Check-in & check-out was easy and quick. I would choose this hotel again if I was to visit the area again.

We had a nice one night stay. Staff were friendly and the room was clean. Breakfast was mediocre. The juice machine was out of order. The elevator was a little shaky but since there’s only 2 floors, we used the stairs. Check-in & check-out was easy and quick. I would choose this hotel again if I was to visit the area again.

It was excellent. The staff were all so friendly and helpful- especially Brittany. We needed a crib and the staff went out of their way to make sure we had one. Would 100% recommend.

It was excellent. The staff were all so friendly and helpful- especially Brittany. We needed a crib and the staff went out of their way to make sure we had one. Would 100% recommend.

Great stay, room was upgraded because of faulty shower curtain rail that was broken. Very pleased with customer service to remedy the situation for my 2 night stay.

This is a safe and quiet hotel.

This is a safe and quiet hotel.

Love the hotel and location. We stay here every time we visit. My only comllaint would be the last 2 times we stayed its very evident someone is smoking pot in there. 2nd floor both times. Also one door goung out doesnt close all the way. Staff is amazing!

Love the hotel and location. We stay here every time we visit. My only comllaint would be the last 2 times we stayed its very evident someone is smoking pot in there. 2nd floor both times. Also one door goung out doesnt close all the way. Staff is amazing!

Clean

Clean

The room was expansive and well laid out with a very large bathroom with a multiple shower combo. The blow dryer in the bathroom had been pulled out of the wall by a prior guest trying to pull the extension cord! the front desk was advised to repair it to avoid a electrical problem. It would have been nice to have more vanity space adjacent to the sink. Wooden shelve is a bit tacky for the nice sized bathroom.

The room was expansive and well laid out with a very large bathroom with a multiple shower combo. The blow dryer in the bathroom had been pulled out of the wall by a prior guest trying to pull the extension cord! the front desk was advised to repair it to avoid a electrical problem. It would have been nice to have more vanity space adjacent to the sink. Wooden shelve is a bit tacky for the nice sized bathroom.

Room contained mini fridge, microwave, iron, hair dryer, coffee maker and television; a neatly made bed with an adequate number of pillows and a couch with a pull-out bed. The couch contained a multitude of stains and dog/cat hair; the two bar stools had white stains on them and dust on all all wooden legs. The workout/weight room was nice as it contained multiple treadmills and elliptical machines, dumbbell weights (from 5 lbs. to 50 lbs.) and yoga mats; yet, again the garbage can lacked a garbage bag, towels and sanitary wipes were not re-stocked, the TV did not turn on and the elliptical machines were not functioning. The hotel room and its bathroom smelled and contained visible mold/mildew. The bathroom, inclusive of sink, toilet, counters, light fixtures, shower and tub were filthy (i.e., thick layers of dust, black/brown mold, dirt, hair, etc.). The air conditioning unit was dangerously saturated with dust, which was verbally reported to the 'front desk manager' where I showed her photos due to my concerns that it posed a health & safety and/or fire hazard. Both filters had thick layers and clumps of dust; the coils also had dust, dirt and debris to such an extent that it was clear that the area was not dusted/cleaned for weeks, if not months. The complimentary breakfast was a nice amenity. When the front desk manager was informed of the room's condition (including photos) her response was simply, "thank you for letting me know;" no remedy offered :/.