Nice

Nice

This pool in the picture does not belong to that hotel. It goes to some other property. They do not offer free shuttle rides like advertised. We has very vague communication since they don't like to answer the phone and they told use to take a taxi. The room in the picture was actually a room that seemed very dated. They were no where near a beach you had to walk a few blocks and there was construction around the property. The bathroom was small and it looked old and danty. The pool was small and looked very mediocre. I was not happy and went to another hotel. The manager at the hotel tried to offer me another room but she wasn't understanding the services weren't met and that nothing from the advertisement is what it seems. They didn't have air conditioning as well. I was not impressed.

This pool in the picture does not belong to that hotel. It goes to some other property. They do not offer free shuttle rides like advertised. We has very vague communication since they don't like to answer the phone and they told use to take a taxi. The room in the picture was actually a room that seemed very dated. They were no where near a beach you had to walk a few blocks and there was construction around the property. The bathroom was small and it looked old and danty. The pool was small and looked very mediocre. I was not happy and went to another hotel. The manager at the hotel tried to offer me another room but she wasn't understanding the services weren't met and that nothing from the advertisement is what it seems. They didn't have air conditioning as well. I was not impressed.

Kindness

Kindness

Very nice place and good location, close to the beach, shopping, tour station

Very nice place and good location, close to the beach, shopping, tour station

Refrigerator was stained and disgusting. They had no hot water. They had no washcloths even when I called the desk. Breakfast was late so I didn’t get to eat before I left for the airport. This is ABSOLUTELY NOT a four star property. The view from my balcony was a slither of ocean in the distance. The rest of what I could see was open construction right underneath me and the side of me. No one has cleaned the ceramic tile on the balcony in a looooooooong time. Even the light switches had grime on them. I would not recommend this property if you have ANY standards.

Refrigerator was stained and disgusting. They had no hot water. They had no washcloths even when I called the desk. Breakfast was late so I didn’t get to eat before I left for the airport. This is ABSOLUTELY NOT a four star property. The view from my balcony was a slither of ocean in the distance. The rest of what I could see was open construction right underneath me and the side of me. No one has cleaned the ceramic tile on the balcony in a looooooooong time. Even the light switches had grime on them. I would not recommend this property if you have ANY standards.

Great hotel in a very convenient location to the beach and docks. All inclusive except the mini fridge in the room. Staff were very friendly and helpful.

Great hotel in a very convenient location to the beach and docks. All inclusive except the mini fridge in the room. Staff were very friendly and helpful.

They treat the tourists like royalties

Really nice people. Food was great and they also have really nice entertainment

The service from the staff is excellent. They take the time to talk to you and some even speak English. My room had an amazing view! The only thing I didnt like and they seem to be aware of the issue: the windows rattle and you can hear the wind. I stuck some cardboard in the windows and that eliminated the noise. The food was excellent!! Dont take any items from the minibar, its not included and you will pay quadruple!!

Do not stay at this hotel. This was not a 3.5 star experience. We booked 4 nights and quickly realized after check-in that the hotel was entirely occupied by hundreds of 15-year old girls for a school trip. The result was overwhelming—the pool was taken over by them and each night we had to endure girls screaming and slamming doors outside of our room until 3:00am. The hotel is old construction and the doors/windows don’t protect from any noise in the hallways nor outside on the street. Basically, we didn’t get any sleep for three days. We weren’t told in advance of the circumstances, nor did they seem overly concerned with our horrible experience. When we couldn’t take it anymore, and we finally told the front desk that we had to change hotels because of the noise, the front desk staff informed us that the “manager in Bogota” refused to issue us a refund for the last night’s stay (which we weren’t using). In addition to not being able sleep, there was a cockroach in our room, the WiFi sucked and the breakfast was basic at best. While the staff was fine and the location convenient, I would advise you to avoid this hotel, as it’s not worth the price and there are other/much better options; we moved next door to the brand new "Samawi" hotel, for the exact same nightly cost, and it was heads above Arena Blanca.

Do not stay at this hotel. This was not a 3.5 star experience. We booked 4 nights and quickly realized after check-in that the hotel was entirely occupied by hundreds of 15-year old girls for a school trip. The result was overwhelming—the pool was taken over by them and each night we had to endure girls screaming and slamming doors outside of our room until 3:00am. The hotel is old construction and the doors/windows don’t protect from any noise in the hallways nor outside on the street. Basically, we didn’t get any sleep for three days. We weren’t told in advance of the circumstances, nor did they seem overly concerned with our horrible experience. When we couldn’t take it anymore, and we finally told the front desk that we had to change hotels because of the noise, the front desk staff informed us that the “manager in Bogota” refused to issue us a refund for the last night’s stay (which we weren’t using). In addition to not being able sleep, there was a cockroach in our room, the WiFi sucked and the breakfast was basic at best. While the staff was fine and the location convenient, I would advise you to avoid this hotel, as it’s not worth the price and there are other/much better options; we moved next door to the brand new "Samawi" hotel, for the exact same nightly cost, and it was heads above Arena Blanca.

Good selection

Good selection

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst.わ

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst. It is not worth the price.

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst.わ

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst. It is not worth the price.

Hotel is slightly overpriced! When I booked the the hotel it stated we would have a massage included in our all inclusive, we arrived Sunday am and there were no appointments until Tuesday night, by then we had checked out! The hotel advertised nightly shows and there were none! There were kids parties on both days we were there and the pool was dirty with food and what looked like streamers. The food was probably what made our stay worth it! There was a variety at all meals, drinks were decent and the location was convenient as you can walk to the beach and the city center! Rooms were clean and beds were comfortable! There is no good view as the surroundings are either in ruins or a construction sight! It is noisy in the neighborhood but that did not bother us! Staff was friendly!

Hotel is slightly overpriced! When I booked the the hotel it stated we would have a massage included in our all inclusive, we arrived Sunday am and there were no appointments until Tuesday night, by then we had checked out! The hotel advertised nightly shows and there were none! There were kids parties on both days we were there and the pool was dirty with food and what looked like streamers. The food was probably what made our stay worth it! There was a variety at all meals, drinks were decent and the location was convenient as you can walk to the beach and the city center! Rooms were clean and beds were comfortable! There is no good view as the surroundings are either in ruins or a construction sight! It is noisy in the neighborhood but that did not bother us! Staff was friendly!

Wifi didn't work at all ... connectivity was almost non existent in the room but the real problem was that even where there was connectivity the actual internet never worked once for me not like it was really slow like it does not load anything. Effectively the hotel has no internet but has wifi routers 😏

Wifi didn't work at all ... connectivity was almost non existent in the room but the real problem was that even where there was connectivity the actual internet never worked once for me not like it was really slow like it does not load anything. Effectively the hotel has no internet but has wifi routers 😏

I only give this hotel 5 starts so that they put my review in the front page! DO NOT VISIT THIS PLACE!!! WENT HERE FOR MY NIECES SWEET 16 AND A FAMILY REUNION, EXTREMLY HORRIBLE, THE HOTEL LOOKS NOTHING LIKE THE PICTURES, IS OLD AND DIRTY, THE STUFF IN THE BUFFET AREA THEY ARE REALLY NICE BUT THE FOOD IS AVERAGE NOTHING SPECIAL, BREAKFAST IS THE SAME WVERY MORNING, THERE IS CONSTRUCTION EVERY WHERE YOU LOOK! IS FAR AWAY FROM THE BEACH, THEY ARE NOT WILLING TO MAKE ACCOMODATIONS FOR YOU OR MAKE YOU FEEL WELCOME!! YOU HAVE TO GET THE CHAIRS AND TOWELS IN A DIFERENT HOTEL WHEN YOU GO TO THE BEACH, NO UMBRELLAS ARE GIVEN EITHER, YOU HAVE TO RETURN EVWRYTHING BY 5:30 OR THEY CHARGE YOU AN EXTRA FEE. CANT SWINM IN THE POOL AFTER 6PM AND THE FLOOR IS ALWASY WET AND SLIPERY. I EXPECTED MORE FOR THE PRICE, ABSOLUTLY NOT WORTH IT RUIN OUR WHOLE VACATION!

I only give this hotel 5 starts so that they put my review in the front page! DO NOT VISIT THIS PLACE!!! WENT HERE FOR MY NIECES SWEET 16 AND A FAMILY REUNION, EXTREMLY HORRIBLE, THE HOTEL LOOKS NOTHING LIKE THE PICTURES, IS OLD AND DIRTY, THE STUFF IN THE BUFFET AREA THEY ARE REALLY NICE BUT THE FOOD IS AVERAGE NOTHING SPECIAL, BREAKFAST IS THE SAME WVERY MORNING, THERE IS CONSTRUCTION EVERY WHERE YOU LOOK! IS FAR AWAY FROM THE BEACH, THEY ARE NOT WILLING TO MAKE ACCOMODATIONS FOR YOU OR MAKE YOU FEEL WELCOME!! YOU HAVE TO GET THE CHAIRS AND TOWELS IN A DIFERENT HOTEL WHEN YOU GO TO THE BEACH, NO UMBRELLAS ARE GIVEN EITHER, YOU HAVE TO RETURN EVWRYTHING BY 5:30 OR THEY CHARGE YOU AN EXTRA FEE. CANT SWINM IN THE POOL AFTER 6PM AND THE FLOOR IS ALWASY WET AND SLIPERY. I EXPECTED MORE FOR THE PRICE, ABSOLUTLY NOT WORTH IT RUIN OUR WHOLE VACATION!

Convenient location. Pool area is nice but some construction during the day. Food is okay. There are lots of restaurants walking distance away, so depending on price difference between all inclusive or not, it might not be worth it. But breakfast was definitely good with a variety of things. Staff were nice but a little pushy trying to upsell on tours. Room was clean and comfortable but nothing outstanding.

Convenient location. Pool area is nice but some construction during the day. Food is okay. There are lots of restaurants walking distance away, so depending on price difference between all inclusive or not, it might not be worth it. But breakfast was definitely good with a variety of things. Staff were nice but a little pushy trying to upsell on tours. Room was clean and comfortable but nothing outstanding.

Good hotel for the price. Clean and comfortable.