We had a lovely stay . Lots of good food and helpful staff. The entertainment team were really good fun!

Very beautiful place to stay with fabulous variety of food options.

Very beautiful place to stay with fabulous variety of food options.

Lovely place to stay. Food options were varied but lots of repetition. Some parts of the room need some work but on the whole a very nice place. Easy to get into the main town a bus service just outside the hotel. Some staff unsure of how the transport system worked

Lovely place to stay. Food options were varied but lots of repetition. Some parts of the room need some work but on the whole a very nice place. Easy to get into the main town a bus service just outside the hotel. Some staff unsure of how the transport system worked

The hotel is very nice we had a good time. The pools are very clean and well maintained along with the hotel. The food is hit and miss depends what you like unfortantly the Italian resturant was open. The room we were in was a little dated the patio window didnt lock properly and kne of the bed side plugs didnt work which was annoying but thankfully i had a long enough extension cable with me. There is tea and coffee in the rooms but no milk you will need to get this from the cafe on site. Overall it was a plesant stay and we had a relaxing break. If you have kids its great as the water park looks amazing

The hotel is very nice we had a good time. The pools are very clean and well maintained along with the hotel. The food is hit and miss depends what you like unfortantly the Italian resturant was open. The room we were in was a little dated the patio window didnt lock properly and kne of the bed side plugs didnt work which was annoying but thankfully i had a long enough extension cable with me. There is tea and coffee in the rooms but no milk you will need to get this from the cafe on site. Overall it was a plesant stay and we had a relaxing break. If you have kids its great as the water park looks amazing

Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.

Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.

We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.

We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.

Very nice

Very nice

Excellent complexe !

Excellent complexe !

Amazing experience.

Amazing experience.

We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.

We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.

This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.

This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.

PROS: Entertainment Team was fantastic and arranged for Nightclub to be opened one night (out of season). Waiters at main restaurant were very friendly and attentive. Lots of pools to choose from CONS (shortened due to word count): Reception staff were rude and liars. We were not allowed to speak to Manager. 1) On check-in we were charged a resort fee although that was not detailed on our booking but we paid anyway. 2) Night before check-out we asked the only person on reception for late checkout and they said yes until 3pm at no charge. On checking out, were informed that there was a charge and person that said we could have was not authorised to give free late checkout. We asked to speak to manager but were told they were not onsite, reception said they spoke to manager but when they said they were calling, they just went to back and did not call (one person was watching them) and told they said we must pay. We were told the person meant we could use the facilities until 3pm, not stay in our room – that was absolutely not the case and another customer confirmed they had been told the same. Weren’t allowed to speak to Manager and basically held hostage as hotel security was told not to allow us to leave until we paid so we had no choice or miss our flight waiting for the elusive manager to turn up. Can’t believe a late checkout could be misunderstood – would have kept 1 room instead if they had been honest about charge. Truely believe it’s a money making scam.

Outstanding service started from the check-in . Greeted with Moroccan tea and cookies . The staff at the reception , at the pool , at the restaurants and the entertainment were all amazing . Everyone is smiling and doing their best to exceed the client expectations. Keep up the good job and the great team

Outstanding service started from the check-in . Greeted with Moroccan tea and cookies . The staff at the reception , at the pool , at the restaurants and the entertainment were all amazing . Everyone is smiling and doing their best to exceed the client expectations. Keep up the good job and the great team

Amazing stay as always

the team was super helpful they are very clean and friendly

Very nice hotel lots of fun . kids loved it the staff is awesome the chef nour alya9ine is amazing ,Amine the server was excellent and all other staff they were amazing you feel like you’re at home very nice hotel i would definitely recommend it to any one who wants to have a wonderful holiday. Thank you to all the staff.

We had a great time. All staff were awesome. Shoutout to Animation Team. Restaurant staff was very nice as well. The hotel is super clean and very safe. Looking forward coming back.

We had a great time. All staff were awesome. Shoutout to Animation Team. Restaurant staff was very nice as well. The hotel is super clean and very safe. Looking forward coming back.

Definitely would go back great place to stay very large with a lot of different pools only I would recommend is for the hotel to change its towels situation should give towels for the pool to it’s guest that’s staying at the hotel. But overall great place to go

None

Could have been cleaner and Electricals were not fixed and could be dangerous for children. Food was ok though