Claudia the manager is amazing. We had a little snafu with our reservations and she saved the day. Bryan tried his best as well. The lady at the coffee shop is fantastic as well.

When I booked, I booked a King room with a balcony which we got. Our room was very clean which is great. I was very displeased with the lack of details from hotels.com. I was unaware that I would be charged $27/ day for parking. I was unaware that there would be such a pricey deposit for "incidentals". Resort fees were not clearly spelled out. I knew they existed but not sure what they were. I was under the impression that I owed $1071 at the resort. They charged me $1675. Cable was not great in the room. When we were in there, there was not much to watch. Refrigerator was tiny (we try to buy food to keep so we do not have to eat out all the time). I think the most bizarre part was driving through (what appeared to be, and this absolutely NO disrespect) a very low income area with a heavy police presence. Overall, the resort was good. We had a shuttle to and from downtown which was great. Bed was comfortable and the resort itself was pretty quiet. They had a wedding night one and while we were not invited, we did enjoy their DJ. Haha.

When I booked, I booked a King room with a balcony which we got. Our room was very clean which is great. I was very displeased with the lack of details from hotels.com. I was unaware that I would be charged $27/ day for parking. I was unaware that there would be such a pricey deposit for "incidentals". Resort fees were not clearly spelled out. I knew they existed but not sure what they were. I was under the impression that I owed $1071 at the resort. They charged me $1675. Cable was not great in the room. When we were in there, there was not much to watch. Refrigerator was tiny (we try to buy food to keep so we do not have to eat out all the time). I think the most bizarre part was driving through (what appeared to be, and this absolutely NO disrespect) a very low income area with a heavy police presence. Overall, the resort was good. We had a shuttle to and from downtown which was great. Bed was comfortable and the resort itself was pretty quiet. They had a wedding night one and while we were not invited, we did enjoy their DJ. Haha.

Second time staying at this resort and it was excellent!

Second time staying at this resort and it was excellent!

Awesome place to stay!

Awesome place to stay!

We were very disappointed in our stay. After reading so many wonderful reviews my husband booked this resort to celebrate my 40th birthday. When we arrived to our room the first night, I noticed a very strong smell of mold/mildew. It was late so we went ahead and “ ignored” it until the following day. We went down to the front desk where they switched us rooms. We packed up our stuff and went to the new room where the smell was even worse! We had a full day planned with reservations on the water so we didn’t have time to switch rooms a 3rd time. In the 2nd room our refrigerator was broken, which ruined a nice birthday treat my husband had delivered , our TV appeared to have a cracked screen and our AC wasn’t regulating. We arrived back to our hotel late at night so we decided to tough it out and leave early the following day (6am because we couldn’t sleep) it was probably one of the worst resort rooms we have ever been to! Also be aware the area surrounding the resort is pretty sketchy. Lots of police activity near all the mobile home parks. We would not recommend staying here.

We were very disappointed in our stay. After reading so many wonderful reviews my husband booked this resort to celebrate my 40th birthday. When we arrived to our room the first night, I noticed a very strong smell of mold/mildew. It was late so we went ahead and “ ignored” it until the following day. We went down to the front desk where they switched us rooms. We packed up our stuff and went to the new room where the smell was even worse! We had a full day planned with reservations on the water so we didn’t have time to switch rooms a 3rd time. In the 2nd room our refrigerator was broken, which ruined a nice birthday treat my husband had delivered , our TV appeared to have a cracked screen and our AC wasn’t regulating. We arrived back to our hotel late at night so we decided to tough it out and leave early the following day (6am because we couldn’t sleep) it was probably one of the worst resort rooms we have ever been to! Also be aware the area surrounding the resort is pretty sketchy. Lots of police activity near all the mobile home parks. We would not recommend staying here.

The staff as soon as we pulled up everyone was amazing the view of the room check in with Sophia and area where u rent the bike Heather they where great me and my husband enjoyed everything

Good place to stay out side of DT Keywest.

A beautiful experience. Dining excellent. Easy access to boat rentals. Very friendly staff. Loved it!

No up front prices/inflated prices. Shuttles with no A/C. Shuttles only on the hour. Far from downtown. Nothing around to walk to. Limited menu. No beach/ocean swimming. Not worth the price. I’ve stayed in much nicer places for less. Terrible stay. Just nothing going on.

Wonderful Experience. Next time by boat.

Nice and peaceful location

Nice experience

The staff was amazing. They were great and fixed any issues I had

I took my first stand up paddling class with a wonderful instructor, Heather. She really took her time and did a great job on explaining everything in detail. Thank you for being patient with me😉 We only gave two stars for around the property strictly because walking outside of the resort isn’t pleasant. If you enjoy walking, jogging, or exploring the area outside the resort, you may find it not safe or pleasant. Use Google Earth for more details.

Do not care for the additional costs per day (parking and daily service fees). Also, the room descriptions were very loose when describing ‘ocean view.’

This is our third visit to key west and staying at oceans edge. We must like it or wouldn’t keep going back. Already planning to go back in November. We live the pools and the restaurant and the marina with all of the fishing boats.

AC was centrally controlled so we could not set it for the temperature we normally sleep in, that made the room hot!

AC was centrally controlled so we could not set it for the temperature we normally sleep in, that made the room hot!

Amazing outdoor pool with view on marina. Love the balcony in our room with view. Comfy room. Love the free 2h kayaks

Amazing outdoor pool with view on marina. Love the balcony in our room with view. Comfy room. Love the free 2h kayaks

Great hotel

Great hotel

Anela provided an excellent kyacking tour. Be sure to review bills carefully for errors and extra charges.

Anela provided an excellent kyacking tour. Be sure to review bills carefully for errors and extra charges.

The hotel itself was nice. There were lots of pools to choose from and the room had a lovely view. However, we were charged twice for the security deposit on arrival and when we questioned this no one could tell us why. There is also the unexpected parking fee at the end which is A LOT! The surrounding area was also not great.

At first the desk was going to charge us $40 per night for a room upgrade. We had to show the website booking to prove we were eligible for free upgrade.

The hotel itself was nice. There were lots of pools to choose from and the room had a lovely view. However, we were charged twice for the security deposit on arrival and when we questioned this no one could tell us why. There is also the unexpected parking fee at the end which is A LOT! The surrounding area was also not great.

Wonderfully located with ocean front