The building was a bit run down. Elevators were broken, pool was closed, signage was a bit confusing. Also, check-in was done through a video kiosk despite the human next to it.

It was a good stay but the bathroom was dirty and the towels would have hair on them but other than that, great space, nice room.

It was a good stay but the bathroom was dirty and the towels would have hair on them but other than that, great space, nice room.

The use of a video kiosks and the person on the other side was extremely difficult to understand and she was very rude.

The use of a video kiosks and the person on the other side was extremely difficult to understand and she was very rude.

Ice machine was broken, thin walls, complicated check in process using a video service, smelled musty,

Ice machine was broken, thin walls, complicated check in process using a video service, smelled musty,

Remote check in could not under stand person talking to me all ice machines broken elevator out of order just a horrible place

Remote check in could not under stand person talking to me all ice machines broken elevator out of order just a horrible place

This property should be shut down immediately!!! My sink fell in out of no where and you can tell it was just glued on, there elevator was out of order due to it being completely no working staff so you have to take the stairs which are a lot and I’m handicapped and have asthma and I had to use my inhaler, check in also took a hour because your speaking to someone threw a computer machine via video chat and they laugh at your frustrations extremely unprofessional and can’t really understand English that well, the show was also broken water wouldn’t even go down, and absolutely no Wi-Fi or phone signal is available, this was the absolute worst hotel I’ve ever stayed at and I’ll never do it again the pictures are just a illusion, this is a terrible hotel and they put their guest in horrible situations and don’t even care.

This property should be shut down immediately!!! My sink fell in out of no where and you can tell it was just glued on, there elevator was out of order due to it being completely no working staff so you have to take the stairs which are a lot and I’m handicapped and have asthma and I had to use my inhaler, check in also took a hour because your speaking to someone threw a computer machine via video chat and they laugh at your frustrations extremely unprofessional and can’t really understand English that well, the show was also broken water wouldn’t even go down, and absolutely no Wi-Fi or phone signal is available, this was the absolute worst hotel I’ve ever stayed at and I’ll never do it again the pictures are just a illusion, this is a terrible hotel and they put their guest in horrible situations and don’t even care.

It was horrible trying to understand the girl on the kiosk machine. The hotel was like a maze trying to figure out where the room was located. I do not recommend this hotel

It was horrible trying to understand the girl on the kiosk machine. The hotel was like a maze trying to figure out where the room was located. I do not recommend this hotel

Room was clean and had expected amenities. Check I was bizarre; zoom check in and check out and it was difficult to understand person.

Room was clean and had expected amenities. Check I was bizarre; zoom check in and check out and it was difficult to understand person.

Nothing

Nothing

The check in experience was bad and the room didn’t feel clean

The check in experience was bad and the room didn’t feel clean

The lobby was not staffed. There was a kiosk where you spoke through a zoom-like device to a rep. It was hard to communicate due to the echo from the lobby, so I couldn't really understand what she was asking. The pool and gym was closed off. I'm guessing it was due to the fact that no one was there. The rooms themselves were clean and freshly renovated. That was a pleasant surprise. Much nicer than expected.

The lobby was not staffed. There was a kiosk where you spoke through a zoom-like device to a rep. It was hard to communicate due to the echo from the lobby, so I couldn't really understand what she was asking. The pool and gym was closed off. I'm guessing it was due to the fact that no one was there. The rooms themselves were clean and freshly renovated. That was a pleasant surprise. Much nicer than expected.

Friendly, easy and safe!

Friendly, easy and safe!

Was an amazing experience/room was immaculate. Water for shower was little weird for temperature but otherwise was everything i could ask for. Very happy with it

All in all I was pleasantly surprised. We were in Rockford for a soccer tournament and all the hotels were full, so I found this motel had availability and got a room not expecting too much. The room was clean, spacious and updated (don’t be fooled by the exterior). I read reviews that the soundproofing wasn’t too good- but we didn’t hear anything and slept through the night. I never used a kiosk check in before, but it was easy to use. Upon check out I met the General Manager and he was vey nice, asking about my stay and wanted to know if there was anything they could improve. Like I said, I was pleasantly surprised- our biggest “want” was a clean room, and we had that!

All in all I was pleasantly surprised. We were in Rockford for a soccer tournament and all the hotels were full, so I found this motel had availability and got a room not expecting too much. The room was clean, spacious and updated (don’t be fooled by the exterior). I read reviews that the soundproofing wasn’t too good- but we didn’t hear anything and slept through the night. I never used a kiosk check in before, but it was easy to use. Upon check out I met the General Manager and he was vey nice, asking about my stay and wanted to know if there was anything they could improve. Like I said, I was pleasantly surprised- our biggest “want” was a clean room, and we had that!

Was an amazing experience/room was immaculate. Water for shower was little weird for temperature but otherwise was everything i could ask for. Very happy with it

Rooms were clean but you could smell the foods people were cooking in the hallways. It seemed more like an apartment. Beds were comfortable and building was not noisy.

Rooms were clean but you could smell the foods people were cooking in the hallways. It seemed more like an apartment. Beds were comfortable and building was not noisy.

Elevator didn’t work. Person checking you in was on a kiosk probably not even on site. Didn’t give direction where room was. Room did not look like picture. Room was ok it was clean. Hallway was not one door was barricaded. When heater turned on the room smelled. Hallway smelled. Could hear the rooms around me.

Elevator didn’t work. Person checking you in was on a kiosk probably not even on site. Didn’t give direction where room was. Room did not look like picture. Room was ok it was clean. Hallway was not one door was barricaded. When heater turned on the room smelled. Hallway smelled. Could hear the rooms around me.

Kiosk established for check-in with HUMAN backup. Challenging for a first time user. :( Room was spacious, clean and minimalistic (in a good way). Peace until 22:30 when a few "guests" seemed to be playing "The Anvil Chorus " with doors (?).