This hotel was well-located and a nice hotel to stay in. The staff named Nathan was knid and friendly.

I booked the hotel via Hotels.com the morning before our trip. I received a confirmation email immediately. 7 hours later, I received an email from the Operations Director at the Moxy titled "reservation unavailable" which contained the following: "We received your booking today - Thank you so much for considering Moxy Miami South Beach for your stay! We tried reaching you by phone but were not able to reach you. Unfortunately, at this time, we don’t have the KING Room you selected. We are happy to welcome you, we can secure a room- however it's only the BUNK BEDS Apologies for this glitch. Please call us Marriott Hotel Reservations: 1(888)236-2427 if you have any questions." I did not receive a voice mail and my call log confirmed no one "tried to call" before they DOWNGRADED my room due to their "glitch". I responded at first opportunity. When I had not received a reply the following morning, I called the number the Operations Manager provided to see if 1) why my room was downgraded instead of upgraded as a result of their "glitch" 2) if I still had a room at all when I arrived in two hours. They could see what had transpired and confirmed better rooms available. However, they were not able to change the reservation. That apparently can only be done at the hotel. They tried calling the front desk but could not get through. They sent them an email and suggested I try calling. After multiple attempts, someone finally answered and moved us to a queen room.

Overall, it was good. The staff was super friendly, but a bit overwhelmed. The lack of a closet in the room would have been a deal-breaker if I had known ahead of time. Ditto for no place to put clothes that can't be hung on a stupid rack. I don't like having to look at all of my clothes hanging there for my whole trip. That's just stupid. Also found out they only clean the room every 3 days. Would have liked to know that ahead of time. That also meant no clean towels unless I could hunt down a housekeeper. No ice machine anywhere. You have to go to the restaurant?? Also stupid. None of this ruined my vacation, but I probably won't go back or recommend this to anyone.

Overall, it was good. The staff was super friendly, but a bit overwhelmed. The lack of a closet in the room would have been a deal-breaker if I had known ahead of time. Ditto for no place to put clothes that can't be hung on a stupid rack. I don't like having to look at all of my clothes hanging there for my whole trip. That's just stupid. Also found out they only clean the room every 3 days. Would have liked to know that ahead of time. That also meant no clean towels unless I could hunt down a housekeeper. No ice machine anywhere. You have to go to the restaurant?? Also stupid. None of this ruined my vacation, but I probably won't go back or recommend this to anyone.

One of the major problems with our stay was simply how tight and small the rooms are. Our first night right after we checked in our shower was clogged and would not drain thankfully they had another room available to put us in. We noticed the areas around the bed were very filthy like they never get cleaned, we were disappointed to know that there wasn’t a shop open later in the day for essential item. Definitely will not stay here again as we traveled with multiple people. Not only was the room small but the mattresses are very uncomfortable as well. We booked this hotel with the expectation that they maintain the Marriott standards this is not the case.

One of the major problems with our stay was simply how tight and small the rooms are. Our first night right after we checked in our shower was clogged and would not drain thankfully they had another room available to put us in. We noticed the areas around the bed were very filthy like they never get cleaned, we were disappointed to know that there wasn’t a shop open later in the day for essential item. Definitely will not stay here again as we traveled with multiple people. Not only was the room small but the mattresses are very uncomfortable as well. We booked this hotel with the expectation that they maintain the Marriott standards this is not the case.

Great staff here. Everyone was eager to help. The rooms is small and no refrigerator but the hotel is beautiful. Pool are amazing

Great staff here. Everyone was eager to help. The rooms is small and no refrigerator but the hotel is beautiful. Pool are amazing