Disaster hotel. When we checked in we found our room in a complete mess. It wasn’t cleaned after the previous guests, there had been a party in the room and the beds were dirty. We tried to call the help line but it took 30 minutes to get in contact. After that we had to move to a different hotel in a worse location. The room there was not what we paid for. We were told that a manager would call us the day after check in about a refund but no one called and they haven’t answered our e-mail. Avoid this hotel and all Omena hotels.

I enjoyed staying at this hotel. It has a central location with access to restaurants, the city main plaza, and important cultural attraction such as the Cathedral and the river strip in case one life's to walk.

I enjoyed staying at this hotel. It has a central location with access to restaurants, the city main plaza, and important cultural attraction such as the Cathedral and the river strip in case one life's to walk.

Good place for one night in center of Turku.

Good place for one night in center of Turku.

Incorrect check-in instruction on the website. No way to check in when arriving unless calling them, which they charge you extra for. There is a telephone inside which you can't reach unless you already managed to get inside, it also does not work/just gives busy tone. They claim Hotels.com had not properly sent the information to them, but also spoke with another guest couple that had booked with another booking website with the same problem, and a third guest that simply said one has to call them. Took nearly 1 hour to check in due to this. Initially got a room that was not cleaned after the previous guest. Seems like the cleaning procedure relies on you putting up a "checked out" sign on the door. Again one has to pay extra to call them to point it out and get a clean room. The second room we got was towards the street and the street noises was very noticeable inside. As one can see in the pictures, the rooms does not have "queen size bed", it is 2 single beds that does not even have a common top mattress, or are even fastened together in some way. They easily slide apart. Armchairs in the room had what looked like exchangeable/washable fabric covers, but they still had a lot of stains. In general also not the best cleaned room. It was difficult to shower without getting most of the bathroom wet. Location was good though. Decent potential, horrible execution.

Incorrect check-in instruction on the website. No way to check in when arriving unless calling them, which they charge you extra for. There is a telephone inside which you can't reach unless you already managed to get inside, it also does not work/just gives busy tone. They claim Hotels.com had not properly sent the information to them, but also spoke with another guest couple that had booked with another booking website with the same problem, and a third guest that simply said one has to call them. Took nearly 1 hour to check in due to this. Initially got a room that was not cleaned after the previous guest. Seems like the cleaning procedure relies on you putting up a "checked out" sign on the door. Again one has to pay extra to call them to point it out and get a clean room. The second room we got was towards the street and the street noises was very noticeable inside. As one can see in the pictures, the rooms does not have "queen size bed", it is 2 single beds that does not even have a common top mattress, or are even fastened together in some way. They easily slide apart. Armchairs in the room had what looked like exchangeable/washable fabric covers, but they still had a lot of stains. In general also not the best cleaned room. It was difficult to shower without getting most of the bathroom wet. Location was good though. Decent potential, horrible execution.

Great place but would be better if they had a smoking area

Great place but would be better if they had a smoking area

Not good at all

Not good at all

Felt this had the basics and prefer the amenities offered here than your traditional hotel. Convenience stores are all walkable along with cafes for breakfast or other meals.

Felt this had the basics and prefer the amenities offered here than your traditional hotel. Convenience stores are all walkable along with cafes for breakfast or other meals.

Not used to self service. It’s nice to see some people when checking in. The room was spacious and the view from the window was lovely, especially the trees next to the room. Very quiet.

Not used to self service. It’s nice to see some people when checking in. The room was spacious and the view from the window was lovely, especially the trees next to the room. Very quiet.

Contactless check in was very efficient.

Contactless check in was very efficient.

We did not encounter any staff. Very clean and close to everything. Pillows on the bed were small and very flat could be bigger, bed was comfortable. There was the sound of water running in the ceiling by the bathroom all night, not loud enough to keep us awake thou.

We did not encounter any staff. Very clean and close to everything. Pillows on the bed were small and very flat could be bigger, bed was comfortable. There was the sound of water running in the ceiling by the bathroom all night, not loud enough to keep us awake thou.

I would happily stay here again.

I would happily stay here again.

Access with a code. No reception. Clean, modern, compact room with little fridge, microwave & water boiler. Absolutely ideal if you just need a place to sleep and little snack making abilities.

Access with a code. No reception. Clean, modern, compact room with little fridge, microwave & water boiler. Absolutely ideal if you just need a place to sleep and little snack making abilities.

Good location but no working A/C

Good location but no working A/C

Very nice rooms, clean spacious, well. We had booked two rooms, and received confirmation og room numbers. One of the rooms was changed afterwards, without informing us. So we spend a lot of time trying to open the door of the first room. We then had to pay, to get in touch with an employe who took a long time to figure out what had happen - And one have to pay for callling the service desk!!!! I would never stay there again.

Very nice rooms, clean spacious, well. We had booked two rooms, and received confirmation og room numbers. One of the rooms was changed afterwards, without informing us. So we spend a lot of time trying to open the door of the first room. We then had to pay, to get in touch with an employe who took a long time to figure out what had happen - And one have to pay for callling the service desk!!!! I would never stay there again.

Clean and great location!

Clean and great location!

we got a bit confused with the codes on entry and lift, but otherwise enjoyed our stay

we got a bit confused with the codes on entry and lift, but otherwise enjoyed our stay

Decent, downtown hotel, with no-person easy access.