Staff was responsive to help find my lost item after checkout. Very comfy bed, 2 toilets for convenience. Nice breakfast with a fair range of choice. Cleaning staff was really nice, too. However, the view of our room is not nice. Needs more sockets, especially near the bed. Should equip 4 of each items (cups, spoons...) for Family room. And a water dispenser, even shared one, would be more eco-friendly than bottled ones. Not a lot of restaurants within walking distance but some convenience stores will do. Hotel also allows food delivery service.

Avoid to go outside after 10 pm .

Avoid to go outside after 10 pm .

Affordable and excellent staff

Affordable and excellent staff

The hotel gave us an upgraded room for a family of 3 and a connecting room with the rest of our party. Service was good overall. Breakfast didn’t have too many variety but it did change everyday. Ac in the room wasn’t as strong even at the lowest setting. Location was within walking distance to good restaurants around the area

The hotel gave us an upgraded room for a family of 3 and a connecting room with the rest of our party. Service was good overall. Breakfast didn’t have too many variety but it did change everyday. Ac in the room wasn’t as strong even at the lowest setting. Location was within walking distance to good restaurants around the area

Generally awesome!! We’ll be back for sure

Generally awesome!! We’ll be back for sure

They celebrated my boyfriend's birthday with a lovely birthday cake and we loved it so much. Big thank you from Japan

They celebrated my boyfriend's birthday with a lovely birthday cake and we loved it so much. Big thank you from Japan

Our shower was so dirty that I felt like I was getting dirtier getting in. Needed a thorough scrub. What didn’t help was we had a non-slip mat down on the tiles but it wasn’t moved or cleaned the entire time we were there and it looks as though it was there and not thoroughly cleaned long before we arrived. They had no sign for guests to ask for new sheets/bedding and they weren’t changed until the day before we checked out and it was only done as specifically asked the housekeeping staff to do this. Floors in the room are sticky (I note that I saw they were swept each day) but I think the cleaning solution they used was making the floors sticky. At one point our aircon unit wasn’t working and we discovered this in the early hours of the morning. I called reception about it being off and rather than informing me that they could manually turn the aircon back on, they said “please wait a moment”; hung up, and didn’t call back. I called back again and the same. Then after waiting 10mins after the second call, I walked down to reception in my pyjamas to speak directly with someone. They finally said they’d have someone turn it back on for me - happened instantly. This happened again on another day and I asked again why they kept turning off the aircon. I finally got the response that it turns off when you remove the keycard from your room, and once removed, it needs to be switched back on by a technician - Strange. Noisy smokers in corridor every night.

Our shower was so dirty that I felt like I was getting dirtier getting in. Needed a thorough scrub. What didn’t help was we had a non-slip mat down on the tiles but it wasn’t moved or cleaned the entire time we were there and it looks as though it was there and not thoroughly cleaned long before we arrived. They had no sign for guests to ask for new sheets/bedding and they weren’t changed until the day before we checked out and it was only done as specifically asked the housekeeping staff to do this. Floors in the room are sticky (I note that I saw they were swept each day) but I think the cleaning solution they used was making the floors sticky. At one point our aircon unit wasn’t working and we discovered this in the early hours of the morning. I called reception about it being off and rather than informing me that they could manually turn the aircon back on, they said “please wait a moment”; hung up, and didn’t call back. I called back again and the same. Then after waiting 10mins after the second call, I walked down to reception in my pyjamas to speak directly with someone. They finally said they’d have someone turn it back on for me - happened instantly. This happened again on another day and I asked again why they kept turning off the aircon. I finally got the response that it turns off when you remove the keycard from your room, and once removed, it needs to be switched back on by a technician - Strange. Noisy smokers in corridor every night.

Excellent Staff and service with housekeeping almost everyday. The hotel had a great breakfast spread which helped a good start each day.

Excellent Staff and service with housekeeping almost everyday. The hotel had a great breakfast spread which helped a good start each day.

We took the family room and it was spacious! Staff were amazing. Our room was well serviced daily. We stayed for 9 days. We panicked at one point when we left our safe opened one day and only to realize it in the afternoon when we were out, we came back immediately and nothing was stolen! 5 stars! Only 1 small negative feedback: we requested to borrow 1 fork. It was chargeable at 20k even if we returned it. Why? I don’t get it.

We took the family room and it was spacious! Staff were amazing. Our room was well serviced daily. We stayed for 9 days. We panicked at one point when we left our safe opened one day and only to realize it in the afternoon when we were out, we came back immediately and nothing was stolen! 5 stars! Only 1 small negative feedback: we requested to borrow 1 fork. It was chargeable at 20k even if we returned it. Why? I don’t get it.

Great hotel, room decent size. The hotel has a great vibe and decor. Pool area wonderful with a tropical garden that is well maintained. The hotel is in an area with loads of local food options. Would definitely stay here again

Great hotel, room decent size. The hotel has a great vibe and decor. Pool area wonderful with a tropical garden that is well maintained. The hotel is in an area with loads of local food options. Would definitely stay here again

Beware of this property! On our visit to Indonesia, we have visited, Jakarta at the Wyndham Casablanca, 4 star and worth every penny, great place. We stayed in Jogjakarta, 4 star worth every penny, great place again. Not in the best area but exceptional service and nice clean rooms. And then we flew to Bali expecting another great place to stay, it looked great in the pictures and then we arrive to a seedy dark hotel. The rooms had a fowl odor like they were trying to cover up some other smell, there was mold and soap scum in the shower area and stains on the head board from god knows what. We stayed the night and checked out 3 days early for our 4 day reservation. The staff apologized and proceeded to tell us how all the hotels in Bali are like there's, they offered a different room but I told them if they are like that, then we don't want another room. I asked them to refund our payment for the 3 days that we did not stay and they said, (that is against company policy) So the long and the short of it is, we drove 20 minutes down the road and found a great room at the Holiday Inn Resort Tanjung Benoa, I highly recommend it, It was a great room for just a few dollars more a night. I'm from the U.S. and if your going to fly 20 hours to get somewhere, my advice is to really be careful, we bought a picture and we got burned. If you want a nice place to stay, stay away from this place.

Beware of this property! On our visit to Indonesia, we have visited, Jakarta at the Wyndham Casablanca, 4 star and worth every penny, great place. We stayed in Jogjakarta, 4 star worth every penny, great place again. Not in the best area but exceptional service and nice clean rooms. And then we flew to Bali expecting another great place to stay, it looked great in the pictures and then we arrive to a seedy dark hotel. The rooms had a fowl odor like they were trying to cover up some other smell, there was mold and soap scum in the shower area and stains on the head board from god knows what. We stayed the night and checked out 3 days early for our 4 day reservation. The staff apologized and proceeded to tell us how all the hotels in Bali are like there's, they offered a different room but I told them if they are like that, then we don't want another room. I asked them to refund our payment for the 3 days that we did not stay and they said, (that is against company policy) So the long and the short of it is, we drove 20 minutes down the road and found a great room at the Holiday Inn Resort Tanjung Benoa, I highly recommend it, It was a great room for just a few dollars more a night. I'm from the U.S. and if your going to fly 20 hours to get somewhere, my advice is to really be careful, we bought a picture and we got burned. If you want a nice place to stay, stay away from this place.

Overall good

The staff were friendly and very helpful. Pricing is all so important

Hotel staff were friendly and room was neat and tidy

Hotel staff were friendly and room was neat and tidy

The overall of this hotel was good. The room was clean, comfortable and spacious. The breakfast was good. Will come back again.

The overall of this hotel was good. The room was clean, comfortable and spacious. The breakfast was good. Will come back again.

Lovely modern hotel. Staff are very friendly and helpful. The staff that clean the rooms are amazing, our room was alway immaculate & if we ever left the Quiet sign on the door they’d call up and ask if we would like it cleaned when we went for dinner. Pool was nice, not massive but our kids loved it. Even though the hotel is on a busy road it’s set back and very peaceful. We had breakfast included in our room and although it wasn’t to our personal taste the Chef would always cook up eggs however we wanted them. Very good value for money. 20,000 30,000 IDR taxi to Seminyak beach and restaurants.

Lovely modern hotel. Staff are very friendly and helpful. The staff that clean the rooms are amazing, our room was alway immaculate & if we ever left the Quiet sign on the door they’d call up and ask if we would like it cleaned when we went for dinner. Pool was nice, not massive but our kids loved it. Even though the hotel is on a busy road it’s set back and very peaceful. We had breakfast included in our room and although it wasn’t to our personal taste the Chef would always cook up eggs however we wanted them. Very good value for money. 20,000 30,000 IDR taxi to Seminyak beach and restaurants.

This hotel is not user friendly. It is money minded. every thing chargeable. Morning breakfast chargeable, bath towel little bit dirty also chargeable, room water bottle also chargeable. It means every thing chargeable.

This hotel is not user friendly. It is money minded. every thing chargeable. Morning breakfast chargeable, bath towel little bit dirty also chargeable, room water bottle also chargeable. It means every thing chargeable.

A chain hotel that lots of tour groups use. The location is not convenient. You have to have a vehicle. Breakfast was ok. Rooms basic. Hotel hyped up as designer hotel. Fairly standard