The hotel and staff are great, but and this is my mistake I didn’t check if they serve breakfast and the don’t. I was woken up by a pump stating and 5.30 am and could not get back to sleep.

The hotel and staff are great, but and this is my mistake I didn’t check if they serve breakfast and the don’t. I was woken up by a pump stating and 5.30 am and could not get back to sleep.

Rooms were quite tired, and the shower was freezing cold. So cold that I couldn’t use it and had to wash in the sink. Staff perfectly pleasant and a really nice period building.

Rooms were quite tired, and the shower was freezing cold. So cold that I couldn’t use it and had to wash in the sink. Staff perfectly pleasant and a really nice period building.

Great stay and convenient for my work place

Nice older hotel, loved it. Great staff. Walkable to many destinations.

Nice older hotel, loved it. Great staff. Walkable to many destinations.

I have stayed here a number of times on business, the staff are always friendly!

About 9:30 google maps took us to the back side of Bankton house. We didn't see a place to park or get in so we called. We got a verizon message saying the number was unavailable. We backtracked and found small road signs leading the opposite direction. We parked at the hotel at 9:57, tried the door and knocked. No one answered. (Orbitz listed last check in as 10:00). We knocked several times, called a number on the door and received the same Verizon message. We called Orbitz. They tried all numbers they had, but got the same message. Finally after about an hour we debated just sleeping in the car, but were able to book another hotel and left. Next day Orbitz let us know the hotel manager "would allow us to stay the second night, but there would be no refund for the first night because we didn't show even though the manager had waited past midnight." Orbitz agreed, we had call them from the hotel at 10:10 asking what to do since no one was there. So we called, and got through to the manager. She claimed to have waited for us until 11:30 and said we could stay that night but once again no refund for the first night. We told her that was not true because we were there along with a car and van from 9:57 to 11:00 and no one answered the door or the phone. Things got heated after that and we told her to just cancel that nights stay. She responded "That was fine with her, she had already been paid, so it didn't matter." Check in changed to 8:00, but that won't fix poor management.

About 9:30 google maps took us to the back side of Bankton house. We didn't see a place to park or get in so we called. We got a verizon message saying the number was unavailable. We backtracked and found small road signs leading the opposite direction. We parked at the hotel at 9:57, tried the door and knocked. No one answered. (Orbitz listed last check in as 10:00). We knocked several times, called a number on the door and received the same Verizon message. We called Orbitz. They tried all numbers they had, but got the same message. Finally after about an hour we debated just sleeping in the car, but were able to book another hotel and left. Next day Orbitz let us know the hotel manager "would allow us to stay the second night, but there would be no refund for the first night because we didn't show even though the manager had waited past midnight." Orbitz agreed, we had call them from the hotel at 10:10 asking what to do since no one was there. So we called, and got through to the manager. She claimed to have waited for us until 11:30 and said we could stay that night but once again no refund for the first night. We told her that was not true because we were there along with a car and van from 9:57 to 11:00 and no one answered the door or the phone. Things got heated after that and we told her to just cancel that nights stay. She responded "That was fine with her, she had already been paid, so it didn't matter." Check in changed to 8:00, but that won't fix poor management.

Nice hotel, good staff. Parking is convenient; just sad that on Mondays the bar and restaurant are closed.

Nice hotel, good staff. Parking is convenient; just sad that on Mondays the bar and restaurant are closed.

Convenient location for business and station, very friendly staff!

Convenient location for business and station, very friendly staff!

Nice, clean and comfortable and very quiet.

Nice, clean and comfortable and very quiet.

Run down and tired, not even open on a Monday. And far too expensive!

I stayed in the little house behind the main hotel building. It was clean, quiet, and cozy, and the staff was friendly, attentive, and caring. My door warped a little during my stay, presumably due to the summer heat, and when I could no longer close it due to the warping, the staff was quick to have it repaired. The hotel is near the Livingston South train station, making it easy and convenient to travel to Edinburgh and Glasgow.

This hotel was really disappointing, there was a very limited breakfast, they didn't service the room until I asked, but more importantly the hotel is closed on a Monday! It may be suited to holiday makers, but NOT for business people.

Very comfortable hotel with nice staff lovely food.

Very comfortable hotel with nice staff lovely food.

We had a fantastic stay at Bankton House Hotel. The staff were incredibly friendly and accommodating ( we needed to drop bags off early), the room was spotless with a spacious en-suite and the breakfast delicious!

We had a fantastic stay at Bankton House Hotel. The staff were incredibly friendly and accommodating ( we needed to drop bags off early), the room was spotless with a spacious en-suite and the breakfast delicious!

Just what we needed. Pleasant stay, nice accommodation, nice staff.

The Cottage rooms are with a shared bathroom(between 3 rooms). The cost of an upgrade to a room with ensuite was given as £25pn & breakfast is an additional £9.95 if required, but can only be by appointment. No other information given at check in, or in the room. No welcome information on the area, reception, bar or meal times etc or even wifi codes. In room is just a list of rules that must be obeyed or risk a fine. The Cottage room whilst clean, I found damp, musty & cold.Mainly because there was so little heating to dry it out. The radiator was very lukewarm, after the first night I reported it and promised it would be fixed. However, on the 2nd night there was no heating at all- zero. The heating did come on at something like 4am but again, very lukewarm. I was so cold in the morning I did not take a shower. The wifi worked OK in the main hotel, but in the Cottages it took sometime before anyone could establish what the password was. The room key is a big clunky fob that says leave at reception, but reception is barely open and I was told to keep the key, given the fob size not very practical. Basically I found the decor, facilities and service very 1970s (dated). I don't know what the rooms are like in the main hotel, but I would be very wary of the cottage rooms, aside from the shared bathroom aspect, the access to them are a bit of a pain especially in the pouring rain. Whilst the hotel is only a few minutes from the train station, there is little else nearby.

The Cottage rooms are with a shared bathroom(between 3 rooms). The cost of an upgrade to a room with ensuite was given as £25pn & breakfast is an additional £9.95 if required, but can only be by appointment. No other information given at check in, or in the room. No welcome information on the area, reception, bar or meal times etc or even wifi codes. In room is just a list of rules that must be obeyed or risk a fine. The Cottage room whilst clean, I found damp, musty & cold.Mainly because there was so little heating to dry it out. The radiator was very lukewarm, after the first night I reported it and promised it would be fixed. However, on the 2nd night there was no heating at all- zero. The heating did come on at something like 4am but again, very lukewarm. I was so cold in the morning I did not take a shower. The wifi worked OK in the main hotel, but in the Cottages it took sometime before anyone could establish what the password was. The room key is a big clunky fob that says leave at reception, but reception is barely open and I was told to keep the key, given the fob size not very practical. Basically I found the decor, facilities and service very 1970s (dated). I don't know what the rooms are like in the main hotel, but I would be very wary of the cottage rooms, aside from the shared bathroom aspect, the access to them are a bit of a pain especially in the pouring rain. Whilst the hotel is only a few minutes from the train station, there is little else nearby.

Very, very friendly and helpful staff. A very comfortable and quiet room. I will definately stay again!!

Very, very friendly and helpful staff. A very comfortable and quiet room. I will definately stay again!!

Stayed in the single bed chalet in the garden, compact but had everything you need for a 1 night stay. Food in the bar at night and breakfast in the morning was very good and the service was efficient and friendly.

Stayed in the single bed chalet in the garden, compact but had everything you need for a 1 night stay. Food in the bar at night and breakfast in the morning was very good and the service was efficient and friendly.

The room was pretty small, and could use a coat of paint. The staff was friendly for the most part, but the rules were a little odd. No food or drink allowed in the rooms.

The room was pretty small, and could use a coat of paint. The staff was friendly for the most part, but the rules were a little odd. No food or drink allowed in the rooms.