A wonderful and relaxing experience!

A wonderful and relaxing experience!

Beautiful property very close to the train station. Incredible service and a fantastic traditional Japanese experience including the outfits

Beautiful property very close to the train station. Incredible service and a fantastic traditional Japanese experience including the outfits

We had such a lovely stay. Thank you so much! 😊

We had such a lovely stay. Thank you so much! 😊

The architecture and design of the property was very simple and clean and adapted well to its natural surroundings. The room with its bath in the balcony and the attention to details was amazing. The food at the restaurant was a bit bland and could be better. The service was great but the staff need a bit more experience in telling its story of the food and dishes. The times were also a bit inflexible despite being relatively empty. Nevertheless, it was a good time. The guest lounge was also very good but closed way too early - especially if you wanted to spend some time after dinner. The open-air vista bath was absolutely fantastic, especially at night. It had all the necessary amenities and was luxurious. I went for both nights, but found it strange that a lady worker kept visiting the men's bath to clean and refresh. Overall, a great experience with a luxury feel.

The architecture and design of the property was very simple and clean and adapted well to its natural surroundings. The room with its bath in the balcony and the attention to details was amazing. The food at the restaurant was a bit bland and could be better. The service was great but the staff need a bit more experience in telling its story of the food and dishes. The times were also a bit inflexible despite being relatively empty. Nevertheless, it was a good time. The guest lounge was also very good but closed way too early - especially if you wanted to spend some time after dinner. The open-air vista bath was absolutely fantastic, especially at night. It had all the necessary amenities and was luxurious. I went for both nights, but found it strange that a lady worker kept visiting the men's bath to clean and refresh. Overall, a great experience with a luxury feel.

Quite simply the nicest hotel I have ever stayed in. The service was impeccable and everything was spotlessly clean.This felt like a holiday within a holiday. My only regret is that we could not stay there longer.

Quite simply the nicest hotel I have ever stayed in. The service was impeccable and everything was spotlessly clean.This felt like a holiday within a holiday. My only regret is that we could not stay there longer.

Service at the hotel was amazing. Very traditional Japanese hotel. Comfortable beds and bedding great shower. We used taxi to get in and out and spend 1 night only. Our dinner at the Western restaurant ( grill ) was 10 stars. So amazing - expertise , food , service - all Worth it. We had western breakfast. We used bath on the balcony and it was spectacular. I can't recommend this hotel high enough. We also wore kimono all over and to dinner and that too was fun !

Service at the hotel was amazing. Very traditional Japanese hotel. Comfortable beds and bedding great shower. We used taxi to get in and out and spend 1 night only. Our dinner at the Western restaurant ( grill ) was 10 stars. So amazing - expertise , food , service - all Worth it. We had western breakfast. We used bath on the balcony and it was spectacular. I can't recommend this hotel high enough. We also wore kimono all over and to dinner and that too was fun !

We had a lovely room with a private onsen. There's nothing quite like waking early and walking from your bed to a warm bath on a terrace with a stunning view. Easy walk to the cable car and ropeway to enjoy views of Mt Fuji, Lake Ashinoko and the steaming caldera.

We had a lovely room with a private onsen. There's nothing quite like waking early and walking from your bed to a warm bath on a terrace with a stunning view. Easy walk to the cable car and ropeway to enjoy views of Mt Fuji, Lake Ashinoko and the steaming caldera.

Nice but way overpriced and full of kids who stay for free - hotel should not allow kids

Nice but way overpriced and full of kids who stay for free - hotel should not allow kids

Absolutely beautiful property with excellent service and well-trained staff. Fully recommend booking a room with a private onsen for a luxurious experience.

Absolutely beautiful property with excellent service and well-trained staff. Fully recommend booking a room with a private onsen for a luxurious experience.

Excellent experience of the hot springs in Hakone

Excellent experience of the hot springs in Hakone

Great staff, excellent snack/wine cafe, amazing breakfast/dinner

Great staff, excellent snack/wine cafe, amazing breakfast/dinner

This is a beautiful, newish property. Pros: - Comfortable stylish lounge for all guests with free snacks and drinks (including a wide selection of wine, beer, spirits, and soft drinks) all day - Beautiful lobby and common areas - Professional and attentive staff - Located 5 minutes walk from the Gora train station so very convenient Cons: - The price was very high - The food was sub par in general and compared to other ryokans in Hakone (the western breakfast was much better than the Japanese dinner) - The style and view from the public onsen was not great despite facing the mountains (e.g. you could see a large factory, and the view of the trees was blocked when you were sitting in the onsen) Overall I would choose another ryoken next time I visit Hakone

This is a beautiful, newish property. Pros: - Comfortable stylish lounge for all guests with free snacks and drinks (including a wide selection of wine, beer, spirits, and soft drinks) all day - Beautiful lobby and common areas - Professional and attentive staff - Located 5 minutes walk from the Gora train station so very convenient Cons: - The price was very high - The food was sub par in general and compared to other ryokans in Hakone (the western breakfast was much better than the Japanese dinner) - The style and view from the public onsen was not great despite facing the mountains (e.g. you could see a large factory, and the view of the trees was blocked when you were sitting in the onsen) Overall I would choose another ryoken next time I visit Hakone

Hotel stay was a great experience! Staff were friendly and helpful and courteous. I would not include the meals as they were not authentic Japanese food and could be better quality as an experience. Hotel was very nice and very enjoyable stay.

Hotel stay was a great experience! Staff were friendly and helpful and courteous. I would not include the meals as they were not authentic Japanese food and could be better quality as an experience. Hotel was very nice and very enjoyable stay.

Spent 2 nights here with 2 friends on a girls’ trip after several days in Tokyo. It was superb! Room was spacious, stylish, and well-equipped. We made good use of the private osana with a beautiful Mountain View. Western breakfast and fixed price Teppanyaki dinner were both delicious. We especially enjoyed and took advantage of the variety of private bath options. Great guest lounge with food and beverage, as well super relaxing stay all around!!

Spent 2 nights here with 2 friends on a girls’ trip after several days in Tokyo. It was superb! Room was spacious, stylish, and well-equipped. We made good use of the private osana with a beautiful Mountain View. Western breakfast and fixed price Teppanyaki dinner were both delicious. We especially enjoyed and took advantage of the variety of private bath options. Great guest lounge with food and beverage, as well super relaxing stay all around!!

Everything about this hotel was great. I’d definitely recommend it.

Everything about this hotel was great. I’d definitely recommend it.

One of my best Hakone Experience. Close to Gora Station.

One of my best Hakone Experience. Close to Gora Station.