TU elevators were not Operating up to par and the waits were extremely long. We also Never given an upgrade option. Otherwise we enjoy the location and stay.

What a beautiful hotel! It was our first time in Chicago and boy this hotel was perfect!!

Only one working elevator, had to wait in line. Next morning, no elevators were working, only the service elevator.

Our room 717 was so uncomfortably hot we couldn’t sleep. Mind you we didn’t ask for service we just dealt with it so they maybe could have done something. Thermostat was all the way down to 65 and fan on high and we slept with cold towels on us and still couldn’t sleep. This room had drywall mud in the bathroom but overall the room was clean. The rooftop is amazing and food was excellent. Could have sworn the site mentioned a hot tub and when we got there there was not one.

Waited for valet about 20 minutes all the while calling the hotel to speak to a live person to avoid having to leave the car unattended parked illegally on a narrow street. Finally I front desk answered and said to be patient valet was busy and he should be there soon. 15 more minutes went by and I just went in. Only to be told after checking in that valet was no longer taking cars and to try next door at hotel Felix who told me the same thing ! Then was told we could walk a couple blocks to a garage and walk over. Hubby recovering from leg injury so that option was out. So Valeria at the Godfrey thankfully cancelled our stay and we just drove the hour home and told me to reach out to hotels.com for a refund which they would grant given tonight’s crazy circumstances . Hotels.com is still working this out since when they called the hotel Valeria wasn’t available and there were no notes left behind for the staff and manager to work this out. So now we are getting the run around from the Godfrey as hotels.com is working on my behalf to get this refund granted. So beware if you aren’t checking in right at 4pm there is a huge chance this hotel may run out valet spots for your vehicle. I can’t imagine if we would’ve had our small kids with us and couldn’t drive home.

The window to look outside had a huge beam running diagonally across it. Couldn’t look outside. The bathroom window, which was behind another beam, didn’t allow us to look outside and there was no covering on it. The closet only had a handful of hangers and no dresser to put the rest of our close. We had to live out of our suitcases. The tv channel selection sucked and it had no smart tv. To say I was disappointed is an understatement.

The hotel is conveniently located. It has the basic necessities but there is no bellhop for luggage.

The hotel is conveniently located. It has the basic necessities but there is no bellhop for luggage.