Short stay.

Short stay.

Hotel was basic but ok. Had an issue checking in, luckily a colleague had id and a bank card as I don’t travel with either, just Apple Pay. Maybe send an email before hand to say that they’re needed or no check in. Also instead of a hold on my card, the payment was taken the day before but the receptionist told me it was a hold/pending payment but it was not, so my colleague and I had both paid for both rooms and we were lied to. My money was refunded 2 days later.

Hotel was basic but ok. Had an issue checking in, luckily a colleague had id and a bank card as I don’t travel with either, just Apple Pay. Maybe send an email before hand to say that they’re needed or no check in. Also instead of a hold on my card, the payment was taken the day before but the receptionist told me it was a hold/pending payment but it was not, so my colleague and I had both paid for both rooms and we were lied to. My money was refunded 2 days later.

Room and bed sorted

Room and bed sorted

The property was good, did what it said on the tin and met our needs well. The big issue I have was a that we chose ‘pay at the property when booking’ we were only staying one night but the payment was taken 5 days before our stay. This is obviously their policy and I know it was a pre-authorisation and will credit back I to my account within a week but that was the entire cost of the stay. The hotel should either not offer pay at property for one night stays (as I at this time have 2 debits on my bank account t until the pre-auth is returned) or you should do a £0.00 check (which you can do and would prove card is valid). Apart from that as I have said was a good hotel and nights stay.

The property was good, did what it said on the tin and met our needs well. The big issue I have was a that we chose ‘pay at the property when booking’ we were only staying one night but the payment was taken 5 days before our stay. This is obviously their policy and I know it was a pre-authorisation and will credit back I to my account within a week but that was the entire cost of the stay. The hotel should either not offer pay at property for one night stays (as I at this time have 2 debits on my bank account t until the pre-auth is returned) or you should do a £0.00 check (which you can do and would prove card is valid). Apart from that as I have said was a good hotel and nights stay.

It was good overall.

It was good overall.

Disappointing. Rooms are noisy and very small and stuffy. There is no space to walk on the room. Hotel services are poor, rude staff and poor breakfast.

Disappointing. Rooms are noisy and very small and stuffy. There is no space to walk on the room. Hotel services are poor, rude staff and poor breakfast.

Room ok , breakfast was poor, Poor variety, poor quality. Could be so much better

Room ok , breakfast was poor, Poor variety, poor quality. Could be so much better

The staff were so lovely and helpful. Couldn’t ask for better people. Breakfast is as fab especially the freshly made Waffle! Unbelievable! Air conditioning- wasn’t great. Information sheet might be useful in room.

The staff were so lovely and helpful. Couldn’t ask for better people. Breakfast is as fab especially the freshly made Waffle! Unbelievable! Air conditioning- wasn’t great. Information sheet might be useful in room.

Good service - staff very friendly - room small but perfectly adequate- price good for the services and accommodation offered

Good service - staff very friendly - room small but perfectly adequate- price good for the services and accommodation offered

An average place

Pleasant stay , good breakfast with great choices & very friendly staff

Pleasant stay , good breakfast with great choices & very friendly staff

An average place

I was moved from room to room and the room lack facilities

I was moved from room to room and the room lack facilities

Was short but great

Was short but great

Room a bit narrow. No shower caps. But clean and good enough for a short stay.

Room a bit narrow. No shower caps. But clean and good enough for a short stay.

Just really underwhelmed tbh. Stayed here before 3 times never had such a rubbish small room with frankly dated and basic tv channels. Won't bother again if i want dated i can go round the corner to the lanardo or small the ibis and both cheaper

Just really underwhelmed tbh. Stayed here before 3 times never had such a rubbish small room with frankly dated and basic tv channels. Won't bother again if i want dated i can go round the corner to the lanardo or small the ibis and both cheaper

Convenient and comfortable

The staff here was tremendous. We had a problem with our original room. They were courteous and efficient in moving us to another room. The only negative was the comfort of the bed, which I think just needs updating.