Review of La Casa Marina - Select I recently stayed at La Casa Marina - Select, and while there were a few positive aspects, my experience overall left much to be desired. Positives: The hotel’s cleanliness stood out. Both the rooms and public spaces were well-maintained, and the overall atmosphere was peaceful. Additionally, the beach was a highlight—clean, serene, and perfect for relaxation without the typical crowds. Negatives: Unfortunately, there were several disappointing aspects. First, the check-in process was poorly managed. Despite our reservation request for two rooms close by, this was not accommodated, which was frustrating. The food was another letdown—it lacked variety and became repetitive quickly, offering little to look forward to at mealtime. One of the most frustrating experiences was with the housekeeping team. They would knock once and immediately enter without waiting for a response, which felt intrusive and uncomfortable. Adding to the inconvenience, the phone in the room didn’t work, meaning any request or communication with the front desk required physically walking there or using WhatsApp, where responses were slow at best. Overall, I’ve had much better service, food, and entertainment at other resorts in Puerto Plata. Compared to those experiences, La Casa Marina - Select in Sosúa did not meet my expectations and was not worth the price. Unfortunately, I wouldn’t recommend staying here and likely won’t return.

Little smell in the room at arriving, like humid

Little smell in the room at arriving, like humid

Dining service at Italian restaurant extremely poor. A/C in room was never fixed. Room was too hot. Service was overall mediocre. Excluding some staff like Francheska and William al carte restaurant that were exceptional but apart from that nothing special. Spent a terrible birthday

I stay at the premium side. The service is excellent there. I would never stay at the other side. The service is less than awful there

Was good

The hotel was wonderful! All of the staff members were incredibly attentive, especially ‘Francis’ at the select customer service counter. We bombarded him with questions every time we passed by, and he never once showed any frustration. The hotel was so large that even after three nights, we got lost daily and couldn’t find the entrance! We’d laugh and end up going back to Francis for directions. The buffet had plenty of good food with a wide variety of options. The bartenders at the select pool were friendly and even smiled when they saw us wandering around in circles trying to find our way. Overall, we were 100% happy with our stay and will definitely return!

The hotel was wonderful! All of the staff members were incredibly attentive, especially ‘Francis’ at the select customer service counter. We bombarded him with questions every time we passed by, and he never once showed any frustration. The hotel was so large that even after three nights, we got lost daily and couldn’t find the entrance! We’d laugh and end up going back to Francis for directions. The buffet had plenty of good food with a wide variety of options. The bartenders at the select pool were friendly and even smiled when they saw us wandering around in circles trying to find our way. Overall, we were 100% happy with our stay and will definitely return!