Three of us arrived on a hot August day. I checked in in the warm lobby and went up to my room, which was swelteringly hot (~30C/85F) and humid. I waited for the room to start to cool, and after 45 minutes headed down to the front desk. There the kind attendant explained to me that the hotel doesn’t have AC, it has a geothermal cooling system that doesn’t work well in hot weather. He offered that I could open a window (was actually hotter outside) or he could send a “cooler” to the room (which he described as having ice and fan). When I expressed skepticism regarding these options he moved me to a room that was street side and not directly sun exposed. This was a few degrees cooler, but still sweltering. We went to dinner, and I discovered my companions were experiencing the same issue. When we returned our rooms were still sweltering so we checked out and went to a different hotel. Unfortunately it was non-refundable at that point so the entire reservation was a sunk cost. Possible the hotel is competent when not hit outside. But I considered it completely uninhabitable on a hot day outside.

Three of us arrived on a hot August day. I checked in in the warm lobby and went up to my room, which was swelteringly hot (~30C/85F) and humid. I waited for the room to start to cool, and after 45 minutes headed down to the front desk. There the kind attendant explained to me that the hotel doesn’t have AC, it has a geothermal cooling system that doesn’t work well in hot weather. He offered that I could open a window (was actually hotter outside) or he could send a “cooler” to the room (which he described as having ice and fan). When I expressed skepticism regarding these options he moved me to a room that was street side and not directly sun exposed. This was a few degrees cooler, but still sweltering. We went to dinner, and I discovered my companions were experiencing the same issue. When we returned our rooms were still sweltering so we checked out and went to a different hotel. Unfortunately it was non-refundable at that point so the entire reservation was a sunk cost. Possible the hotel is competent when not hit outside. But I considered it completely uninhabitable on a hot day outside.

During our recent stay in Bonn, the Kameha was highly recommended. My partner actually worked here within the first few years of when it opened, and spoke highly of the level of service and attention to detail that the staff at that time was trained up to. Unfortunately, we were both very disappointed in our experience; check-in was difficult to find and took a lot longer than expected (especially considering that the lobby area wasn't busy at all when we arrived), once in our room we checked up on the mini-bar for a quick refreshment, only to find a half-eaten, moldy container of liverwurst spread from the previous guest in that room (which had to have been quite some time ago). The bottle of sparkling wine that was supposed to have come with our reservation was nowhere to be found, nor was the partial park / river view that was listed in the details of our reservation - we were instead squarely faced with the abandoned parking lot and construction site across the street. We briefly inquired about the amenities listed above, and were firmly told that they weren't a part of the reservation that we had made. Seeing that it was already late in the day and we had social obligations to attend to, we didn't press the issue. On our way out, we asked the bartender about coffee options (were takeaway or milk alternatives available?), to which he gave us a scoff and dismissive "no". Spa & pool were great, but overall an underwhelming experience that we felt you should know of.

During our recent stay in Bonn, the Kameha was highly recommended. My partner actually worked here within the first few years of when it opened, and spoke highly of the level of service and attention to detail that the staff at that time was trained up to. Unfortunately, we were both very disappointed in our experience; check-in was difficult to find and took a lot longer than expected (especially considering that the lobby area wasn't busy at all when we arrived), once in our room we checked up on the mini-bar for a quick refreshment, only to find a half-eaten, moldy container of liverwurst spread from the previous guest in that room (which had to have been quite some time ago). The bottle of sparkling wine that was supposed to have come with our reservation was nowhere to be found, nor was the partial park / river view that was listed in the details of our reservation - we were instead squarely faced with the abandoned parking lot and construction site across the street. We briefly inquired about the amenities listed above, and were firmly told that they weren't a part of the reservation that we had made. Seeing that it was already late in the day and we had social obligations to attend to, we didn't press the issue. On our way out, we asked the bartender about coffee options (were takeaway or milk alternatives available?), to which he gave us a scoff and dismissive "no". Spa & pool were great, but overall an underwhelming experience that we felt you should know of.

They didn’t gave us the room we wanted to.

They didn’t gave us the room we wanted to.

Good stay nice hotel

Good stay nice hotel

The property was a very posh. It was clean. The interior of the room was a art. Would definitely recommend it. Restaurants in the hotel were also very tasty.

The property was a very posh. It was clean. The interior of the room was a art. Would definitely recommend it. Restaurants in the hotel were also very tasty.

Super personal

Super personal

Wonderful

Wonderful

The Kameha is nicely located at the Rhein river. You can take nice walks on the river. Not much else happening in the area, 5 km to downtown Bonn. I had 2 stays with Expedia, aside problems with the new hotel reservation system an overall good experience until I attempted to cancel another reservation I had made in person. When calling in 48h before the reservation, I was told that could only be done in writing, not per phone! When sending the e-mail for cancellation, I was told the reservation was done with Expedia and could be cancelled through Expedia. It was not, I had done it in person at the reservation counter. Maybe their new system is to be blamed again, but I am very disappointed by the service and will never stay in this hotel again.

The Kameha is nicely located at the Rhein river. You can take nice walks on the river. Not much else happening in the area, 5 km to downtown Bonn. I had 2 stays with Expedia, aside problems with the new hotel reservation system an overall good experience until I attempted to cancel another reservation I had made in person. When calling in 48h before the reservation, I was told that could only be done in writing, not per phone! When sending the e-mail for cancellation, I was told the reservation was done with Expedia and could be cancelled through Expedia. It was not, I had done it in person at the reservation counter. Maybe their new system is to be blamed again, but I am very disappointed by the service and will never stay in this hotel again.

Tolle Location

Tolle Location

Very unique property. Really cool infinity pool and catwalk over the event space. Junior Suite was great, regular room less great--stayed in both as we arrived a day early. A little disappointed the hotel wouldn't honour the price we paid for the 4 day stay in a Junior Suite when we added a day due to the Farmer-road-blockades. That was poorly handled--a little too by-the-book and lacking compassion on that one. Might stay again--would have been a definite would stay again had their customer service instincts been a little more on point.

Very unique property. Really cool infinity pool and catwalk over the event space. Junior Suite was great, regular room less great--stayed in both as we arrived a day early. A little disappointed the hotel wouldn't honour the price we paid for the 4 day stay in a Junior Suite when we added a day due to the Farmer-road-blockades. That was poorly handled--a little too by-the-book and lacking compassion on that one. Might stay again--would have been a definite would stay again had their customer service instincts been a little more on point.

Large spacious room, with everything we needed (fridge, hairdryer, coffee machine), swimming pool is very impressive (great view over the river). A shame they charge €15 per day to park just outside the front of the hotel… you would think that would be free/cheaper. Location: it’s a few km‘s walk into Bonn, but I enjoy walking and it’s a very pretty walk along the river.

Large spacious room, with everything we needed (fridge, hairdryer, coffee machine), swimming pool is very impressive (great view over the river). A shame they charge €15 per day to park just outside the front of the hotel… you would think that would be free/cheaper. Location: it’s a few km‘s walk into Bonn, but I enjoy walking and it’s a very pretty walk along the river.

Staff was very helpful and knowledgeable. Room was clean. Bed and pillows were very comfortable.

Staff was very helpful and knowledgeable. Room was clean. Bed and pillows were very comfortable.

On the whole I am quite happy about my stay. The hotel is clean and well-equipped. However, operating the lights in the room requires a manual that's not there. I never figured out how to turn on or off some lights. I prefer to sleep with cool temperature and a warm blanket. However, the provided blanket is quite thin. So I ended up wearing mu down sweater when I went to bed.

On the whole I am quite happy about my stay. The hotel is clean and well-equipped. However, operating the lights in the room requires a manual that's not there. I never figured out how to turn on or off some lights. I prefer to sleep with cool temperature and a warm blanket. However, the provided blanket is quite thin. So I ended up wearing mu down sweater when I went to bed.

Hip hotel. Large rooms. And great for staying w partner (romantic). Bathrooms are quite revealing (good when with wife. Not your Mom.). Overall clean. Felt window coverings didn’t shut out enough light (bring an eye patch). Comfortable. Hip. Slightly away from Bonn downtown (other side of river) - fine if you have own transportation. VIP benefit was awesome ! Enjoyed our stay.

Hip hotel. Large rooms. And great for staying w partner (romantic). Bathrooms are quite revealing (good when with wife. Not your Mom.). Overall clean. Felt window coverings didn’t shut out enough light (bring an eye patch). Comfortable. Hip. Slightly away from Bonn downtown (other side of river) - fine if you have own transportation. VIP benefit was awesome ! Enjoyed our stay.

Upon arrival, we found no bell attendant on duty in the hotel’s entrance that our driver had to unload our luggage from the vehicle.When we got to our room, we were disgustingly stunned by the poor housekeeping standard.We also had to request every time for a hair conditioner as it was not available in the bathroom. The shower hand mixer was constantly being detached and falling out to the floor. In a few days we were out with electricity which took two hours to be fixed. At that same night, all the lights were turned on that we could not turn them off and unluckily no maintenance was on-duty at night to fix the lights. We had a long argument with the manager to explain that we would not be able to sleep in such condition but they just kept on explaining to us that no maintenance can fix it. We requested to be transferred to another room but we were told that they were fully booked. Then we requested early check-out and a refund which then they offered to us Room 176, however the bathroom there is not clean and seems being used by somebody else. Having no option from them, we were forced to accept this and patiently waited for the situation to be resolved until the next day. We booked and paid for the biggest suite in the hotel but we would only have to sleep in a very unsanitary and skimpy room, very frustrating indeed. We hoped to get our frustrations resolved by the African manager on-duty but he was so rude and disrespectful to us.

Upon arrival, we found no bell attendant on duty in the hotel’s entrance that our driver had to unload our luggage from the vehicle.When we got to our room, we were disgustingly stunned by the poor housekeeping standard.We also had to request every time for a hair conditioner as it was not available in the bathroom. The shower hand mixer was constantly being detached and falling out to the floor. In a few days we were out with electricity which took two hours to be fixed. At that same night, all the lights were turned on that we could not turn them off and unluckily no maintenance was on-duty at night to fix the lights. We had a long argument with the manager to explain that we would not be able to sleep in such condition but they just kept on explaining to us that no maintenance can fix it. We requested to be transferred to another room but we were told that they were fully booked. Then we requested early check-out and a refund which then they offered to us Room 176, however the bathroom there is not clean and seems being used by somebody else. Having no option from them, we were forced to accept this and patiently waited for the situation to be resolved until the next day. We booked and paid for the biggest suite in the hotel but we would only have to sleep in a very unsanitary and skimpy room, very frustrating indeed. We hoped to get our frustrations resolved by the African manager on-duty but he was so rude and disrespectful to us.

Amazing hotel, so clean the rooms where huge, beds where comfy. The spa functions are free which if you stay at the hotel you must try out. The pool overlooking the Rhine on a sunny evening is heaven. My only downside is I wish they would have some lights behind the hotel towards the Rhine (there is seating but it's too dark on an evening to sit there)

Amazing hotel, so clean the rooms where huge, beds where comfy. The spa functions are free which if you stay at the hotel you must try out. The pool overlooking the Rhine on a sunny evening is heaven. My only downside is I wish they would have some lights behind the hotel towards the Rhine (there is seating but it's too dark on an evening to sit there)