Staff extremely friendly and helpful!

Staff extremely friendly and helpful!

Overall this could have been a 5 star review if they had a better process in place for after hour emergencies. The room was beautiful and very clean; however, when I got back to my room after attending a wedding my keys were no longer working. It was a few minutes before 10pm on a Saturday night and all the staff was gone. I called the number on the website, which was to the front desk and all you can do is leave a voicemail. My saving grace was a kind couple that saw me in distress in the lobby and offered to help. They provided another after hours phone number that was printed on a paper in their room. This number should have been displayed in the lobby or entrance door where it was more visible. I called this number several times and left multiple voice mails. On my fifth time calling, someone finally answered and let me know that they would be sending someone to help. That person showed up fairly quickly, but overall it took over an hour to get back in my room. If the emergency number would have been clearly displayed in the lobby and had someone answered right away or called me back to say gives us 30 minutes to an hour to get you back in your room, I would not have bothered with this review.

Overall this could have been a 5 star review if they had a better process in place for after hour emergencies. The room was beautiful and very clean; however, when I got back to my room after attending a wedding my keys were no longer working. It was a few minutes before 10pm on a Saturday night and all the staff was gone. I called the number on the website, which was to the front desk and all you can do is leave a voicemail. My saving grace was a kind couple that saw me in distress in the lobby and offered to help. They provided another after hours phone number that was printed on a paper in their room. This number should have been displayed in the lobby or entrance door where it was more visible. I called this number several times and left multiple voice mails. On my fifth time calling, someone finally answered and let me know that they would be sending someone to help. That person showed up fairly quickly, but overall it took over an hour to get back in my room. If the emergency number would have been clearly displayed in the lobby and had someone answered right away or called me back to say gives us 30 minutes to an hour to get you back in your room, I would not have bothered with this review.

There are very few places to stay in or near Hopland so it is very nice to have at least two good hotel choices - the Thatcher and the Stock Farm, both of which are owned by Campovida. We stayed at Stock Farm and truly enjoyed our stay. The rooms are gigantic if that's your thing. With two sinks, a Jacuzzi tub and a very large shower, the bathroom alone was larger than some hotel rooms. Our room, which apparently was a 'regular room' had 10 or 11 ft ceilings, a wet bar, a fireplace, and a great balcony. There are very few dinner places in Hopland so we appreciated the pizza from the wood-fired oven served in the bar area. There are a few downsides: It can be noisy as highway 101 runs through the center of Hopland and in front of the hotel, and a fair number of things large and small need to be fixed including the elevator and the shower heads in our bathroom.

There are very few places to stay in or near Hopland so it is very nice to have at least two good hotel choices - the Thatcher and the Stock Farm, both of which are owned by Campovida. We stayed at Stock Farm and truly enjoyed our stay. The rooms are gigantic if that's your thing. With two sinks, a Jacuzzi tub and a very large shower, the bathroom alone was larger than some hotel rooms. Our room, which apparently was a 'regular room' had 10 or 11 ft ceilings, a wet bar, a fireplace, and a great balcony. There are very few dinner places in Hopland so we appreciated the pizza from the wood-fired oven served in the bar area. There are a few downsides: It can be noisy as highway 101 runs through the center of Hopland and in front of the hotel, and a fair number of things large and small need to be fixed including the elevator and the shower heads in our bathroom.

The staff were wonderful, and the room comfortable. The lack of an elevator would have been good Information ahead of time, since my husband is recovering from knee surgery. And the cars drive way too fast on the road outside the hotel, very noisy and unsafe to cross the street.

Air conditioning didnt work. It was not daily house cleaning. Tv did not work. Besides that it was cool. Good food in restaurant...