IT’S A DISGRACE AND RIP OFF Arrived and offered tiny room near outside alleyway after we booked a king room. Someone's hair on bed linen and clearly linen had not been changed (in heaven knows how long). Moved to new room still smaller than advertised size. A/C can't be used as remote being repaired. We paid considerable amount extra for breakfast but there was almost nothing to eat (porridge watermelon toast and curry potato). Staff can't even anticipate guests need for knives or spoon. They rinse off plates and cutlery and wipe it with a large foul cloth in a drawer at entrance to kitchen. I spoke to them about it and they lied that it was clean. They can not be trusted with your health or well being at all. We ordered a pizza and 30 min later told oven not working. No fridge on request or drinking water as indicated on booking site. Just excuses and everyone else is to blame. I wrote to CEO of One Hotels chain and he did not respond to me however he spoke to a local manager who was equally dysfunctional in dealing with the issues or the staff. Wifi worked only intermittently. Very disappointed with this stay. The advert blurb on booking sites is utter rubbish.

IT’S A DISGRACE AND RIP OFF Arrived and offered tiny room near outside alleyway after we booked a king room. Someone's hair on bed linen and clearly linen had not been changed (in heaven knows how long). Moved to new room still smaller than advertised size. A/C can't be used as remote being repaired. We paid considerable amount extra for breakfast but there was almost nothing to eat (porridge watermelon toast and curry potato). Staff can't even anticipate guests need for knives or spoon. They rinse off plates and cutlery and wipe it with a large foul cloth in a drawer at entrance to kitchen. I spoke to them about it and they lied that it was clean. They can not be trusted with your health or well being at all. We ordered a pizza and 30 min later told oven not working. No fridge on request or drinking water as indicated on booking site. Just excuses and everyone else is to blame. I wrote to CEO of One Hotels chain and he did not respond to me however he spoke to a local manager who was equally dysfunctional in dealing with the issues or the staff. Wifi worked only intermittently. Very disappointed with this stay. The advert blurb on booking sites is utter rubbish.