Room was comfortable, however breakfast experience was poor. You eat in the lobby area (right in front of the door) and when there is more than 4 people up to get food it is too crowded and you are bumping into each other. The most annoying part was that a staff member serves you the “hot” breakfast. She gave everyone 1 scoop of home fries (literally 10-15 pieces) and 1 sausage. If you ask for a second or third, she reacted poorly, like you were taking her food. Lastly, they give you what most people would consider to be a beer ticket (or 50/50 draw ticket from a hockey game) to put on your dash to validate your parking. Not to mention that it is red and difficult to see when on your dash at night. These are minor things, but not what I expected from this hotel chain.

Staff friendly. Food at Moxie’s was excellent. Decor in room tired & furniture very lived in … needs updating. Near a very active train system. Downtown area around hotel lacks vitality.

Staff friendly. Food at Moxie’s was excellent. Decor in room tired & furniture very lived in … needs updating. Near a very active train system. Downtown area around hotel lacks vitality.

Great location next to the riverside park! Perfect service!!

Great location next to the riverside park! Perfect service!!

Make sure you get a “park view” room. The city view rooms are plagued by trains shunting

Make sure you get a “park view” room. The city view rooms are plagued by trains shunting

Everything is within walking distance!!

Hotel is right downtown, so close to restaurants and shopping. It is right next to the main railway tracks, so the one side of the hotel facing the city can be a bit noisy. Hotel has been nicely maintained, and the rooms are very clean. Would stay here again.

Hotel is right downtown, so close to restaurants and shopping. It is right next to the main railway tracks, so the one side of the hotel facing the city can be a bit noisy. Hotel has been nicely maintained, and the rooms are very clean. Would stay here again.

Beautiful property, two excellent restaurants accessible in the hotel. The room was nice, touch-up paint wouldn't hurt in some places. Overall a hotel I would come back to.

The carpet in the room and aisle are dirty. Train noise can be heard at night

Our first night at the hotel was on Saturday and that evening there was an event on downstairs in the Sports bar. We were hoping to get a good night slept as we had to get up early the next. However, this event had very loud music pouring out of both the inside & outside speakers. We were hoping by midnight it would finish, but in the end the music stop around 2:00 the next morning. Then you had all the drunken people coming out of the event, shouting and screaming. Eventually, got to sleep at around 3:00 and we had to wake up at 7:00 for a trip. We were exhausted and tired. If we had known the hotel were more interested in there party guests and not the hotel guests we would have gone elsewhere! Also, the room was not clean, everything looked grubby and needed a good deep clean. We have stayed it a lot of hotel and this one l am afraid to say was one of the worst we have stayed in! I think the management team need to evaluate what they think is more important, the hotel or events!

Very loud night club on ground floor blasting out noise until 2am. Awful night. Don’t stay here

Very loud night club on ground floor blasting out noise until 2am. Awful night. Don’t stay here

I thought the room was really small. As soon as I went in the room I noticed there was no bathtub so I called the front desk. The person on the phone said they would check if there was a room with a tub. Unfortunately, I waited and no one called me back. I then called 2 more times and finally was told I would have to pay more for a room with a tub. I think I should have been told that right away.

Room wasn’t always done even with the sign on door requesting service put out before 10am

No complaints about the hotel - the area around isn’t really the best but the hotel is really good.

I was very surprised at the cleanliness of the hotel staff were amazing room was above satisfaction.

I was very surprised at the cleanliness of the hotel staff were amazing room was above satisfaction.

Noisy hotel due to the train outside the hotel. Convenient moxie and shark club restaurants but not worth the value

Noisy hotel due to the train outside the hotel. Convenient moxie and shark club restaurants but not worth the value

The only reason I am giving this property a 3 star rating is due to the clogged bathroom tub. I hate having a shower and having my feet in water.

The only reason I am giving this property a 3 star rating is due to the clogged bathroom tub. I hate having a shower and having my feet in water.

Hallway carpets were dirty and employees walked past plates some people left in front of their doors. No towels at the pool.

Hallway carpets were dirty and employees walked past plates some people left in front of their doors. No towels at the pool.

Very run down, old rooms not a lot of pride in their operations

Very run down, old rooms not a lot of pride in their operations

We stayed at the property 2 nights. Second night we had to move units. All good. Moxies was tasty and some homeless person pulled the fire alarm. We also had a thunderstorm that blew things all over the hotel parking lot. It was an eventful stay.

We stayed at the property 2 nights. Second night we had to move units. All good. Moxies was tasty and some homeless person pulled the fire alarm. We also had a thunderstorm that blew things all over the hotel parking lot. It was an eventful stay.

Great trip

Great trip