Firstly, I would like to commend your establishment on its excellent cleanliness, convenient location, and overall comfort. I am a frequent traveler to Japan and have had several enjoyable stays across various hotels in the country, including through the same booking platform I used for my reservation at hotel.com Each time, I have been deeply impressed by the courteous and professional service typical of Japanese hospitality. However, during my recent check-in at your hotel, I do not recall being informed of the 10:00 a.m. check-out time, and as most hotels in Japan have an 11:00 a.m. check-out policy, I was under the impression that I had more time to prepare. At around 10:10 a.m., I received a call from a staff member who informed me, in a rather impolite manner, that I was already late for check-out and would be charged a 1000 Yen penalty. Although I explained that I was unaware of the 10:00 a.m. requirement, I felt that the staff member did not believe me and insisted that I come down to pay the fee. I have no issue with adhering to check-out times and paying any necessary fees when rules are clearly communicated. However, I felt that the interaction was handled in a way that did not reflect the warm hospitality I have come to expect in Japan. Despite paying the fee, I left with a sense of dissatisfaction regarding how the situation was managed.

Firstly, I would like to commend your establishment on its excellent cleanliness, convenient location, and overall comfort. I am a frequent traveler to Japan and have had several enjoyable stays across various hotels in the country, including through the same booking platform I used for my reservation at hotel.com Each time, I have been deeply impressed by the courteous and professional service typical of Japanese hospitality. However, during my recent check-in at your hotel, I do not recall being informed of the 10:00 a.m. check-out time, and as most hotels in Japan have an 11:00 a.m. check-out policy, I was under the impression that I had more time to prepare. At around 10:10 a.m., I received a call from a staff member who informed me, in a rather impolite manner, that I was already late for check-out and would be charged a 1000 Yen penalty. Although I explained that I was unaware of the 10:00 a.m. requirement, I felt that the staff member did not believe me and insisted that I come down to pay the fee. I have no issue with adhering to check-out times and paying any necessary fees when rules are clearly communicated. However, I felt that the interaction was handled in a way that did not reflect the warm hospitality I have come to expect in Japan. Despite paying the fee, I left with a sense of dissatisfaction regarding how the situation was managed.

The room is a bit small, but it’s common in most of hotels in cities in Japan. Other than that, the every aspect of the hotel is satisfactory.

The room is a bit small, but it’s common in most of hotels in cities in Japan. Other than that, the every aspect of the hotel is satisfactory.

The beds were comfortable. The staff were very helpful. Loved the snack and free tea and coffee available each day. Location was great! Walkable to many places we wanted to experience. The public bath was so nice at the end of the day … so relaxing. Definitely would stay again!

The beds were comfortable. The staff were very helpful. Loved the snack and free tea and coffee available each day. Location was great! Walkable to many places we wanted to experience. The public bath was so nice at the end of the day … so relaxing. Definitely would stay again!

All good

All good