The whole staff is perfect

Needs a complete remodel to the rooms and a better cleaning staff.

Staff is rock solid!

Property needs updating. Carpet in lobby smells. I like that they have a dumpster outside for trash

Good property

Good property

Property needs updating. Carpet in lobby smells. I like that they have a dumpster outside for trash

Am ok with the staff courtesy and the settings.

Am ok with the staff courtesy and the settings.

Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours for that day was from 10am-10pm!!! The place is nothing like the pictures and it is very run down and not clean. I could not sleep there so my partner, myself, and our dog ended up sleeping in our car. This is by far the worst hotel I have reserved and I do not recommend it at all.

Although check in was great and the staff then were very amable and accommodating (they gave us 2 extra rooms due to and error on their end). It all went down hill when we noticed that there were bed bugs in 2 of the rooms we had reserved!!! Some of our family members woke up with bed bug bites! We wanted to let them know, but their office has limited hours of operation. Also, when we wanted to check out, we waited until 10:30am to return the keys, but they never showed up, despite having a sign that said their office hours for that day was from 10am-10pm!!! The place is nothing like the pictures and it is very run down and not clean. I could not sleep there so my partner, myself, and our dog ended up sleeping in our car. This is by far the worst hotel I have reserved and I do not recommend it at all.

Nothing special but very clean, great for the price.. great location, not sketchy at all and close enough to the city.

Nothing special but very clean, great for the price.. great location, not sketchy at all and close enough to the city.

We had many issues with the lights that weren’t fixed. The shower didn’t have a way to keep the floor from being soaked as the curtain was way too short. There was almost never someone at the front desk for assistance. We were also told when we booked that their was an onsite gym, upon arrival their was none and additionally staff was rude when I asked about it.

We had many issues with the lights that weren’t fixed. The shower didn’t have a way to keep the floor from being soaked as the curtain was way too short. There was almost never someone at the front desk for assistance. We were also told when we booked that their was an onsite gym, upon arrival their was none and additionally staff was rude when I asked about it.

It could be cleaned and updated way better!

It could be cleaned and updated way better!

It’s run down, broken fixtures, smells dusty and moldy

It’s run down, broken fixtures, smells dusty and moldy

Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right

Weed smell e.... refunded me while i was staying there and i had to pay when i left but the staff was amazing n helping it sucks hotel was ran down room door was kicked in but never fixed right

All the staff are the best

Best staff ever!

When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.

When I got to my ground floor room, I found that the window was open, the tv was on and someone had been smoking a lot in my non-smoking room. There was black mold all over the bathroom ceiling, the kitchen was dirty and the cabinet doors were broken, there was food or something on the ceiling and stuck to the smoke detector, the carpet was damp and the tv would not turn off. Because the front desk closes from 10pm to 10 am, I could not get a new room. There was no ice machine in the building or ice trays in the room and my key did not unlock the vending room. Again, no hotel staff on site after 10. The carpets throughout the hallways were dirty and sticky. When the front desk was finally staffed again, the clerk acted like this was nothing new and did not apologize. She moved me to a smaller room, but I had to insist on a discount for the downgrade.

Love my stay fully

Best

The location is very convenient, and the staff was helpful and polite. But the condition & cleanliness of the room wasn't good. There was a noticeable musty smell as soon as you walked in the room, which never went away, even with the fan on, as well as the smell of stale cigarettes, even though it was a non-smoking room. There was mold around the edges of the bathtub, and the cover on the florescent light in the kitchen was completely off. The in-room AC cooled sufficiently, but it was very loud. On a positive note, all the staff I interacted with were polite & pleasant. The hotel is in a location convenient to shopping and highways and was generally quiet. In addition, I travel with a service dog, and appreciate facilities the easily accommodate that, and are compliant with the ADA. I would consider staying here again only if the room was in better shape--at least without the mold

The location is very convenient, and the staff was helpful and polite. But the condition & cleanliness of the room wasn't good. There was a noticeable musty smell as soon as you walked in the room, which never went away, even with the fan on, as well as the smell of stale cigarettes, even though it was a non-smoking room. There was mold around the edges of the bathtub, and the cover on the florescent light in the kitchen was completely off. The in-room AC cooled sufficiently, but it was very loud. On a positive note, all the staff I interacted with were polite & pleasant. The hotel is in a location convenient to shopping and highways and was generally quiet. In addition, I travel with a service dog, and appreciate facilities the easily accommodate that, and are compliant with the ADA. I would consider staying here again only if the room was in better shape--at least without the mold

Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I went to complain nobody was there, until I called a number someone showed up and said there were no rooms but they can give me a roll on bed, until tomorrow morning so the manager can give me another room. So they promised on changing our room, so we left to the city, they said the new keys to our clean room would be in the table, which they lie, we got there our room was locked, we needed to get in to get our things so again nobody was in the front desk, until 25 minutes later whe I called again, they open my door, I asked her which was our new room, she said she didn't have no clean rooms for us, so at the end we were there for 4 days 3 nights in that dirty room, at the end the manager refund me the days. Very bad experience, will never stay in that hotel again. There excuse was the they don't have enough house keepers

Made reservations for the 4th of July weekend, we got there on time but our room wasn't ready. We waited about 40 minutes so they can give us a dirty room. We left to see the fireworks, when we came back my kids took out the bed from the sofabed, ages 9 and 12, they were horrified when they saw the mattress so dirty, we thought there picked it up from the garage. My husband and I were thinking of leaving the hotel but since it was very late our baby age 1 was already sleeping, we were tired of drinking, I went to complain nobody was there, until I called a number someone showed up and said there were no rooms but they can give me a roll on bed, until tomorrow morning so the manager can give me another room. So they promised on changing our room, so we left to the city, they said the new keys to our clean room would be in the table, which they lie, we got there our room was locked, we needed to get in to get our things so again nobody was in the front desk, until 25 minutes later whe I called again, they open my door, I asked her which was our new room, she said she didn't have no clean rooms for us, so at the end we were there for 4 days 3 nights in that dirty room, at the end the manager refund me the days. Very bad experience, will never stay in that hotel again. There excuse was the they don't have enough house keepers

Laundry facilities very convenient