Excellent location on quiet sunny bay. Rooms clean enough and modern. Breakfast buffet plentiful. Reception staff rude and unhelpful, dont speak English well enough to handle complaints. Extra charge for everything: parking, beach towels, safe etc

Excellent location on quiet sunny bay. Rooms clean enough and modern. Breakfast buffet plentiful. Reception staff rude and unhelpful, dont speak English well enough to handle complaints. Extra charge for everything: parking, beach towels, safe etc

A massive hotel with all of the facilities that you would expect for a hotel of the size. Very close to both the sea/the beach and the town centre, so in a handy location. It had two pools and a decent sized number of loungers around them. The entertainment was okay but was more designed for pensioners from what we saw. It is better than the drive from the main road would have you believe. The rooms are large and reasonably well equipt though ours could have done with shelf in the bathroom and ideally one in the shower as well. The shower was good/pwerful. The downside was that the bathroon smelt, but this may have been the type of water being used to flush the toilet. Lots of people seemed really happy with their stays and were return visitors. We thought that the hotel was good/okay, but let down by a few minor points: In most cases the breakfast and evening meal food (buffet items) were much colder than you would expect, but we did find out that there was a Microwave to warm things up on the last day of our stay, hence they must have had this comment from a number of people. Things like the drinks machine were often out of juice and this was early on during the meal, hence it points to them not being checked regularly. The waiting staff at meal times were a real mix from helpful/friendly to downright grumpy. To counter this the reception staff were all just very nice and helpful. Well done to them! If I was to stay again, I would go B&B rather than half board.

A massive hotel with all of the facilities that you would expect for a hotel of the size. Very close to both the sea/the beach and the town centre, so in a handy location. It had two pools and a decent sized number of loungers around them. The entertainment was okay but was more designed for pensioners from what we saw. It is better than the drive from the main road would have you believe. The rooms are large and reasonably well equipt though ours could have done with shelf in the bathroom and ideally one in the shower as well. The shower was good/pwerful. The downside was that the bathroon smelt, but this may have been the type of water being used to flush the toilet. Lots of people seemed really happy with their stays and were return visitors. We thought that the hotel was good/okay, but let down by a few minor points: In most cases the breakfast and evening meal food (buffet items) were much colder than you would expect, but we did find out that there was a Microwave to warm things up on the last day of our stay, hence they must have had this comment from a number of people. Things like the drinks machine were often out of juice and this was early on during the meal, hence it points to them not being checked regularly. The waiting staff at meal times were a real mix from helpful/friendly to downright grumpy. To counter this the reception staff were all just very nice and helpful. Well done to them! If I was to stay again, I would go B&B rather than half board.

Large clean rooms. Our room overlooked the car park where there were frequent bus and taxi drop-offs which could be a little noisy. Communal areas are large and clean, but lack character. Quality of breakfast was disappointing.

Large clean rooms. Our room overlooked the car park where there were frequent bus and taxi drop-offs which could be a little noisy. Communal areas are large and clean, but lack character. Quality of breakfast was disappointing.

The Dinner was terrible, although 50 Euro per week do not lead to great expectations. Less variety but better quality would make more sense. Run down gym studio. Very good bathrooms. Nice village of puerto naos.

The Dinner was terrible, although 50 Euro per week do not lead to great expectations. Less variety but better quality would make more sense. Run down gym studio. Very good bathrooms. Nice village of puerto naos.

The food was awful which I think is a difficult thing to do in Spain as over all the food on the island was fantastic. The staff at reception were to the most part rude and completely disinterested in helping.

The food was awful which I think is a difficult thing to do in Spain as over all the food on the island was fantastic. The staff at reception were to the most part rude and completely disinterested in helping.

My partner and I had a reasonably great stay at this hotel. It is in a nice location near the beach, with great facilities on site. There are local shops (SPAR) and many restaurants nearby. Unfortunately, if you want to venture out further than this area, you will need a vehicle. Our hotel room was always kept clean, and the hotel cleaning staff always happy to say hello. In our opinion the food was catered more to people from Germany, but that's not a criticism. My partner is vegan, and found it quite hard to eat at dinner due to many dishes containing meat. Word of warning, they do not provide free drinking water during evening meals. We were told off for providing our own water, to which I took up with the hotel, however, it is their policy and the member of staff that I discussed it with, found it strange we would do that. They do provide bottled water at a cost, but we'd wanted to reduce the amount of waste. Overall a great experience, slightly ruined by their weird policies on drinking water.

My partner and I had a reasonably great stay at this hotel. It is in a nice location near the beach, with great facilities on site. There are local shops (SPAR) and many restaurants nearby. Unfortunately, if you want to venture out further than this area, you will need a vehicle. Our hotel room was always kept clean, and the hotel cleaning staff always happy to say hello. In our opinion the food was catered more to people from Germany, but that's not a criticism. My partner is vegan, and found it quite hard to eat at dinner due to many dishes containing meat. Word of warning, they do not provide free drinking water during evening meals. We were told off for providing our own water, to which I took up with the hotel, however, it is their policy and the member of staff that I discussed it with, found it strange we would do that. They do provide bottled water at a cost, but we'd wanted to reduce the amount of waste. Overall a great experience, slightly ruined by their weird policies on drinking water.

Very clean comfortable and spacious hotel. Aloof and miserable staff on reception couldn't raise a smile or pleasant greeting throughout the check in process ....barman not much better ....made for a depressing welcome ........however, rooms exceptionally clean ...maids cheery and attentive ....breakfast variety good but not for an english breakfast ....cheap mini hot dog sausages though bacon, eggs and beans at least were available. Awful weak coffee machine. Lovely pool area to front and another to rear. Bus stop at road the top of entrance. Hotel guests almost entirely german ... nice enough folk but very stiff, dull and reserved which reflected in the general souless atmoshere of this vast hotel ... nobody seems to smile here or actually look like their enjoying themselves! ...perhaps that explains the miserable staff! TV had paramount film, cnn and bbc world news in english. Very welcome surprise was they brought a bottle of cava in an ice bucket with some fruit nibbles to my room on my birthday ... lovely that ...well done.Easy walk to beach, prom and restaraunts ( el -rincon was the best by far ...avoid Brisa and the surly waitress)

Very clean comfortable and spacious hotel. Aloof and miserable staff on reception couldn't raise a smile or pleasant greeting throughout the check in process ....barman not much better ....made for a depressing welcome ........however, rooms exceptionally clean ...maids cheery and attentive ....breakfast variety good but not for an english breakfast ....cheap mini hot dog sausages though bacon, eggs and beans at least were available. Awful weak coffee machine. Lovely pool area to front and another to rear. Bus stop at road the top of entrance. Hotel guests almost entirely german ... nice enough folk but very stiff, dull and reserved which reflected in the general souless atmoshere of this vast hotel ... nobody seems to smile here or actually look like their enjoying themselves! ...perhaps that explains the miserable staff! TV had paramount film, cnn and bbc world news in english. Very welcome surprise was they brought a bottle of cava in an ice bucket with some fruit nibbles to my room on my birthday ... lovely that ...well done.Easy walk to beach, prom and restaraunts ( el -rincon was the best by far ...avoid Brisa and the surly waitress)

Sunnier side of the island, a lovely beach and port town. Renovation of hotel not complete, but very clean, check in staff could be sharper

Sunnier side of the island, a lovely beach and port town. Renovation of hotel not complete, but very clean, check in staff could be sharper

The hotel is still noy finished being renovated, but its already looking good, and in a couple of months time should be great

We arrived one day after a massive storm that wrecked havoc on the west coast, there was visible damage by the main pool and the beach was cordoned for the whole week. Beautiful high waves were the only compensation. Rooms are spacious and functional, the view of the ocean from the terrace is very nice. Hotel staff were handy where possible, sometimes struggling to understand English. Breakfast buffet is correct with good variety and honest quality, though very busy.

We arrived one day after a massive storm that wrecked havoc on the west coast, there was visible damage by the main pool and the beach was cordoned for the whole week. Beautiful high waves were the only compensation. Rooms are spacious and functional, the view of the ocean from the terrace is very nice. Hotel staff were handy where possible, sometimes struggling to understand English. Breakfast buffet is correct with good variety and honest quality, though very busy.

The hotel was in a bad shape, everything is very old and feels unclean. The feeling after the trip was genuin unsatisfied.

The hotel was in a bad shape, everything is very old and feels unclean. The feeling after the trip was genuin unsatisfied.

There was an older lady at reception who was very unfriendly, when we came to ask questions it looked like we were bothering her, and her tone when answering was condescending, as if our questions were stupid. We were in a superior room and everything was OK until some people got into the room just above us. The soundproofing is VERY bad and just them walking heavily was enough to wake us up, shaking the walls and ceiling. We went to complain 4 times and they did nothing, saying they went there and heard no noises. OF COURSE, it's when they stomp that they wake us up !! Also, half our room was right under their terrace, meaning we would also hear every time they decided to move the sun beds around to follow the sun. Don't get fooled by the "Air cond" tick box, at least in the superior rooms it's completely useless because the fresh air is blown in the corridor, NOT in the bedroom. Even if you let it blow all the time, it will never cool the room. You'll have a cold entrance, then a stupid hot bedroom. The cleanliness of the room was also disappointing, there was a lot of tartar in the bath tub, looked always stained. And the cleaners were a bit weird, when we used our little "please clean our room" sign, they just changed the towels and redid the bed. No sweeping, mopping,clean sheets, they didn't even cleaned our used cups and glasses ! They did that only on the 8th day ?? Don't bother with the gym either, the equipment is falling apart and half the weights are missing.

There was an older lady at reception who was very unfriendly, when we came to ask questions it looked like we were bothering her, and her tone when answering was condescending, as if our questions were stupid. We were in a superior room and everything was OK until some people got into the room just above us. The soundproofing is VERY bad and just them walking heavily was enough to wake us up, shaking the walls and ceiling. We went to complain 4 times and they did nothing, saying they went there and heard no noises. OF COURSE, it's when they stomp that they wake us up !! Also, half our room was right under their terrace, meaning we would also hear every time they decided to move the sun beds around to follow the sun. Don't get fooled by the "Air cond" tick box, at least in the superior rooms it's completely useless because the fresh air is blown in the corridor, NOT in the bedroom. Even if you let it blow all the time, it will never cool the room. You'll have a cold entrance, then a stupid hot bedroom. The cleanliness of the room was also disappointing, there was a lot of tartar in the bath tub, looked always stained. And the cleaners were a bit weird, when we used our little "please clean our room" sign, they just changed the towels and redid the bed. No sweeping, mopping,clean sheets, they didn't even cleaned our used cups and glasses ! They did that only on the 8th day ?? Don't bother with the gym either, the equipment is falling apart and half the weights are missing.

probably the best food selection we've had in the Canaries.

probably the best food selection we've had in the Canaries.

We had a nice room overlooking the sea. however there were areas of loose floor tiles in the room and also balcony. We found the food to be amazingly good in the hotel, very fresh and tasty with a lot of variety. Main pool areas of hotel could do with an overhaul. parts of the hotel felt derelict and empty.

We had a nice room overlooking the sea. however there were areas of loose floor tiles in the room and also balcony. We found the food to be amazingly good in the hotel, very fresh and tasty with a lot of variety. Main pool areas of hotel could do with an overhaul. parts of the hotel felt derelict and empty.

Good hotel fantastic views if you upgrade to executive. Too busy at breakfast and food not fantastic. No proper fresh juice and machine coffee. I would go back but only to an executive room and they are a little overpriced!

Good hotel fantastic views if you upgrade to executive. Too busy at breakfast and food not fantastic. No proper fresh juice and machine coffee. I would go back but only to an executive room and they are a little overpriced!

it was a very nice and quiet town , just the right amount of bars and resturants

it was a very nice and quiet town , just the right amount of bars and resturants