We maybe should have paid a Super 8 rate or less for this lodge. Terrible!!!

We maybe should have paid a Super 8 rate or less for this lodge. Terrible!!!

There was Extensive remodeling going in and outside of the hotel which we were not made aware of we would have never stayed there because no air conditioning could not open windows because of the construction. It really was not Ow

There was Extensive remodeling going in and outside of the hotel which we were not made aware of we would have never stayed there because no air conditioning could not open windows because of the construction. It really was not Ow

There is construction going on currently but it did not affect our stay. The lodge is nice, clean and comfortable beds.

There is construction going on currently but it did not affect our stay. The lodge is nice, clean and comfortable beds.

Horrible. No AC and very outdated and dirty. They should let people know before booking theres no AC. Plus the place had construction everywhere. Wouldnt recommend and go back.

Horrible. No AC and very outdated and dirty. They should let people know before booking theres no AC. Plus the place had construction everywhere. Wouldnt recommend and go back.

No ac, useable wifi, television. No bedside reading light, too dark to read. Guests above very noisy, hotel unable to deal with this. This was a very uncomfortable and unpleasant stay and I couldn’t wait to leave.

No ac, useable wifi, television. No bedside reading light, too dark to read. Guests above very noisy, hotel unable to deal with this. This was a very uncomfortable and unpleasant stay and I couldn’t wait to leave.

Was hot, not clean, see through toilet paper. Awful restaurant, rude and snooty.

Was hot, not clean, see through toilet paper. Awful restaurant, rude and snooty.

Terrible experience at the property. Front desk staff is rude and do not understand what it is to provide a service. The cabin was dirty and had insects inside. There is no air conditioning and the cabin was very very hot. Checked out after 30 minutes as the place was unhabitable. Had to drive 50 minutes to find another hotel so my children could sleep. Avoid at all costs.

Terrible experience at the property. Front desk staff is rude and do not understand what it is to provide a service. The cabin was dirty and had insects inside. There is no air conditioning and the cabin was very very hot. Checked out after 30 minutes as the place was unhabitable. Had to drive 50 minutes to find another hotel so my children could sleep. Avoid at all costs.

Property under construction—understandable but nonetheless not professional. Elevators didn’t work either.

Property under construction—understandable but nonetheless not professional. Elevators didn’t work either.

Cabin was very old but comfortable. Needs some updates

Cabin was very old but comfortable. Needs some updates

Staff was great and the cabin was nice and clean.

Staff was great and the cabin was nice and clean.

Very nice room, only issue was 2 queen beds, no kings. Lovely setting. Much better value than the Old Faithful Inn. Not historic, but you can walk to the Inn and experience the history that way. Super close to Old Faithful Geyser, and the great Visitor Center. Not a large selection of eating places, but the Obsidian Dining room was great for breakfast and dinner!

Very nice room, only issue was 2 queen beds, no kings. Lovely setting. Much better value than the Old Faithful Inn. Not historic, but you can walk to the Inn and experience the history that way. Super close to Old Faithful Geyser, and the great Visitor Center. Not a large selection of eating places, but the Obsidian Dining room was great for breakfast and dinner!

Floor wasn’t dust I had to sweep the floor for my kids to walk on it, not much Toilet paper, also I thought breakfast was included and it wasn’t, I had requested extra towels and blankets for our arrival and none of that was delivered until 9pm when were ready for bed. I wouldn’t no be staying here again.

Floor wasn’t dust I had to sweep the floor for my kids to walk on it, not much Toilet paper, also I thought breakfast was included and it wasn’t, I had requested extra towels and blankets for our arrival and none of that was delivered until 9pm when were ready for bed. I wouldn’t no be staying here again.

The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location. However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes. Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time) Dinner was even more awful. Untrained waitstaff...

The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location. However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes. Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time) Dinner was even more awful. Untrained waitstaff...

Great lodge like setting very convenient to Old Faithful and some nice trails.

Great lodge like setting very convenient to Old Faithful and some nice trails.

This hotel is right near Old Faithful. A very nice facility, clean and comfortable. The staff was great- friendly and helpful.

Too far from lobby .

This hotel is right near Old Faithful. A very nice facility, clean and comfortable. The staff was great- friendly and helpful.

Too far from lobby .