The hotel was nice, but unfortunately the situation in Haiti is catastrophic

The hotel was nice, but unfortunately the situation in Haiti is catastrophic

The staff was wonderful warm and inviting they took real good care of us during our stay and very friendly definitely will be returning again. Great location

The staff was wonderful warm and inviting they took real good care of us during our stay and very friendly definitely will be returning again. Great location

Foods and drinks too expensive..The toilet door was damaged and never repaired it..No air conditioning…

Foods and drinks too expensive..The toilet door was damaged and never repaired it..No air conditioning…

Lovely hotel, the staff was so nice. See you again!

Lovely hotel, the staff was so nice. See you again!

Good food but no electricity

Good food but no electricity

This property is owesome, nice neighborhood, friendly people around specially good staff ,delicious food and people from the personel ,they do care for customers. Thank you so much!!!!!

The place has everything people deserve to stay. From my experience. I would be more than glad to come back. Thanks to the staff members.

The place has everything people deserve to stay. From my experience. I would be more than glad to come back. Thanks to the staff members.

in the adds they said, there's pool and parking. they were wrong. No A/C for my entire stay. flies all over

The staff was extremely helpful when it came to accommodating my little one and I who is autistic. The fact that it's Haiti, with electrical power issues they made it work to the best of their abilities.They honestly do have sweet, caring, respectful and hard working staff.

Have a problem and they will fix it

Have a problem and they will fix it

Terrible. Extremely expensive. False advertising (no pool). Very thin shutters so that I was awake at 5:00 in the morning. The picture was taken at 5:00 am. Poor noise proofing. There was a blasting stereo next door in the street so I could not get any sleep before midnight. A complete disaster. Only plus: a fairly friendly (and clueless) staff. Wifi was terrible and worked only 25% of the time.

Terrible. Extremely expensive. False advertising (no pool). Very thin shutters so that I was awake at 5:00 in the morning. The picture was taken at 5:00 am. Poor noise proofing. There was a blasting stereo next door in the street so I could not get any sleep before midnight. A complete disaster. Only plus: a fairly friendly (and clueless) staff. Wifi was terrible and worked only 25% of the time.

Here are the positives: The bed was one of the comfiest I have slept on in a long time. The room - even though it was in the middle of the town and facing the street - was super quiet. The aircon worked, and the shower was nice. The security guards were sweet, and the breakfast was passable. But here are the big negatives: the evening receptionist was totally unhelpful and couldn't be bothered with us at all, which didn't set the eight tone as she was the first person we met. The WiFi never worked, nor did the television - not such a big deal, but they should not advertise something they essentially do not have. No English is spoken here - not necessarily a requirement in Haiti, but if you don't speak French or Creole, you should be aware that communication will be impossible. Also, when we arrived in the room we discovered that it had none of the features we had booked and paid for on hotels.com, including a queen sized bed, rainfall shower and Egyptian cotton sheets (we were looking for something a little flasher than normal, as it was not only New Years Eve but also the start of our honeymoon). When we brought this to the receptionist's attention, she showed us the room that did in fact have all these features - but then told us it was 90 dollars more. I don't know if this misrepresentation was the fault of the hotel or hotels.com, but either way, the situation was handled poorly. The hotel was totally empty as well, so they could have easily moved

Here are the positives: The bed was one of the comfiest I have slept on in a long time. The room - even though it was in the middle of the town and facing the street - was super quiet. The aircon worked, and the shower was nice. The security guards were sweet, and the breakfast was passable. But here are the big negatives: the evening receptionist was totally unhelpful and couldn't be bothered with us at all, which didn't set the eight tone as she was the first person we met. The WiFi never worked, nor did the television - not such a big deal, but they should not advertise something they essentially do not have. No English is spoken here - not necessarily a requirement in Haiti, but if you don't speak French or Creole, you should be aware that communication will be impossible. Also, when we arrived in the room we discovered that it had none of the features we had booked and paid for on hotels.com, including a queen sized bed, rainfall shower and Egyptian cotton sheets (we were looking for something a little flasher than normal, as it was not only New Years Eve but also the start of our honeymoon). When we brought this to the receptionist's attention, she showed us the room that did in fact have all these features - but then told us it was 90 dollars more. I don't know if this misrepresentation was the fault of the hotel or hotels.com, but either way, the situation was handled poorly. The hotel was totally empty as well, so they could have easily moved

All staffs were so nice and ready to help. Hotel location was good for us to be in center of haitien people. Room was clean and the food was served as at home.

All staffs were so nice and ready to help. Hotel location was good for us to be in center of haitien people. Room was clean and the food was served as at home.