We stayed here for 2 nights. First of all the pin on the map is in the wrong location, it’s actually down a dodgey side road of South Ruislip station. The substantial deposit was paid directly to them, not a typical hold charge on the card. Had an issue with the parking, a car was in our space & when we asked about it, they said park anywhere & it would be sorted the next day. Nothing was done so when we went out, we weren’t confident we could park on return. The flat was nice but expensive for location. We relaxed for the weekend as planned. 2 days later I asked when I’d get my deposit back and was told it would be transferred to me later that day. Only to find an email later with a video attached of the sofa arm being loose & I was accused of causing the damage. Me and my partner were really shocked by this as we both noticed that this arm was loose when we first sat down on the sofa but we had put it down to general wear and tear as it’s a rental, not worth complaining about for a weekend trip. I’ve contested this outrageous charge as we did not do this. It was there on arrival & we have been ignored. No reply to my email for 4 days and counting! Still no deposit. It feels very calculated and unjust because we know we didn’t do this and to not only be accused of it, but to pay for previous damage is a real sting. We are hardworking, honest people and for them to take our deposit and then ignore us is really bad business practice. Avoid at all costs!!

We stayed here for 2 nights. First of all the pin on the map is in the wrong location, it’s actually down a dodgey side road of South Ruislip station. The substantial deposit was paid directly to them, not a typical hold charge on the card. Had an issue with the parking, a car was in our space & when we asked about it, they said park anywhere & it would be sorted the next day. Nothing was done so when we went out, we weren’t confident we could park on return. The flat was nice but expensive for location. We relaxed for the weekend as planned. 2 days later I asked when I’d get my deposit back and was told it would be transferred to me later that day. Only to find an email later with a video attached of the sofa arm being loose & I was accused of causing the damage. Me and my partner were really shocked by this as we both noticed that this arm was loose when we first sat down on the sofa but we had put it down to general wear and tear as it’s a rental, not worth complaining about for a weekend trip. I’ve contested this outrageous charge as we did not do this. It was there on arrival & we have been ignored. No reply to my email for 4 days and counting! Still no deposit. It feels very calculated and unjust because we know we didn’t do this and to not only be accused of it, but to pay for previous damage is a real sting. We are hardworking, honest people and for them to take our deposit and then ignore us is really bad business practice. Avoid at all costs!!