I purchased our flight and hotel together through this app, and while we were at the location & Expedia charged behalf the hotel extra for our stay since more the a month ago we fully paid, I contacted the hotel 2 times before arrival & they were not able to find my reservation and of course, I was not charged, finally someone on Expedia said that we were ready to go. This trip was not what we expected for the amount of money we paid, plus the overcharge, the worst experience ever with customer services from the Hotel and Expedia I wish could respond to this issue since I was never notified and they should not sent an approval of your reservation unless you are set to go. Photos and rooms are not as shown. Hopefully nobody is force to book first directly to Decameron and hopefully Expedia customer service gets more accurate and helpful, I called twice and both times I was charge differently,

I purchased our flight and hotel together through this app, and while we were at the location & Expedia charged behalf the hotel extra for our stay since more the a month ago we fully paid, I contacted the hotel 2 times before arrival & they were not able to find my reservation and of course, I was not charged, finally someone on Expedia said that we were ready to go. This trip was not what we expected for the amount of money we paid, plus the overcharge, the worst experience ever with customer services from the Hotel and Expedia I wish could respond to this issue since I was never notified and they should not sent an approval of your reservation unless you are set to go. Photos and rooms are not as shown. Hopefully nobody is force to book first directly to Decameron and hopefully Expedia customer service gets more accurate and helpful, I called twice and both times I was charge differently,

Excellent

Excellent

The AC didn’t work much, there was no hot water, and one of the specialty restaurants didn’t have AC. we voiced concern to management and they didn't do anything

The AC didn’t work much, there was no hot water, and one of the specialty restaurants didn’t have AC. we voiced concern to management and they didn't do anything

We loved the views, loved the seafood restaurant, the convenience of having the dive shop at the resort. Staff were super friendly and accommodating. Nelson and the rest of the dive crew were wonderful. We enjoyed our stay very much.

We loved the views, loved the seafood restaurant, the convenience of having the dive shop at the resort. Staff were super friendly and accommodating. Nelson and the rest of the dive crew were wonderful. We enjoyed our stay very much.

The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good. There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room. The rooms are full of rust. All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.

The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good. There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room. The rooms are full of rust. All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.

terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience

terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience

Nice buildings albeit old and in need of repairs. It rained and floors got wet and there were leaks in the ceiling. Restaurant and bar staff were nice. The front desk staff rude and uncooperative. The food was average at best. I have been in several All inclusive resorts. This one was the worst. I wouldn’t recommend it and definitely won’t return

Given the price, the property is in serious disrepair. The resort boasts “all inclusive” but really the drinks are very generic liquor and the restaurants were closed multiple days during our week long stay forcing us to eat at the buffet. The staff was friendly however it rained heavily and our room was constantly inundated due to leaks on the roof. The shower was painstakingly small had awful water pressure and it took forever for the water to warm up mildly. The hotel is close to the shopping district but the outside is constantly swarmed with locals trying to sell you car rentals/trips/souvenirs.

Nice buildings albeit old and in need of repairs. It rained and floors got wet and there were leaks in the ceiling. Restaurant and bar staff were nice. The front desk staff rude and uncooperative. The food was average at best. I have been in several All inclusive resorts. This one was the worst. I wouldn’t recommend it and definitely won’t return

Given the price, the property is in serious disrepair. The resort boasts “all inclusive” but really the drinks are very generic liquor and the restaurants were closed multiple days during our week long stay forcing us to eat at the buffet. The staff was friendly however it rained heavily and our room was constantly inundated due to leaks on the roof. The shower was painstakingly small had awful water pressure and it took forever for the water to warm up mildly. The hotel is close to the shopping district but the outside is constantly swarmed with locals trying to sell you car rentals/trips/souvenirs.

Bad conditions

Bad conditions

All things considered this is one of the nicer hotels on San Andres. The staff was excellent! The food, bar service and dining at the hotel is good. The hotel layout and ocean front views are excellent Downtown shopping and dining a short walk from the hotel. Tour activities are nearby. English widely spoken but it helps to have a Translator app on your phone. WIFI is a problem sometimes.

All things considered this is one of the nicer hotels on San Andres. The staff was excellent! The food, bar service and dining at the hotel is good. The hotel layout and ocean front views are excellent Downtown shopping and dining a short walk from the hotel. Tour activities are nearby. English widely spoken but it helps to have a Translator app on your phone. WIFI is a problem sometimes.

The worst service ever, the phone in the room didn’t work, when you ask for an iron you have 20mins to return it and if you don’t they catch an attitude with you. The food is horrible and the people serving the food had an attitude. The rooms are not clean the the plastic curtain in the bathroom was dirty. Old room and not recommendable.

The worst service ever, the phone in the room didn’t work, when you ask for an iron you have 20mins to return it and if you don’t they catch an attitude with you. The food is horrible and the people serving the food had an attitude. The rooms are not clean the the plastic curtain in the bathroom was dirty. Old room and not recommendable.

The property is centrally located and everything is convenient and safe around it. The rooms are on the ocean and we can enjoy the silent sounds of the waves sitting in the balcony. The condition of the rooms themselves are terrible. Everything is falling apart .. from the doors, blinds, to the attachments in the bathrooms!! Room service is non-existent and there is no phone in the room to call lobby !! Food is absolutely disgusting and the liquor is cheap and tastes bad .. no wonder it is all inclusive. Do not choose this property for "all-inclusive".

The property is centrally located and everything is convenient and safe around it. The rooms are on the ocean and we can enjoy the silent sounds of the waves sitting in the balcony. The condition of the rooms themselves are terrible. Everything is falling apart .. from the doors, blinds, to the attachments in the bathrooms!! Room service is non-existent and there is no phone in the room to call lobby !! Food is absolutely disgusting and the liquor is cheap and tastes bad .. no wonder it is all inclusive. Do not choose this property for "all-inclusive".

the property was run down, they haven’t maintain it like they should, the bathroom was dirty and had fungus, and it’s smell. The food wasn’t good. Every time, I ate it, I would get sick

the property was run down, they haven’t maintain it like they should, the bathroom was dirty and had fungus, and it’s smell. The food wasn’t good. Every time, I ate it, I would get sick

The Good: If you happen to get a room facing the ocean, the view is beaufitul. The Bad: Literally everything. The food is so disgusting that you can barely eat it. There are a few restaurants other than the buffet but they book up within minutes in the morning and the food is as bad as the buffet. The staff here are the worst I have ever seen at a hotel. They clearly do not care about anything and go out of their way to make things as bad as possible. They have someone with a gas powered mower outside the room at 5AM and if you call and ask them to stop. they will laugh. There was one employee there named Karina who was actually great and helpful, but everyone else was terrible. Would avoid this place.

The Good: If you happen to get a room facing the ocean, the view is beaufitul. The Bad: Literally everything. The food is so disgusting that you can barely eat it. There are a few restaurants other than the buffet but they book up within minutes in the morning and the food is as bad as the buffet. The staff here are the worst I have ever seen at a hotel. They clearly do not care about anything and go out of their way to make things as bad as possible. They have someone with a gas powered mower outside the room at 5AM and if you call and ask them to stop. they will laugh. There was one employee there named Karina who was actually great and helpful, but everyone else was terrible. Would avoid this place.

Loved this property. It is right on the water and there is an amazing swimming area. The beds were comfy, rooms were clean, and the staff were great. Also the food was good. Will stay here again when visiting San Andres

Amazing hotel with perfect location, nice and friendly staff (not the front desk) with activities everyday

Property poor maintenance the shades of my room were all broken the morning sun went thru windows

Safety for guests and a very attentive staff.