they have no safety box. no hair dryer. no refrigerator. no shower head. that’s so bad for us.

they have no safety box. no hair dryer. no refrigerator. no shower head. that’s so bad for us.

I travel solo and paid for the budget option of the hotel so cannot comment on the higher standard rooms. The budget room was very basic, no lamps beside the bed so you had to turn the light off before you got into bed. No hairdryer. No hand towel. During my first night there the tap on the toilet system broke and flooded the bathroom and some of the bedroom. I was moved immediately the maintenance man assessed the damage. The room I moved to was across the hall and I achieved a better view - this time of the beach rather than the hotel car park that I had initially. Unfortunately the shower switch tap must have been broken at some stage and not replaced meant that I could only have a bath. That may suit some, but it didn't suit me. The staff were hit and miss, but most were very accommodating and with the language barrier they did their best to assist. I did not eat there so cannot comment on the food. The pool area was pleasant. I did not swim in the pool.

I travel solo and paid for the budget option of the hotel so cannot comment on the higher standard rooms. The budget room was very basic, no lamps beside the bed so you had to turn the light off before you got into bed. No hairdryer. No hand towel. During my first night there the tap on the toilet system broke and flooded the bathroom and some of the bedroom. I was moved immediately the maintenance man assessed the damage. The room I moved to was across the hall and I achieved a better view - this time of the beach rather than the hotel car park that I had initially. Unfortunately the shower switch tap must have been broken at some stage and not replaced meant that I could only have a bath. That may suit some, but it didn't suit me. The staff were hit and miss, but most were very accommodating and with the language barrier they did their best to assist. I did not eat there so cannot comment on the food. The pool area was pleasant. I did not swim in the pool.

Long queue, check-in - check-out. Lift in poor condition. No baggage trolleys available.

Long queue, check-in - check-out. Lift in poor condition. No baggage trolleys available.

Having decided to treat myself to a premium room I was not disappointed by the view, which was stunning. However, I was a bit disappointed with the overall experience because I wanted an easy holiday. I did not use the shuttle service from the resort as I had tried to contact them multiple times via multiple channels with no response. When the emailed to offer the service a few days before my trip, I had already made alternative arrangements. Arrived several hours before check-in, was not provided any information on where I could go or offered use of facilities until room was ready. No information about the hotel, entertainment/events, the local area, etc, in the foyer or my room. Room was very large and bed was comfortable. Bathroom dated, no hand soap or hand towels, and bath didn't drain properly. Good water pressure but inconsistent temperature, and mold in tiles. Restaurant only has buffet dinning, which is not value for money for me. I was unable to attend the Christmas buffet (on Christmas Eve) because it was sold out before I arrived. This seemed to be attended mostly by locals, which was great to see the support, however, difficult for visitors with limited alternatives. Pool area was nice but not enough loungers. Also, on Christmas day, someone by the pool had music going so loudly I could hear it with the balcony door closed and this was allowed to continue until around 8pm. So, overall, a little disappointing.

Having decided to treat myself to a premium room I was not disappointed by the view, which was stunning. However, I was a bit disappointed with the overall experience because I wanted an easy holiday. I did not use the shuttle service from the resort as I had tried to contact them multiple times via multiple channels with no response. When the emailed to offer the service a few days before my trip, I had already made alternative arrangements. Arrived several hours before check-in, was not provided any information on where I could go or offered use of facilities until room was ready. No information about the hotel, entertainment/events, the local area, etc, in the foyer or my room. Room was very large and bed was comfortable. Bathroom dated, no hand soap or hand towels, and bath didn't drain properly. Good water pressure but inconsistent temperature, and mold in tiles. Restaurant only has buffet dinning, which is not value for money for me. I was unable to attend the Christmas buffet (on Christmas Eve) because it was sold out before I arrived. This seemed to be attended mostly by locals, which was great to see the support, however, difficult for visitors with limited alternatives. Pool area was nice but not enough loungers. Also, on Christmas day, someone by the pool had music going so loudly I could hear it with the balcony door closed and this was allowed to continue until around 8pm. So, overall, a little disappointing.

Very central location near all the main shops and restaurant and facing the beach. Property is dated though and would benefit from a major renovation. Reception service was below average and check-in process was a bit long as we had to wait a while despite not many guests checking in. Good parking onsite.

Very central location near all the main shops and restaurant and facing the beach. Property is dated though and would benefit from a major renovation. Reception service was below average and check-in process was a bit long as we had to wait a while despite not many guests checking in. Good parking onsite.

Good location, hotel is a bit dated with room in need of some minor repairs. No water provided or available anywhere in hotel. Nice pool, wifi good, friendly and helpful staff. Nice sunset view. Premium room. 5th floor.

Good location, hotel is a bit dated with room in need of some minor repairs. No water provided or available anywhere in hotel. Nice pool, wifi good, friendly and helpful staff. Nice sunset view. Premium room. 5th floor.

AC not working properly in the room. Asked maintenance multiple times and they did not fix it and kept telling me it would cool down later. Mini fridge not cold, not ideal when baby food is stored in fridge. Hotel needs a refresh. Shower leaks all over and rotten wood found in bathroom. Pool was refreshing but unfortunately amenities mediocre.

AC not working properly in the room. Asked maintenance multiple times and they did not fix it and kept telling me it would cool down later. Mini fridge not cold, not ideal when baby food is stored in fridge. Hotel needs a refresh. Shower leaks all over and rotten wood found in bathroom. Pool was refreshing but unfortunately amenities mediocre.

For the price the bed was very large every morning nice view on the beach and small islands and every evening nice sunset just in front of the room lot of different style restaurants in the area easy to park the car

For the price the bed was very large every morning nice view on the beach and small islands and every evening nice sunset just in front of the room lot of different style restaurants in the area easy to park the car

The room we had had a lovely view, the bathrooms were clean. Very comfortable beddings. What I didn't like were the drunkards around the place.

The room we had had a lovely view, the bathrooms were clean. Very comfortable beddings. What I didn't like were the drunkards around the place.

We really enjoyed our stay here. Great location and lovely staff. Thank you so much

We really enjoyed our stay here. Great location and lovely staff. Thank you so much

The hotel looked soo great when we first arrived and in the photos. Unfortunately, when we arrived we got a room in a complex outside of the hotel area, behind some restaurants. The room was dirty, shady, not modern and seemed ready to fall apart. Rude staff as well. Would not recommend. Advertise with free wifi, it will only last 30 min with two people.

The hotel looked soo great when we first arrived and in the photos. Unfortunately, when we arrived we got a room in a complex outside of the hotel area, behind some restaurants. The room was dirty, shady, not modern and seemed ready to fall apart. Rude staff as well. Would not recommend. Advertise with free wifi, it will only last 30 min with two people.

Very comfortable and near everything we wanted to do. A relaxing, no fuss stay.

Very comfortable and near everything we wanted to do. A relaxing, no fuss stay.

We informed the hotel about the need to change our booking due to the strikes in the Isle of Pines, but we received no sympathy or refund. We accepted this, considering their refund policy. However, upon check-in, they marked us as a no-show despite us communicating our situation and our intention to check in two days later. Even though they were aware and had received payment, they gave our room away. When we checked in, we had to prove that our room had been reassigned. They provided us with a different room with poor air conditioning and offered no apology or effort to make amends. For instance, if I had made such an error, I would have offered a dinner voucher, drinks voucher, or extra Wi-Fi as a gesture of goodwill, but nothing of the sort was extended to us. Overall, it was a terrible experience, and we wouldn't consider returning even if offered compensation.

We informed the hotel about the need to change our booking due to the strikes in the Isle of Pines, but we received no sympathy or refund. We accepted this, considering their refund policy. However, upon check-in, they marked us as a no-show despite us communicating our situation and our intention to check in two days later. Even though they were aware and had received payment, they gave our room away. When we checked in, we had to prove that our room had been reassigned. They provided us with a different room with poor air conditioning and offered no apology or effort to make amends. For instance, if I had made such an error, I would have offered a dinner voucher, drinks voucher, or extra Wi-Fi as a gesture of goodwill, but nothing of the sort was extended to us. Overall, it was a terrible experience, and we wouldn't consider returning even if offered compensation.

Good location but our area needed a spruce up

Good location but our area needed a spruce up

This property would of been great in its day… but sadly this is in need of some upgrades… I feel free wiffi these days is mostly normal especially in a non English speaking country it’s easier for translating if you have access to it and being able to make the most of things wiffi is needed to help experiences be better

This property would of been great in its day… but sadly this is in need of some upgrades… I feel free wiffi these days is mostly normal especially in a non English speaking country it’s easier for translating if you have access to it and being able to make the most of things wiffi is needed to help experiences be better

Dated and small bathroom

Clean and tidy premium room. Was cleaned every day and towels refreshed etc. Lovely outlook over pool. A bit tired but perfectly fine. Could of done with a book in the room with instructions on using the safe, phone numbers for reception, dialling out, calling another room. Staff very friendly. Pool area lovely although a few of the chairs were broken. A bit of noise one night from a room partying til 4am. It should have been dealt with way before I called reception at 4am.