Nice

The first room offered was dirty and smelt of urine. Second room was better but needs updating. People loitering in the lobby by the check in desk asked for cigarettes and change. The hotel was giving them accommodation and dinner vouchers. Our room had seen better days. It needed an update and deep clean. The bed covers were dirty. See photo. I personally would not stay again. On a positive note. The breakfast was very good.

The first room offered was dirty and smelt of urine. Second room was better but needs updating. People loitering in the lobby by the check in desk asked for cigarettes and change. The hotel was giving them accommodation and dinner vouchers. Our room had seen better days. It needed an update and deep clean. The bed covers were dirty. See photo. I personally would not stay again. On a positive note. The breakfast was very good.

I liked the location and how staff were professional and friendly. The building is needs renovations. Other than that it was a good place.

Decent hotel, no elevator but room seemed cleaned and tidy. Staff were helpful with giving direction to the downtown area, would stay again

Decent hotel, no elevator but room seemed cleaned and tidy. Staff were helpful with giving direction to the downtown area, would stay again

It was clean, quiet, comfortable. Newly renovated rooms.

Great breakfast!

Great breakfast!

Airport shuttle was great

The airport shuttle was very helpful

The airport shuttle was very helpful

Thankfully we only had to spend one night! The room we booked smelled so bad we couldn't take it. We asked for a different room, looked at 3 more before we got one we were willing to stay in. The floor was gross, someone else's clothes behind the bed. We booked online, so couldn't get out of it. The only thing they didn't have was chalk outlines-not that night anyways!

I stayed on two separate nights that bookended a trip further north. The first night I stayed in a Queen room on the ground floor that had been clearly refurbished. It was clean and quite modern relative to the basic surroundings of the lobby and corridors. On the strength of that I book a second night for my return to Whitehorse. I only had the option of a double on the second floor. It was extremely old, bathroom fan that droned through the night, a single lamp that worked. Bathroom showed its age was not particularly clean and had a constant noxious drain smell. Mattress was lumpy and uncomfortable. Despite my impending afternoon flight I checked out at 7:30 am, without showering. In the refurbished room, there was a slip with a pen asking 'what can we do better?'. Notably this was missing from the room where they could have done way better. I actually wondered if the ground floor was run by a different than the upper. Sketchy policy on taking your credit card for 'incidentals' when there was no mini-bar or room service - it was 'in case of damage' I was told. This was only applied to the second stay - leading me again to ask in my head - are the two floors operated by different companies. Whitehorse hotels are expensive so if you do decide to stay, ask for a ground floor refurbished queen - and find out for me if there are two companies running entirely different operations in the building...

Thankfully we only had to spend one night! The room we booked smelled so bad we couldn't take it. We asked for a different room, looked at 3 more before we got one we were willing to stay in. The floor was gross, someone else's clothes behind the bed. We booked online, so couldn't get out of it. The only thing they didn't have was chalk outlines-not that night anyways!

I stayed on two separate nights that bookended a trip further north. The first night I stayed in a Queen room on the ground floor that had been clearly refurbished. It was clean and quite modern relative to the basic surroundings of the lobby and corridors. On the strength of that I book a second night for my return to Whitehorse. I only had the option of a double on the second floor. It was extremely old, bathroom fan that droned through the night, a single lamp that worked. Bathroom showed its age was not particularly clean and had a constant noxious drain smell. Mattress was lumpy and uncomfortable. Despite my impending afternoon flight I checked out at 7:30 am, without showering. In the refurbished room, there was a slip with a pen asking 'what can we do better?'. Notably this was missing from the room where they could have done way better. I actually wondered if the ground floor was run by a different than the upper. Sketchy policy on taking your credit card for 'incidentals' when there was no mini-bar or room service - it was 'in case of damage' I was told. This was only applied to the second stay - leading me again to ask in my head - are the two floors operated by different companies. Whitehorse hotels are expensive so if you do decide to stay, ask for a ground floor refurbished queen - and find out for me if there are two companies running entirely different operations in the building...

Helpful staff, nicely kept room, comfortable bed and good shower. Carpet to public areas quite worn, but clean.

Helpful staff, nicely kept room, comfortable bed and good shower. Carpet to public areas quite worn, but clean.

The rooms are basic. Except for the carpet, the rooms, furniture and bathroom are kept clean. The carpets in the halls and rooms are extremely worn and show ground in dirt. Staff is friendly, parking convenient. I have stayed here several times.

The rooms are basic. Except for the carpet, the rooms, furniture and bathroom are kept clean. The carpets in the halls and rooms are extremely worn and show ground in dirt. Staff is friendly, parking convenient. I have stayed here several times.

Super clean, friendly staff. Got excellent recommendation for food across the street. Great place

Super clean, friendly staff. Got excellent recommendation for food across the street. Great place

Staff was great but facility was tired. Sheets not changed, no safe in room, but restaurant frequented by locals for quality of meals. Price and location were good but this is a no frills establishment. Airport shuttle was nice touch.

Staff was great but facility was tired. Sheets not changed, no safe in room, but restaurant frequented by locals for quality of meals. Price and location were good but this is a no frills establishment. Airport shuttle was nice touch.

Very historical and unique

Very historical and unique

Air conditioner did not work. No mention of no elevator.

Air conditioner did not work. No mention of no elevator.

Convenient and good size room.

Convenient and good size room.

The convenience of the restaurant to the hotel

The convenience of the restaurant to the hotel