The lockbox PIN number supplied did not work and the owner/host did not respond to any requests to be called back for assistance It was only on a hunt that we discovered a side door was unlocked. We tried for an hour to gain entry in the dark with a tired toddler. We had a reply the next morning and were told that the PIN number was incorrect but that Booking.com was difficult to navigate. They had other opportunities like email address and phone numbers to let us know this. The side door is often unlocked for this purpose but this was not communicated. We almost had to make emergency expensive accomodation for 5 adults and a toddler. There was not enough towels for people. And 2 of the beds did not have pillowcases. There was no wifi. The mobile numbers left on guest information would not accept phone calls and messages were only replied to the next morning. The coffee in the canister was rock solid and unable to be used. We had to drive to get coffee for the family. The house apart from this was clean and quiet but the service was terrible.

See above for my review