The staff that was there were very accommodating and helpful. The TV was nice and the room was a good size. The location was close to the train station as weel.

The problem started at the beginning when we were told there is no maid service and no food because they don't have the staff. For a couple hundred a night this is not great. The staff that was there were amazing, friendly, and accommodating. However, the lack of staff was apparent beyond not getting the rooms cleaned or toiletries replaced. Also, not that the hotel can help it, but 16th street is not a great street anymore. The state of the buildings, amount of drug use, and lack of police or civic officers creates make it less nice than it was a few years ago. The hotel should work with City to help get people treatment, advocate for housing first policies, and increase city staff (either non-police or police) walking the area to ensure it is clean and enjoyable for all people.

Clean and very nice.

Customer service when ordering room service or asking for our room to be cleaned and never was had to call three times

Food, drinks, atmosphere, employees and coupons

Na

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loved the location

it was under extreme renovation and we were not made aware prior to booking.

Roof top pool

Had to pay for wifi if you weren’t a hotel member

Nice and Clean

The parking.

I called in advance to make sure they could accommodate my lifted vehicle, in which they said they could. Once I got there they could not and sent me to a parking garage 3 blocks away that did not work either. I had to book at another hotel that night who helped me and I missed my dinner reservation dealing with the Westin.

They should have provided me the correct information when I called to verify if they had a place for a lifted truck.

I liked the attentiveness of the staff. They were extremely professional and always polite. The location was awesome with everything within walking distance. The room was clean and the bed gave me the best sleep, just like home.

There was nothing I didn't like.

Swimming pool was great and the room was spacious.

Parking was expensive but necessary.

Very quiet room, excellent Breakfast selection, staff superfriendly, Larimer Square just around the corner 😀

Clean

Given a room with maintenance activities right outside window. Woken up to workers banging on glass, room should have never been rented. Phone didn’t work and front desk provided no help.

I liked the pool and fitness amenities. I also felt the bedding was very comfortable.

I did not like that the hotel charged a daily destination fee as well as charged it’s guests for Wi-Fi. The billing was very confusing at checkout and I feel like I overpaid. Also, our room was Never cleaned during our stay.

Room and breakfast

Renovation work spoilt the swimming pool and some facilities,work discount should be considered

The valet people were super nice & on top of it! The pool was nice.

Ac went out multiple times, card got charged twice & they said they couldn’t do anything about it, & had a leak from ceiling,

clean and comfortable. on brand Westin accommodations

street work outside makes it difficult to reach property and parking is a hassle if you don’t do the valet option

My problem was right when I arrived- complete construction/ no amenities, i contacted booking immediately as I didn’t bother to even use the room and booking refused to refund- even after the Westin had no problem with it

location

the staff questioned my son being there every night when he’d come in. The pool needs a good cleaning The makeshift restaurant was sad.

Clean rooms and comfortable beds AC worked perfectly and the check in was easy. Staff was very polite. Safe access to floors/rooms with room keycard only. Express check out box made leaving easy.

Hotel is under construction and they don’t mention it until after you have booked. Rooms booked through site are rooms with attached doors. Parking is across the street if you don’t want to do Valet. Wifi is only for direct booking otherwise you have to pay a fee

room was not available at check in… 3 hrs late.

Good location and confy room

We went there to spend the day in downtown Denver to use the pool and chill downtown. Instead the pool was closed for an event (would have been nice to be notified of that) and the streaming services on the TV didn't work. So there was virtually nothing to do. With that, the room as always with Westin is amazing, comfy bed and nice accommodations. However, the doors are very thin and you can hear everything in the hallways especially the slamming of every single door in the hallway. We had forgotten toothpaste and tooth brush, and the Westin was out of toothbrushes. Just overall wasn't a great stay. Staff was amazing! This has nothing to do with staff. It was the Westin itself

most everything