I booked two rooms and paid via booking.com. When I reached the hotel, they only reseve one room for me. I am not sure who made the mstake, booking.com or Newward Hilton? When I went back China after several days, I found my credit card were deducted expenses for three rooms, what the hell?

The room was clean and the bed was comfortable. The service was severely lacking.

I arrived much later than I expected. Unfortunately, the restaurant was closed, the bar was closed, and there I waited at the front desk for an employee who was not dealing with anyone to actually ask if she could help me. There was not a speck of friendly service. I was given a menu of a place that would deliver food, but it turned out they were no longer delivering to the hotel. I went back to the little market in the lobby and picked up a box of Macaroni and cheese. Asked the girl at the front desk if there was a microwave in the room..No, she said. I asked about water for the mac and cheese to microwave it in the little market and she gave me a bottle of water. There was absolutely no hint of trying to smile or help me out. I could microwave this box of Mac and cheese, but of course, there were no spoons, etc to stir it. I didn't bother going back to the front desk to deal with the most unfriendly staff I have seen in a long time. I went into the breakfast room and took a plastic spoon to eat since there were no utensils in the little market either. Then I took the ONE WORKING elevator to go back to me room. I left on a 4:40 am shuttle back the the airport. I saw a bunch of people sleeping on cots at the airport due to canceled flights. I wish I had just stayed at the airport and saved the almost $300 room fee for my 5 hours of stay.

Starbucks inside

two lamps did not work in my room kept it very dark

poorly maintained

unhygienic

it was ok

bathroom has no body wash, I called the front desk and requested for body wash I was promised it will be up right away but it never came.

Clean room.

Charging guests for parking.

Typical airport hotel

Carpet and furniture tired and stained which gave the impression of not being clean

Great location, nice rooms, good fitness center, friendly staff.

I think is overpriced..

When a room is given out you should make sure everything is working, first room, entrance light not working, when you get to your hotel at night and open the door and cant see where you're going, it sucks. Moved to 2nd room,light by the seat not working, Coffee maker should be on top of counter, not on a pull out drawer, and no microwave...I think parking should be included and not an additional cost, and last, the prices for the food and drinks are ridiculous....